POSITION SUMMARY:

Provides administrative oversight, business management, and program development for one or more ambulatory services. Ensures optimal patient access, customer satisfaction, and cost-effective management of the practice. Works in collaboration with the Medical Director(s) and the Nurse Manager in a matrix management team. Supervises all administrative and non-clinical support staff. Monitors compliance with managed care plans. Establishes work procedures and standards to improve efficiency and effectiveness in all practices. Identifies opportunities to increase patient volume and services while continuing to control expenses in the corporation. Conducts ongoing leadership training of staff and creates an environment which fosters and responds to customer satisfaction.

Position: Operations Manager

Department: Otolaryngology

Schedule: Full Time

JOB REQUIREMENTS

EDUCATION:

Work requires a Bachelor's Degree of Arts or Science or equivalent work experience. Master's Degree in Healthcare Administration, Business Administration, or related fields strongly preferred.

Bachelor's Degree or equivalent plus 5-7 years of related experience (Must have at least 3 years management and budget experience.

KNOWLEDGE AND SKILLS:

• Ability to work collaboratively in medical matrix team, and the ability to adequately represent needs of medical services, and work with multiple physicians of numerous specialties.
• Comprehensive knowledge of clinical operations, hospital financial and human resources policies and procedures.
• Excellent understanding of hospital and physician reimbursement as well as applicable external regulations and legal requirements.
• Outstanding interpersonal relationship building skills; ability to mentor, guide and motivate direct reports through demonstration of best practices and leading by example.
• Able to prioritize and manage multiple projects simultaneously and produce expected results.
• Highly developed skills using personal computer tools including computerized healthcare information system, word processing, spreadsheets and presentation applications.
• Excellent oral and written communication skills.
• Demonstrated critical thinking, analytical and problem-solving skills.

Equal Opportunity Employer/Disabled/Veterans