Toast
We power successful restaurants.
Boston, MA

Sr. Customer Marketing Manager

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Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

The Toast Customer Marketing team is responsible for driving advocacy, revenue, and retention from our restaurant customer base.  In this role, you will lead the customer marketing strategy for the full suite of Toast products, including Toast Payroll, xtraCHEF and Guest Products. You will drive the go-to-market upsell motion to drive demand for all Toast products and lead the team through high-impact product launches. 

You will work with cross-functional stakeholders in Marketing, Product, Customer Success, and Sales to develop and prioritize initiatives that maximize demand from our existing customer base. You will lead a team to meet quarterly revenue targets through dedicated campaigns, in-product messaging, sales enablement, and more. This is a high-impact and cross-functional role that will drive long-term shareholder value.

About this roll*:

  • Collaborate with the Product Marketing and Upsell Sales Teams to develop strategic campaigns that drive multi-product demand from the existing Toast POS customer base
  • Lead the go-to-customer motion for new products including seeking buyer insights, strategizing pricing and packaging, and marketing to segments 
  • Interpret funnel data to identify gaps and opportunities to drive more lead volume and higher conversion
  • Adopt a test-and-learn approach to uncover innovative and effective new tactics and channels
  • Oversee and drive stakeholder awareness and adoption of the go-to-customer plan across multiple lines of business 
  • Lead a growing team, helping to strategize and prioritize demand generating activities

Do you have the right ingredients*?:

  • Adaptive, resilient and able to succeed in a fast-paced, changing, dynamic environment- with proven ability to be both a leader and an individual contributor
  • Experience with B2B marketing 
  • Ability to internalize data insights and company objectives to set priorities for the team 
  • Experience leading teams and influencing cross-functional working groups
  • Excellent written and verbal communication skills, with the ability to combine complex content into a clear and cohesive story to gain both internal and external buy-in.


Special sauce*:

  • Experience in Salesforce and Business intelligence tools (such as Looker)
  • Proficiency in Marketo or other Marketing CRM tool 
  • Experience leading demand generation teams


Our Spread* of Total Rewards

  • Unlimited Vacation
  • Sabbatical opportunity after five years
  • Professional Development Reimbursement Program
  • Commitment to Employee Wellness through resources such as a quarterly Wellness Stipend
  • Various peer and company recognition programs 
  • 401(k) and matching
  • Medical, Dental, & Vision Coverage
  • Mental Health Benefits
  • Subsidized backup childcare

*Bread puns encouraged but not required

 

At Toast, we believe that the success of our business and our customers comes only with the success of our employees. 


Our employees are our secret ingredient.  When they are empowered to succeed, Toast succeeds in achieving our mission to enable our community of restaurateurs to delight their guests, do what they love, and thrive.  The restaurant industry is one of the most diverse industries.  We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.


At the heart of this is our hospitality mindset of ensuring everyone feels welcomed and included, and our Toast values and behaviors that best define who we are as Toasters.

We are Toasters

Diversity, Equity, and Inclusion is Baked into our Recipe for Success.

At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.

The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.

Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.

Bready* to make a change? Apply today!

As part of our commitment to the health and safety of our employees and their families, all individuals entering our US workspaces are required to provide proof of full vaccination against COVID-19 unless they have an approved medical or religious accommodation.

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What are Toast Perks + Benefits

Toast Benefits Overview

Toast strives to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total reward package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet our employees’ changing needs.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity employee resource groups
We have 14 employee resource groups, known as Toast Communities, dedicated to empowering employees.
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited vacation policy
Paid volunteer time
Sabbatical
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Recreational clubs
Fitness stipend
Home-office stipend for remote employees
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours
Online course subscriptions available
Customized development tracks

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