Unified Communications Specialist
Now, more than ever, the Toast team is committed to our customers. We’re taking steps to help restaurants navigate these unprecedented times with technology, resources, and community. Our focus is on building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. And because our technology is purpose-built for restaurants, by restaurant people, restaurants can trust that we’ll deliver on their needs for today while investing in experiences that will power their restaurant of the future.
The Unified Communications Specialist will be responsible for the support, maintenance, installation, upkeep of various communications and collaboration technologies managed by the IT Operations department at Toast. Technologies focused on include conferencing, meeting spaces, video and audio communications, text and chat messaging. As Toast grows and embraces a mix of office, remote, and hybrid ‘work-from-anywhere’ workstyles, there is a need for well-designed and well-maintained audio, visual, and collaborative experiences and tools. The individual in this role will work on a small team and closely with several cross-functional teams to deliver world-class experiences to Toasters locally and globally.
About this roll* (Responsibilities)
- Maintain the hardware, software, and processes that support Toast’s Audio-visual communications and collaboration
- Facilitate the behind-the-scenes and technical aspects of departmental and company-wide all-hands meetings and webinars
- Administrate systems that support Toast’s business activities
- Stay up to date on technology trends and recommend new/improved solutions
- Test and evaluate new technology solutions for use at Toast
- Implement newly purchased/adopted communications technologies
- Keep up to date inventory of all audio visual equipment at all Toast offices
- Work closely with our Workplace Experience and Real Estate Team on new office build outs and workspace/office technologies
Do you have the right ingredients*? (Requirements)
- AudioVisual Hardware
- Cameras/Webcamera
- Various Microphones/Speakers
- Audio Mixers
- AudioVisual Knowledge
- Basic knowledge of sound, lighting, & video
- Technology Support/Customer Support
- Zoom
- Administrative
- troubleshooting
- Knowledge of Apps/Integrations
- Slack
- Knowledge of Slack Administration
- Knowledge of Workflow Builder
- Knowledge of Apps/Integrations
- Dialpad
- knowledge of VOIP/SIP
*Bread puns encouraged but not required
#LI-TD1
As part of our commitment to the health and safety of our employees and their families, all individuals entering our US workspaces are required to provide proof of full vaccination against COVID-19 unless they have an approved medical or religious accommodation.