Senior Associate, Customer Marketing - Early Experience at Toast

| Greater Boston Area
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We’re not your traditional tech company. We recognize that talented people often come from outside the tech space. No matter what your background is, there’s a place for you at Toast. We’ve 86’d the conventional workplace for one where people can truly bring their full selves to work. Together, we empower restaurants of all sizes to build great teams, increase revenue, improve operations, and delight their guests. We pair our deep understanding of the restaurant industry with powerful cloud based software and restaurant-grade hardware to deliver an intuitive all-in-one platform. Join us on our mission to empower the restaurant community to delight guests, do what they love, and thrive. 


Bready* to make a change

Toast is seeking a Senior Customer Marketing Associate to build an amazing early customer experience that helps customers achieve success and become raving fans of Toast. This role will be responsible for partnering cross-functionally to plan, develop and execute marketing programs during the customer’s early lifecycle stage with Toast to increase customer success, increase early eNPS and reduce churn. 

We are looking for a curious and results-driven marketing professional that has a deep enthusiasm for understanding and delighting customers. The ideal candidate is someone who has the unique ability to easily switch gears between planning, executing, analyzing, and coordinating programs cross-functionally taking ownership end-to-end. This person enjoys testing and learning at a rigorous pace and dives deep into data to inform future programs. This is a perfect opportunity for a talented marketer looking to make an impact at a rapidly growing company.

About this roll*: 

  • Work closely with Customer Success, UX and Product Management teams to develop marketing program plans that improve the customer onboarding experience and help them realize value
  • Develop and execute multichannel marketing campaigns in partnership with Marketing Operations and Creative Services teams. 
  • Develop long-term strategy for automated communications based on learnings to improve the early lifecycle customer experience. 
  • Analyze the impact of your campaigns on time to go live, product adoption, support tickets, recurring revenue, and churn. 
  • Drive internal awareness of programs and their impact through cross-functional communication
  • Identify operational and systems areas of opportunities and collaborate with Marketing Operations and Business Systems teams to implement automated early life-cycle experiences.

Do you have the right ingredients*

  • Expertise in Marketing Automation Platforms (such as Marketo)
  • Experience in Salesforce and Business Intelligence Tools (such as Looker)
  • Deep customer empathy; ability to understand audience needs and deliver an amazing programmatic experience
  • Deep curiosity, excellent listening skills, empathy, and ability to get things done in a collaborative team environment.
  • Adaptive, resilient and able to succeed in a fast-paced, changing, dynamic environment- with proven ability to manage multiple projects and priorities
  • Data-driven mindset and natural analytical ability
  • Strong creative thinking and problem-solving skills
  • Strong copywriter and verbal communicator
  • BA/BS required
  • 3+ years of direct marketing experience

*Bread puns encouraged but not required

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularjsLibraries
    • ES6Libraries

Location

Toast is headquartered in the heart of Fenway. Catch a Sox game, grab a bite, and stroll through one of the trendiest neighborhoods in Boston.
Toast values candidates with varied backgrounds — and these 3 employees prove it
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An Insider's view of Toast

What’s the vibe like in the office?

Our office has both a relaxed but productive vibe. You'll see people with their heads down working, but you'll also see people hanging out and collaborating in open spaces. There's a good balance between work and play. When I'm not heads down coding, you'll find me playing guitar or hanging out in the Toast Pub.

Gabe Gonzalez

Associate Technical Sourcer, Previously: Software Engineer

How has your career grown since starting at the company?

I began as an Implementation Engineer, moved into instructional design, and now I am in my dream role as a Product Manager. This is afforded because Toast fosters a culture where experts in their domains are eager to give you a masterclass in what they do – you only need to ask and be willing to learn. This is the best perk when working at Toast.

Sean Park

Product Manager

What are some things you learned at the company?

Where should I start? For hard skills, I’ve learned more than I ever thought I would about Excel and Salesforce. I’ve also learned what it looks like when a company not only talks the talk, but walks the walk. We’ve been able to execute on what we’ve set out to do because we are willing to try new things, make mistakes, and learn from them.

Matt

Payments Relationship Manager

What are Toast Perks + Benefits

Toast Benefits Overview

Toast strives to provide competitive compensation and benefits programs that help to attract, retain and motivate the best and brightest people in our industry. Our total reward package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet our employees’ changing needs.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Parking
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks
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