#181-Enterprise Support Analyst at Bullhorn (Greater Boston Area, MA or Remote)

| Greater Boston Area | Remote
Sorry, this job was removed at 11:01 a.m. (EST) on Friday, December 16, 2022
Find out who's hiring in Greater Boston Area.
See all Operations jobs in Greater Boston Area
By clicking Apply Now you agree to share your profile information with the hiring company.
Bullhorn is the global leader in software for the staffing industry. After more than 20 years , more than 10,000 companies rely on Bullhorn's cloud-based platform to power their staffing processes from start to finish. Led by the original co-founder, partnered with venture capital, and powered by seasoned leaders across a global workforce with an eye toward innovation, Bullhorn has had year over year growth, making it the market leader in the recruitment software space while allowing for new opportunities for over 35% of our employees to advance their careers in 2021.
We are a remote-first organization and over 30% of our employees reside outside the United States. Headquartered in Boston, we also have offices in St. Louis, London, Brighton, Rotterdam, Frankfurt and Sydney (just in case you're in the area to stop by). Whether you're local or remote, our vision is to ensure every employee has a sense of belonging, a voice that is heard, and a clear path for success. Your incredible experience as an employee will consist of flexible work hours to ensure a positive work-life balance and use Zoom, Slack, and other tools to stay connected.
Bullhorn is looking for an Enterprise Support Analyst to join our Support team.
Why this job is important:
Our core purpose at Bullhorn is to create and deliver an incredible customer experience. As an Enterprise Analyst you will provide Support for Bullhorn's most strategic customers. It will be commonplace for you to work on large environments, where you will troubleshoot complex issues. You will own several accounts and play a huge role in helping customers to be successful on Bullhorn, by maintaining regular touch points, resolving challenges quickly and adding significant value.
A typical day might include:
  • Analyzing root-cause application issues, identifying their severity, and proposing fixes
  • Owning customer issues from initial report to resolution, collaborating cross-functionally to fix the problem, and communicating with customers regularly regarding issue status
  • Attending, and, at times, coordinating bi-weekly calls with Bullhorn's top enterprise clients
  • Collaborating with other Support Analysts and Support Engineers to identify high priority issues and engage the Service Delivery, Software Engineering and Quality Engineering teams
  • Escalating trouble tickets and priority issues to internal partners when necessary

  • This role may be a fit for you if:
  • You love being the go-to person for enterprise-level accounts
  • You have 1+ years of client/customer relations experience supporting a software solution
  • You can hold your own with technical troubleshooting

  • Bonus points for:
  • Experience with Java, SQL, HTML/CSS, JavaScript
  • API knowledge

  • What we offer...
    - Benefits eligibility effective DAY ONE including Medical, Dental, Vision, 401(k), 401(k) Match, and more
    - Unlimited Vacation
    - Mental health benefits (EAP & 98point6)
    - Full Access to LinkedIn Learning
    - Quarterly paid volunteer days
    - Lucrative Employee Referral Program (eligible for prior to your first day)
    - Career development opportunities up/across Bullhorn
    Bullhorn's core purpose is to create an incredible customer experience, which starts with first creating an incredible employee experience. Our vision is for every employee to have a sense of belonging, a voice that is heard, and a clear path for success. We are committed to building diverse and inclusive teams, and our culture is shaped by our five core values: Ownership, Energy, Speed & Agility, Service, and Being Human.
    We're looking for real-life humans, each with their own unique set of thoughts, beliefs, cultures, identities, and a background and body that is completely individual. We also love humans who have taken less traditional paths of education and believe that experience and learning come in many forms. Together, all these unique individuals make Bullhorn stronger. If you're reading this, you're probably applying for/considering applying for a job with us, and we want you to know that Bullhorn is an equal opportunity employer. For us, that means we always have, and will always, strive to be as inclusive as possible in all aspects of employment and that we do not and will not tolerate discrimination of any kind.
    Read Full Job Description
    Apply Now
    By clicking Apply Now you agree to share your profile information with the hiring company.

    Technology we use

    • Engineering
    • People Operations
      • C#Languages
      • JavaLanguages
      • JavascriptLanguages
      • SqlLanguages
      • TypeScriptLanguages
      • LuceneLibraries
      • AngularFrameworks
      • Node.jsFrameworks
      • SpringFrameworks
      • HibernateFrameworks
      • TomcatFrameworks
      • GitFrameworks
      • Microsoft SQL ServerDatabases
      • MongoDBDatabases
      • RedisDatabases
      • SolrDatabases
      • SlackCollaboration
      • ZoomCollaboration
      • Monday.comProject Management


    Bullhorn's HQ is located in the Financial District in downtown Boston near South Station and within walking distance to a variety of lunch hot spots.

    What are Bullhorn Perks + Benefits

    Bullhorn Benefits Overview

    Strong culture makes Bullhorn a great place to work! Our offices offer a casual, collaborative environment with weekly catered-in meals and monthly "First Thursday" social events. Bullhorn offers unlimited vacation, quarterly paid volunteer days through its philanthropic group Bullhorn Cares, and an open invitation to Bullhorn Allies groups, which celebrate and cultivate diversity and inclusion for all employees.

