Senior Technical Writer

| Greater Boston Area
At Tamr we envision a world where people in large enterprises consume accurate, up-to-date, unified data distilled from many silos to deliver transformational outcomes. Our mission is to enable large enterprises to unify key data to realize maximum strategic and operational benefit. We believe that human intelligence cannot be replaced by machines, and assert that the best way to have accurate data is through a human-guided machine learning system that improves over time. We are building the core set of tools to enable companies to leverage their existing domain expertise and data, to produce clean, up-to-date data to be used as fuel to make better decisions and deliver transformational business outcomes.
We are currently looking for a Senior Technical Writer to be the second member of our documentation team as we continue to evolve the Tamr platform. With our growing customer base and increasing demand for additional services, we are adding to our documentation team. 
As part of our Cambridge, MA-based team, you’ll establish the documentation practices at Tamr, and drive documentation initiatives that will help Tamr customers use the product. You will be a part of a small documentation team and thus can make a difference defining how Tamr creates documentation, and will play a key part in communicating with our users. The mission of the documentation team is to help Tamr customers deploy and use Tamr successfully and to foster customer independence. As an experienced technical writer with a focus on developer documentation, you will create engaging developer-level content around using the Tamr product. You will write documentation for new products and features, Tamr APIs, deployments to new cloud environments, and third-party integrations and tools. You will work together with the engineering team and participate in the development process.

As a member of the Tamr team some of the projects you will be working on are:

  • Creating developer-level documentation, including code samples and diagrams that describe how to use Tamr microservices and APIs that drive various Tamr jobs, such as schema mapping, data mastering, backups, cluster generation, and creation of golden records.
  • Working together with the existing technical writer to create and maintain a holistic documentation set.
  • Collaborating with the engineering, product, marketing, and customer success teams to ensure content is comprehensive, helpful, and accurate.
  • Working in a modern documentation toolchain, consisting of Markdown and Git. Also, making changes to the toolchain, such as moving to the in-house production environment with continuous integration and publishing.
  • Working on micro videos, facilitating blog posts, in-context and in-product guidance (context-sensitive help), and using tools, such as Intercom or Appcues to create guided product tours.

You might be a good fit if you have 2 or more of the following qualifications:

  • 5 years of technical writing experience.
  • Bachelor Degree or greater in a Science-related discipline or equivalent.
  • Can translate technical jargon into approachable, accessible content, including tutorials and how-to instructions.
  • Have a clear passion to improve product user experience and enable our customers and are curious to help address customer pain points, especially for our data engineering user roles. 
  • Have worked in a startup environment and are flexible, willing to change gears quickly and work on a tight schedule.
  • Have experience authoring in Markdown and using Git for checking in your changes.

Bonus points for...

  • Experience with Restful APIs.
  • Previous experience writing product documentation for enterprise-level software.

This position is available in Cambridge MA. Tamr sponsors employees requiring a visa. Tamr provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.

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Technology we use

  • Engineering
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • ModemizrLibraries
    • ReactLibraries
    • ReduxLibraries
    • HadoopFrameworks
    • SparkFrameworks
    • HBaseDatabases
    • PostgreSQLDatabases
    • ElasticsearchDatabases
    • WordpressCMS
    • HubSpotCRM
    • SalesforceCRM
    • HubspotEmail

Location

We're located in the heart of Harvard Square, where there's easy access to the red line and bus routes and there's amazing bars and restaurants.

An Insider's view of Tamr

What’s the vibe like in the office?

The office vibe at Tamr is, well, to take a line from Billy Eliot, it is like "electricity." Our open-office concept is dynamic, creative, friendly, and contagious, and everyone contributes fully and genuinely to the mission!

Emma

People Operations Associate

What does your typical day look like?

My typical day starts with setting the key items I am going to focus on/balls I am going to move ahead during the day. I tend to spend most of my days in meetings - collaborating, checking in with my team and building processes/work to support our growth. I end my day tending to email and other tasks that require less brain power.

Lisa

Head of Growth

How does the company support your career growth?

Tamrs make introductions all the time, and it is normal and expected for people to be out of the office to meet with colleagues and connections in other companies. Both for recruiting and help with understanding how people in other companies have addressed technological and organizational challenges that come up.

Nik

Lead Architect

What makes someone successful on your team?

The key to being successful is communicating. In the sales engineering team, we of course need to communicate quickly and often with customers. Just as important is being able to communicate with others in the team and in the company. Asking questions, getting feedback, and responding to others are all critical to being an effective team member.

Mingo

Sales Engineer

What are Tamr Perks + Benefits

Tamr Benefits Overview

We offer a full suite of medical, dental, and vision plans. We also offer access to both an HRA and an FSA. We also offer company-paid life insurance, 401(k), subsidized back up childcare through Care.com. As for leave policies, we have a generous Parental leave policy (18 weeks for primary caregiver, 10 weeks for secondary caregiver) and flexible PTO with no set annual limit. We also offer a tech budget for all new hires that's refreshed every 3 years.

Culture
Partners with Nonprofits
We do some pro-bono data integration work for non-profits on a regular basis.
Friends outside of work
Eat lunch together
Intracompany committees
We offer participation in a few committees and groups that help with initiatives, such as Diversity & Inclusion and Social Responsibility.
Open door policy
Team based strategic planning
Open office floor plan
Diversity
Documented equal pay policy
Unconscious bias training
We partner with She Geeks Out for our periodic bias training.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Tamr employees can contribute up to $2700 annually to their FSA.
Disability Insurance
Long Term Disability insurance covers 60% of annual salary up to $6000 monthly maximum payout.
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Life insurance is equal to 2 times an employee's annual salary.
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Child Care Benefits
Tamr provides subsidized back up child care through Care.com.
Generous Parental Leave
We provide up to 18 weeks of parental leave for the primary caretaker. Tamr also provides 10 weeks of leave for the secondary caretaker.
Flexible Work Schedule
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Employees get free lunch on Mondays and Fridays.
Happy Hours
Happy hours are hosted once per week in the office for Scotch o'Clock.
Professional Development Benefits
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
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