Applications & Systems Administrator I at Grubhub

| Greater Boston Area
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About The Opportunity
We're all about connecting hungry diners with our network of over 300,000 restaurants nationwide. Innovative technology, user-friendly platforms and streamlined delivery capabilities set us apart and make us an industry leader in the world of online food ordering. When you join our team, you become part of a community that works together to innovate, solve problems, grow, work hard and have a ton of fun in the process!
Why Work For Us
Grubhub is a place where authentically fun culture meets innovation and teamwork. We believe in empowering people and opening doors for new opportunities. If you're looking for a place that values strong relationships, embraces diverse ideas-all while having fun together-Grubhub is the place for you!
This role, based in Chicago, reports to the Manager of IT Applications and Systems. The Applications & Systems Administrator's primary role will be to enable efficient, effective and compliant delivery of Software as a Service (SaaS) products such as Okta, Google Workspace, Atlassian Product Suite (Jira, Confluence, ServiceDesk), Zendesk, Slack, Dropbox, Box, Zoom, PagerDuty, Adobe Suite and other industry leading products.
The Impact You Will Make
  • Responsible for standard configuration, user administration, security, workflow, data management and integrations for applications such as Okta, Slack, Zendesk, Jira and Confluence
  • Manage configuration of new SaaS systems in Okta to streamline delivery of services to the user community.
  • Work with key stakeholders on implementing new SaaS applications with SAML, provisioning, deprovisioning and proper security roles.
  • Lead meetings and document agenda tasks / notes with various stakeholders, aid in translating business requirements into technical requirements.
  • Assist in setting up Service Level Agreements (SLAs) and monitor SLA workflows.
  • Create and track ticketing requests, answer technical and application configuration questions as needed.
  • Assist in troubleshooting patch and release management issues with an understanding of third party software integrations.
  • Experience with Apple and Windows desktop OS, server and database technology.
  • Develop and maintain system processes and documentation mapping contract entitlements to access rules, utilizing an understanding of directory system attributes and functionality.
  • Work with integration teams, licensing managers and stakeholders to develop and analyze requirements for new services.
  • Create and maintain system design documentation for the administration role.
  • Provide training and knowledge transfer to other employees as necessary.
  • Work with the Procurement Team to monitor mission critical application contract expirations and renewals, experience working and negotiating with 3rd party vendors a plus.

What You Bring to the Table
  • Bachelor's degree in information technology, or equivalent work experience
  • 2+ years of SaaS application administration and ownership of Enterprise IT applications and tools (example: Zendesk, Atlassian, Slack, Okta, Google, etc)
  • 2+ years of experience configuring SAML, SSO, Automation, Provisioning, De-Provisioning
  • 2+ years of experience managing Okta / an SSO Provider
  • Background and 2 + years of experience in IT Service Desk operations and issue resolution plus,
  • Former experience administering Zendesk and Atlassian products a plus
  • Strong Understanding of PC/Mac operating systems, applications, networks, and hardware
  • Technical knowledge of best of breed SaaS applications (Google Workspace, Zoom, Office365,)
  • Understanding of end user lifecycle management
  • Strong understanding of Active Directory, security groups, etc
  • A willingness and ability to develop expertise in new technologies as needed.
  • Ability to multi-task and manage competing priorities in a fast-paced environment
  • Be self-motivated, self-directed and customer service focused
  • Strong communication skills, including presentation skills and ability to tailor communications for the intended audience.
  • Be able to perform all the tasks that we ask of the Service Desk technicians
  • Be flexible. We're growing and we need to continue to change to help the company grow

