Catalant’s Expert Marketplace platform has re-invented the $250 billion management consulting industry by connecting business leaders with world class independent consultants on-demand. With backing from some of the world’s top venture capital firms, Catalant is breaking records every quarter and doubling down on our growth strategy.

As we continue to bolster our industry-leading product, we are growing the team that will take Catalant to the next level, investing across the board in our people and products.

Customer Marketing is at the heart of Catalant’s marketing strategy as we seek to engage our Fortune 500 executive customers and ensure that everything we do amplifies their voices, addresses their needs, and celebrates their successes! We’re looking for a team-oriented, customer-centric, strategic Customer Marketing leader to help us formalize and advance our goals around advocacy, referenceability, upsell, and cross-functional engagement. Reporting directly to the SVP/head of marketing, this is an extremely visible role and an exciting opportunity to collaborate with senior executives at the most sophisticated and high-profile companies in the world. 

Our team values diversity in experience and backgrounds—we do our best work when we create space for different voices and perspectives. Whatever unique experiences or skill sets you bring, we look forward to learning from each other. 

What you'll do

• Enable and encourage customer advocates to vocalize on behalf of the Catalant brand, specifically in the form of case studies, Voice-of-the-Customer (VOC) videos and testimonials, on review sites, and on the Catalant site.
• Encourage customer adoption and engagement of Catalant through education/training resources and continued listening and dialogue.
• Ensure strong and positive Catalant presence across social media and public forums and participation in brand and learning opportunities. Promote the Catalant brand as a pioneer in agile business problem solving and a core partner to Fortune 500 enterprises through VOC marketing.

What you'll bring

• At least 5 years of experience in customer marketing, preferably at a midsized B2B tech company
• Strong track record of cross-functional collaboration and excellent relationships with sophisticated enterprise C-suite leaders, and key internal stakeholders including sales reps, product managers, CX leaders, and content and demand gen marketers. 
• Genuine empathy for customers and a drive to provide them with a warm, outside-in, engaging experience and reduce friction for them at every juncture
• History of creating customer journey mappings and cohort analyses that paint a clear, easy-to-understand picture of the buyer journey and key engagement touchpoints
• Humility, camaraderie, intellectual curiosity, customer centricity, creativity, a strong knowledge of industry best practice, and the ability to laugh and have fun

What we offer

• A marketing team and company that cares deeply about our customers and each other
• The opportunity to work cross-functionally and with the highest-profile Fortune 500 customers and amplify the great work they do and their partnership with Catalant and its expert consultants
• High visibility in a role that will be warmly welcome, frequently recognized, and will be given a great deal of autonomy and creativity

Benefits

At Catalant, we strive to offer a work environment where employees can bring however much of their full, authentic self as they desire. With this in mind, we are happy to offer our employees:

- Flexible paid time off

- Twelve weeks of paid parental leave regardless of how you choose to grow your family

- Generous health insurance coverage as well as optional vision and dental

- 401k to save for retirement

- Pre-tax commuter and flexible spending accounts

- A lifestyle spending account to be used towards home office set up, cell phone, commuting, and learning & development 

- A Wellness credit to support your own health + well being

Equal Employment Opportunity Policy

Catalant is proud to be an equal opportunity workplace. Catalant makes employment decisions on the basis of merit and business objectives and does not discriminate against applicants or employees on the basis of age, race, color, religion, national origin, ancestry, gender (including gender nonconformity and status as a transgender individual), sexual orientation, pregnancy, marital status, military or veteran status, qualified physical or mental disability, genetic condition or predisposition, or any other status protected by law. All Catalant employees are prohibited from engaging in any form of discrimination.

In response to COVID-19, our headquarters in Boston is not open for interviews at this time. We are hiring and conducting all interviews and onboarding virtually. Until further notice, new (and current) team members are able to work from the office permitting they are vaccinated and follow safety guidelines.