Now, more than ever, the Toast team is committed to our customers. We’re taking steps to help restaurants navigate these unprecedented times with technology, resources, and community. Our focus is on building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. And because our technology is purpose-built for restaurants, by restaurant people, restaurants can trust that we’ll deliver on their needs for today while investing in experiences that will power their restaurant of the future. 

The Senior Strategic Sourcing and Procurement Manager’s primary focus will be to support and execute on corporate-wide procurement transformation, strategies, policy, process, and performance targets to drive value, improve process, and mitigate risk. To partner and collaborate with business teams, including the R&D product, engineering, and operations team across the supplier lifecycle.  This role will bring strategic thought partnership and leadership in purchasing / sourcing plans, demand management, contract management, and supplier management within operations and infrastructure, engineering, hardware, and software license purchasing needs.

This role will assist with the implementation of procurement technology, best practices, and transformation activities to align with the company's mission and stakeholder needs and manage aspects of the change management and communication process. This role will also be responsible for the procurement lifecycle through building internal relationships, RFx processes, contract administration, supplier onboarding, offboarding, procure-to-pay compliance and supplier management. 

About this roll* (Responsibilities) 

PROCUREMENT OPERATIONS

• In collaboration with the Director of Strategic Sourcing and Procurement, assist in the corporate wide procure-to-pay technology and process implementation and other transformation initiatives as appropriate
• Drive change management and training on P2P process
• In collaboration with internal teams identify, develop, and lead process improvements across the sourcing and procurement process
• Support implementation of software asset management program
• Liaise with appropriate business partners (such as Legal, Risk, IT, Finance, etc) on a regular basis to review and discuss risk, budget implications of strategic sourcing initiatives
• Mange to savings targets, ensure savings are achieved via implementation of strategies; ensure negotiated savings and continuous improvement/value-add savings are captured and reported
• Provide reporting and analysis on sourcing initiatives, procurement KPI’s

RELATIONSHIP MANAGEMENT & ENGAGEMENT

• Establish and maintain strong business relationships with internal stakeholders and suppliers
• Work with internal business stakeholders and suppliers to identify and research problems relevant to contractual obligations and develop corrective action plans to resolve
• Work towards quality, service, and supplier accountability, and help develop alternate sourcing strategies
• Responsible for proactive and consistent communication on all projects, contracts, sourcing events and other milestones to management, team members and business stakeholders

CATEGORY & STRATEGIC SOURCING

• Partner cross-functionally with Toast Technology and Engineering teams to identify and forecast business needs and create highly effective category plans (to include strategic supplier, contract, and negotiation strategies)
• Responsible for executing agreed upon category strategies and plans such as, market analysis, RFx process, supplier evaluation and due diligence, onboarding, ongoing performance measurement, issues resolution and offboarding
• Monitor market conditions and technology trends and economics that affect supply market
• Provide metrics and reporting as it relates to supplier firm-wide activity and performance
• Provide data analytics across supplier spend and activity
• Collaborate with business managers on RFP process, pricing, and negotiating contracts
• Monitor macro trends in supplier and contract base to address cost and supply risks and opportunities
• Collaborate with business areas to help develop alternate sourcing strategies

CONTRACT ADMINISTRATION

• Lead, conduct, and/or support contract negotiations with business stakeholders and suppliers to include drafting, evaluation, negotiation, and execution of agreements across various business areas and spend categories
• Perform contract administration duties as it relates to capturing contract execution, termination, renewals, and payment terms
• Monitor and report on contract terms to proactively address risk and proactively update/amend as required

SUPPLIER MANAGEMENT & OVERSIGHT

• Manage supplier onboarding and offboarding process
• Partner cross-functionally with Toast Technology and Engineering teams to manage overall costs, reduce risk and ensure optimal performance of supplier relationships, including:
• Monitor quality and performance against contractual obligations
• Develop Service Level Agreements to manage and measure supplier performance
• Support supplier risk management and continuous monitoring efforts, including identifying and communicating risk exposures to applicable stakeholders
• Support exit and transition strategies and oversee obligations with suppliers
• Work with key suppliers to ensure compliance to requirements, quality, delivery and performance in an effort to drive supplier continuous improvement.
• Understand market landscape and industry trends related to key relationships

Do you have the right ingredients*? (Requirements)

• Bachelor’s degree or higher
• 10 + years professional experience 
• 8+ years procurement and strategic sourcing functional experience
• Demonstrated experience regarding the implementation of strategic sourcing projects
• Experience supporting R&D Engineering, Product, Technology operations teams regarding Hardware, technology and software purchases.
• Strong contract negotiation experience and familiarity with terms and conditions
• Project management experience leading cross-functional teams
• Proficient to advanced experience with MS Office Suite, particularly Excel, Word and PowerPoint
• Strong communication skills – must be outgoing and assertive- comfortable presenting at all levels in the organization
• Proven ability to educate and influence key stakeholders on the value sourcing and procurement provides
• Detail oriented, analytical, organized, and objective- recognizes opportunities and/or issues and applying analytical and creative thinking to maximize performance including looking for underlying causes of events and/or consequences of actions
• Self-motivated and works well independently
• Strong reading comprehension and excellent writing and editing skills
• Able to prioritize, multi-task and work under aggressive deadlines

Special Sauce* (Nonessential Skills/Nice to Haves)

• Strong knowledge of contracts and business law as it relates to contract issues is desirable

*Bread puns encouraged but not required

#LI-RL1

#LI-REMOTE