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Technical Writer

| Greater Boston Area

Threat Stack enables DevOps and SecOps teams to innovate and scale security by providing full-stack security observability from the control plane up to the application layer. Purpose-built for today’s infrastructure, the Threat Stack Cloud Security Platform® and Cloud SecOps Program℠ combine cloud-optimized intrusion defense, continuous security monitoring, and proactive risk assessment to help security and operations teams detect security incidents, achieve compliance, and secure infrastructure in transition.

We are defining the way Cloud Security is done. We are the only cloud-native continuous monitoring solution that gives users instant visibility into their environment, protecting them in real time from insider threats, external attacks, and data loss. Optimized for cloud deployment, our solution allows growth-driven companies to scale confidently without sacrificing speed or efficiency.

You understand how an interface, embedded assistance, and external documentation work together to form a great user experience. You have the expertise to work across teams to bring your vision of user assistance to life. You have experience in generating diverse content and have a portfolio that demonstrates your excellent writing skills and versatility.

Your primary responsibilities at Threat Stack will center around our user documentation support site. Additionally, you will help maintain the recently released API v2 and the external documentation.

What You'll Do

  • Write and edit text, embedded content, and external documentation.
  • Review and edit content generated by team members to ensure clarity and consistency across components.
  • Collaborate with UX designers, engineers, and product managers to provide a great overall user experience.
  • Our user-facing content is hosted in ZenDesk (design and styling is in HTML, CSS, and JS). Content authoring is in a text editor in HTML. We love seeing candidates with experience using HTML and CSS who have an understanding of other online presentation techniques.
  • Our API documentation is hosted in StopLight, content authoring is done in the platform in markdown. Additional customer facing developer documentation exists in GitHub and may require editing for tone and style.

What We're Looking For

  • Experience writing API documentation.
  • Strong desire and motivation to learn about the field of security.
  • Able to learn new technical concepts quickly.
  • A clear, concise writing style and the ability to tailor content to specific audiences.
  • Excellent editing and proofreading skills.
  • Superb planning, organization, and communication skills.
  • Comfortable shifting between projects and wearing a variety of hats.
  • A track record of successfully working with multi-functional teams to deliver quality content.
  • HTML and markdown (or experience in similar languages with a desire to learn).

What Gives You a Step Up

  • Familiarity with the security industry.
  • Basic Linux or Unix command-line skills.
  • Working knowledge of Git and Github.
Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • RubyLanguages
    • ScalaLanguages
    • ReactLibraries
    • ReduxLibraries
    • AkkaLibraries
    • Node.jsFrameworks
    • CassandraDatabases
    • PostgreSQLDatabases
    • ElasticsearchDatabases
    • InVisionDesign
    • SketchDesign
    • JIRAManagement
    • WordpressCMS
    • SalesforceCRM
    • MarketoLead Gen

Location

We're conveniently located in Downtown Crossing where there are endless coffee, lunch, and after work venues options with easy access to the MBTA.

An Insider's view of Threat Stack

How does your team reward individual success?

Anyone in the company can nominate anyone else for a "#OneStack Award," which recognizes a fellow employee going above and beyond their job duties. Our CEO personally gives these out at our monthly Town Hall meetings. Additionally, when a major project milestone is reached, the team responsible gets a 1/2 day out of the office for a team activity.

Becky

Technical Writer

How do you collaborate with other teams in the company?

Collaboration is one of our core values and everyone is extremely supportive to each other. We use an internal chat client. So my first step would be to post a question to a group chat and crowdsource and answer. I can @ individuals who I think would have unique insight or feedback, or since we're all in Boston, go discuss with them in-person.

Eric

Senior Technical Support Engineer

How has your career grown since starting at the company?

Since joining in early 2016, Threat Stack has not only helped me grow as a professional but also with finding a career path. Starting as a BDR, I was encouraged to pursue my interest in sales operations and was able to seamlessly move into a new area of the business. This was heavily supported by leadership through education and clear objectives.

Colin

Business Operations Manager

How does the company support your career growth?

Career growth is facilitated through constant communication. Team members are challenged to expand their skills via technical and non-technical endeavors. We've had Engineers transition into management, become Architects, become technical leads, and grow rapidly as Software Engineers which is a testament to our commitment to the team.

Joe

Software Engineering Manager

What are Threat Stack Perks + Benefits

Culture
Friends outside of work
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Fitness Subsidies
Professional Development Benefits
Diversity Program
Lunch and learns
Acme Co. hosts lunch and learn meetings once per month.
Cross functional training encouraged
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