Associate Technical Support Engineer (Boston)

| Greater Boston Area

Our WhiteSource Customer Support team located in Boston continues to expand. We are looking for a junior Engineer who is passionate about technology and learning about the challenges associated with security and compliance in open source software. The ideal candidate is innately curious, has excellent communication skills and has high aptitude for quickly learning new leading-edge technologies used in today’s SDLC practices.

In this role, you will provide support services to WhiteSource customers and prospects, assist with license resolution queries, troubleshoot, reproduce and devise workarounds to customer issues as well as escalating complex issues to senior staff and other departments.


Required Qualifications:

· Bachelor’s degree in Computer Science or related field

· Experience working with various operating systems (Windows/Linux/Unix)

· Knowledge of SaaS environments (AWS, MS Azure)

· Knowledge or exposure to programming environments (Java, Python)

· Excellent analytical and problem-solving skills

· Outstanding communications skills in English (written and verbal)

· Willing to work flexible hours

Considered a plus:

· Experience with SDLC and DevOps tools (e.g. GitHub, Azure DevOps, Jenkins)

· Knowledge or exposure to Databases and SQL queries

Read Full Job Description

Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • SqlLanguages
    • jQueryLibraries
    • Node.jsFrameworks
    • SpringFrameworks
    • HBaseDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • RedisDatabases
    • SQLiteDatabases

Location

93 Summer St., Boston, MA,, Boston, MA 02110

An Insider's view of WhiteSource

What's the biggest problem your team is solving?

Every day we build tools that help developers to manage their open source in terms of security and licensing compliance, finding new ways to integrate into their code repositories, CI/CD pipelines, IDE's or even web browsers. We spend significant time doing research and being up to date with the latest technologies and market standards.

Yossi

R&D Team Leader

How do your team's ideas influence the company's direction?

Our sales teams meet daily with the top clients around the world, sharing with them our innovative and market-defining technology, helping them to develop better software, faster by harnessing the power of open source. They bring back valuable information and help us develop our future solutions and maintain our position as leaders in the market.

Azi

General Sales Manager

What’s the vibe like in the office?

I think our office is the kind of place where you can really satiate your intellectual curiosity and find opportunities to learn things you wouldn’t in a more structured place where the teams are separated by a lot of restrictions on how you can interact.

Ece

Customer Support Engineer

What are WhiteSource Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Team workouts
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Acme Co. hosts company outings Monthly.
Stocked Kitchen
Happy Hours
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like Onsite training courses, The ability to attend job related conferences and seminars.
Promote from within
Time allotted for learning
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