SmartBear 

At SmartBear, we deliver the complete visibility developers need to make each release better than the last. Our award-winning and industry favorite tools are trusted by over 16 million developers, testers, and software engineers at 32,000+ organizations – including world-renowned innovators like Adobe, JetBlue, FedEx, and Microsoft.  

About the role: 

We are seeking a Network & System Administrator to maintain a reliable, secure and scalable global infrastructure for our Somerville Office. The candidate should be able to deploy, configure, support and monitor all active network and systems equipment to ensure efficient operation. 

Responsibilities:  

• Provide third level support and troubleshooting for our network and systems 
• Manage day-to-day support of servers, SaaS applications, networking, and IT Services 
• Assist with and lead project implementations, changes and improvements to environment 
• Assure a high level of reliability and performance through systems monitoring and infrastructure management 
• Analyze and recommend improvements to the existing environment 
• Keep up with relevant trends to optimize and enhance SmartBear environment 
• Recommend, implement and support enterprise hardware, systems, and/or tools 
• Ensure system availability; regularly patch, upgrade and perform backups for all systems 
• Maintain deployments & upgrades, Windows and Linux servers, as well as network infrastructure 
• Remediate vulnerabilities and maintain compliance with policies and procedures 
• Craft clear and concise documentation and knowledge base articles 
• Help to develop and maintain IT policies 
• Support, automate and provision systems and business applications 
• Coordinate with international IT Infrastructure teams to develop global solutions 
• Recommend, implement and support enterprise hardware, systems and tools 
• Assist in developing the overall performance and capability of internal support teams through mentoring and knowledge sharing 
• Domestic and/or International travel may be required. 
• Participate in an On-Call rotation 

Competencies:  

• Team Player - Insuring team succeeds, with duties and projects. Willingness to help a team member in need. Commitment to making sure team members are informed on any developments related to projects. 
• Customer Focus – Building strong customer relationships and delivering customer-centric solutions  
• Drives Results – Consistently achieving results, even under tough circumstances 
• Directs Work – Providing direction and removing obstacles to get work done 
• Accountability – holding self and others accountable to meet commitments 
• Manages Complexity – Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems 
• Financial Acumen – Interpreting and applying an understanding of key financial indicators to make better business decisions 

We are looking for someone who has (Qualifications):  

• Minimum 3+ years' experience in System Administration in a Corporate environment 
• Strong technical, analytical, problem solving, and interpersonal skills required. 
• Strong IT foundational knowledge and understanding of core network technologies required. 
• Ability to learn and willingness to take on more complex tasks 
• Experience deploying, maintaining, and optimizing a distributed server environment, including Windows and Linux server operating systems. 
• Experience working within a global enterprise environment supporting the business needs of multiple offices in different countries and regions. 
• Understanding of network technologies, including TCP/IP, routing protocols, VLANs, routing, switching, wireless and firewall policies 
• Working knowledge of Active Directory, Microsoft Entra, Microsoft 365, Group Policy, DHCP and DNS 
• Working knowledge of AWS and Microsoft Azure platforms desired 
• Working knowledge Veeam desired 
• Scripting skills are a plus 
• This role is hybrid out of our Somerville, MA Headquarters. Candidates should be local and within commuting distance to the office.  

Why you should join the SmartBear crew 

• You can grow your career at every level.  
• We invest in your success as well as the spaces where our teams come together to work, collaborate, and have fun. 
• We love celebrating our SmartBears; we even encourage our crew to take their birthdays off 
• We are guided by a People and Culture organization - an important distinction for us. We think about our team holistically – the whole person.  
• We celebrate our differences in experiences, viewpoints, and identities because we know it leads to better outcomes.  

Did you know 

• Our main goal at SmartBear is to make our technology-driven world a better place.  
• SmartBear is committed to ethical corporate practices and social responsibility, promoting good in all the communities we serve.  
• SmartBear is headquartered in Somerville, MA with offices across the world including Galway Ireland, Bath, UK, Wroclow, Poland and Bangalore, India. 
• We’ve won major industry (product and company) awards including B2B Innovators Award, Content Marketing Association, IntellyX Digital Innovator and BuiltIn Best Places to Work 

SmartBear is an equal employment opportunity employer and encourages success based on our individual merits and abilities without regard to race, color, religion, gender, national origin, ancestry, mental or physical disability, marital status, military or veteran status, citizenship status, age, sexual orientation, gender identity or expression, genetic information, medical condition, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other legally protected status. 

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