And Of Course, Perks!
  • Flexible PTO. Grubhub employees enjoy a generous amount of time to recharge.
  • Health and Wellness. Excellent medical benefits, employee network groups and paid parental leave are just a few of our programs to support your overall well-being.
  • Competitive Pay. You'll receive a competitive base salary with eligibility for generous incentives, bonuses, commission or RSUs (role-specific).
  • Learning and Career Growth. Your personal and professional development is a priority at Grubhub. We empower you to be a leader and grow your career through training, coaching and mentorship opportunities.
  • MealPerks. Get meals on us! Our employees get a weekly Grubhub credit to enjoy and support local restaurants.
  • Fun. Every Grubhub office has an employee-led Culture Crew that connects people through fun, meaningful events and initiatives like Wellness Wednesdays, Slack competitions and virtual happy hours!
  • Social Impact. At Grubhub we believe in giving back through programs like the Grubhub Community Relief Fund and donating $1 million to the Equal Justice Initiative in 2020. Employees are also given paid time off each year to support the causes that are important to them.

Vaccination Requirement: In the event the role you are applying for requires you to report to an office, you must be able to provide proof of full Covid-19 vaccination prior to starting employment. Fully vaccinated is defined as: "2 weeks have passed since your second dose in a 2-dose series, such as the Pfizer or Moderna vaccines, or 2 weeks after a single-dose vaccine, such as Johnson & Johnson's vaccine."
Grubhub is an equal opportunity employer. We welcome diversity and encourage a workplace that is just as diverse as the customers we serve. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you're applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an email to [email protected] and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.
CA Privacy Notice: If you are a resident of the State of California and would like a copy of our CA privacy notice, please email [email protected]
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • RubyLanguages
    • ReactLibraries
    • ReduxLibraries
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • CassandraDatabases
    • Google AnalyticsAnalytics
    • SQLAnalytics
    • AxureDesign
    • IllustratorDesign
    • SketchDesign
    • FigmaDesign
    • JIRAManagement
    • SalesforceCRM

Location

We are in the heart of downtown Boston's financial district, easily accessible by bus and train, and surrounded by tons of restaurants and amenities.

An Insider's view of Grubhub

How do your team's ideas influence the company's direction?

Our inside sales team lives on the company's front lines, playing an integral part in our growth strategy. Our sales team has direct access to our CSO, CEO and the entire marketing team. Their feedback, ideas, and suggestions -- even down to who they choose to call day in and day out ultimately define who our next client becomes.

Kathleen

Inside Sales Manager

What are Grubhub Perks + Benefits

Grubhub Benefits Overview

PTO. Grubhub employees enjoy a generous amount of time to recharge.

Health and Wellness. Excellent medical benefits, employee network groups and paid parental leave are just a few of our programs to support your overall well-being.

Competitive Pay. You’ll receive a competitive base salary with eligibility for generous incentives, bonuses, commission or RSUs (role-specific).

Learning and Career Growth. Your personal and professional development is a priority at Grubhub. We empower you to be a leader and grow your career through training, coaching and mentorship opportunities.

MealPerks. Get meals on us! Our employees get a weekly Grubhub credit to enjoy and support local restaurants.
Fun. Every Grubhub office has an employee-led Culture Crew that connects people through fun, meaningful events and initiatives like Wellness Wednesdays, Slack competitions and virtual happy hours!

Social Impact. At Grubhub we believe in giving back through programs like the Grubhub Community Relief Fund and donating $1 million to the Equal Justice Initiative in 2020. Employees are also given paid time off each year to support the causes that are important to them.

COVID-19 Response. All of our employees are currently working from home and will be for the foreseeable future. We look forward to seeing everyone in-office when it’s safe to return.

Culture
Volunteer in local community
Partners with Nonprofits
Grubhub partners with many Non Profits through our “Donate the Change” program. Past examples include The National LGBT Chamber of Commerce (NGLCC), Feed the Soul Foundation, and World Central Kit
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Certain roles within Grubhub are eligible to receive company equity.
Performance Bonus
Certain roles within Grubhub are eligible for bonuses.
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Promote from within
Mentorship program
Continuing Education stipend
Technology employees are eligible to receive up to $2,000 annually for continuing education opportunities such as conferences, bootcamps and events.
Time allotted for learning
Online course subscriptions available
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