    Volunteer in local community
    Bullhorn Cares is employee-led and organizes regular volunteering and fundraising events, both company-wide and local, to give back to our communities. We also offer 1 volunteer day per quarter.
    Partners with Nonprofits
    Bullhorn partners with Career Collaborative to close the opportunity gap and Pledge 1% to offer a portion of our success to our local communities.
    Friends outside of work
    Eat lunch together
    Intracompany committees
    Allies | To acknowledge, educate, and celebrate diversity in culture, race, gender, and sexual orientation; Herd | For women and allies to share ideas and brainstorm solutions in a judgement free zon
    Open door policy
    Team owned deliverables
    Team based strategic planning
    Group brainstorming sessions
    Open office floor plan
    Dedicated Diversity/Inclusion Staff
    Highly diverse management team
    With an emphasis on diversity in our recruitment and team-building efforts, Bullhorn is proud to support leaders from all cultures, races, genders, sexual orientations, and backgrounds.
    Unconscious bias training
    Diversity Employee Resource Groups
    Allies | An umbrella Employee Resource Group; HERd | An ERG for women and gender minorities; [email protected] | An ERG for Black employees; Pride | An ERG for LGBTQIA+ employees
    Hiring Practices that Promote Diversity
    Health Insurance & Wellness Benefits
    Flexible Spending Account (FSA)
    Bullhorn employees can contribute up to $2,750 annually to their FSA.
    Disability Insurance
    Disability insurance covers 60% of annual salary up to $2,500 weekly maximum payout.
    Dental Benefits
    Our dental benefits plan covers 80% of expenses after deductible.
    Vision Benefits
    Our vision benefits plan includes a $20 co-pay for annual eye exams with $0 co-pay for glasses and contact lenses.
    Health Insurance Benefits
    Our best-in-class health insurance policy through BBA (a Blue Cross Blue Shield company) covers up to $4,000 of out of pocket expenses.
    Life Insurance
    Life insurance is equal to 5 times an employee's annual salary up to $500,000.
    Wellness Programs
    Onsite Gym
    Team workouts
    Bullhorn's team fitness initiatives include In-office yoga.
    Mental Health Benefits
    Bullhorn offered a Mental Health Day to all global employees this summer. We also have mental health coverage included in our Medical plans and Employee Assistance Program.
    Retirement & Stock Options Benefits
    401(K) Matching
    Bullhorn will match 50% of employee contributions to their 401k plans up to 6% of all eligible earnings.
    Performance Bonus
    Match charitable contributions
    Bullhorn partners with Pledge 1% to offer a portion of our success back to our local communities.
    Child Care & Parental Leave Benefits
    Child Care Benefits
    Bullhorn offers an Employee Assistance Program that includes child care and elder care referrals. Child care could be covered through your FSA with Bullhorn.
    Generous Parental Leave
    Bullhorn provides up to 4 months of parental leave for the primary caretaker and 2 weeks of parental leave for the secondary caretaker of new infants.
    Flexible Work Schedule
    Flexible schedules for Bullhorn employees are at the discretion of each employee's manager.
    Remote Work Program
    Our remote work program includes work from home or remotely on occasion as needed.
    Family Medical Leave
    Return-to-work program post parental leave
    Company sponsored family events
    Bullhorn hosts Bring Your Kid to Work Day each year.
    Vacation & Time Off Benefits
    Unlimited Vacation Policy
    Generous PTO
    Bullhorn has an unlimited vacation policy for all employees globally.
    Paid Volunteer Time
    Our employees receive 1 day per quarter of paid volunteer time.
    Paid Holidays
    Paid Sick Days
    Employees receive paid sick leave.
    Perks & Discounts
    Casual Dress
    Commuter Benefits
    Bullhorn offers commuter benefits as an FSA, with a contribution of up to $260 per month.
    Company Outings
    Bullhorn hosts company outings Monthly.
    Free Daily Meals
    Game Room
    Bullhorn has a Jam Room for musicians to use at any time.
    Stocked Kitchen
    Bullhorn has a fully stocked kitchen including coffee, tea, fruit and cereal
    Some Meals Provided
    Happy Hours
    Happy hours are hosted once per month on "First Thursday."
    We offer employees a parking subsidy through an FSA
    Recreational Clubs
    We encourage Bullhorn employees to form recreational clubs.
    Fitness Subsidies
    Fitness subsidies are available through the health insurance plan.
    Professional Development Benefits
    Job Training & Conferences
    Bullhorn offers employees professional development opportunities like the ability to attend job related conferences and seminars.
    Diversity Program
    Lunch and learns
    Bullhorn hosts regular lunch and learn meetings.
    Cross functional training encouraged
    Promote from within
    Mentorship program
    Online course subscriptions available
    Customized development tracks

    Additional Perks + Benefits

    Bullhorn's benefits start on Day 1 of your employment. There is no vesting period for medical, dental, vision, 401k, or other benefits. We also offer a paid employee referral program, relaxed environment with casual dress, and internal promotions/moves.

    More Jobs at Bullhorn

    Apply Now
    By clicking Apply Now you agree to share your profile information with the hiring company.
    Learn more about BullhornFind similar jobs like this