Content Marketing Specialist at Interactions

| Greater Boston Area
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Headquartered in the Boston area, Interactions, LLC is the world’s largest independent AI company. We operate at the intersection of customer experience and AI – two of today’s most innovative and dynamic industries. Leading global brands in a variety of industries rely on Interaction’s conversational AI technology to communicate with their customers every day.

At Interactions we are committed to transforming customer experience and passionate about the professional and personal development of our talented and enthusiastic team. We endeavor to create opportunities that advance the skills, interests, careers and lives of our employees. Come join our growing team!

The Content Marketing Specialist is responsible for creating, editing, distributing and promoting several types of content including print, digital and social. The Content Marketing Specialist is also responsible for copywriting and editing new materials, tracking the progress and performance of new and existing content and assisting with the planning for future material development.

Essential Job Functions:

  • Copy write, edit, and proofread new Marketing, Sales, and Product materials.
  • Collaborate with Marketing, Sales, and Product Teams with the creation of new materials and edit existing materials.
  • Contribute to blog editorial calendar in order to deliver consistent, relevant content on a regular basis. This will involve both writing blogs and managing/editing blogs from contributors.
  • Contribute to the development of new content resources, including e-books, whitepapers, infographics and data sheets.
  • Promote new content through corporate social media channels as well as third party syndication sites.
  • Track and measure content performance across social and digital channels.

Other Duties and Responsibilities:

  • Responsible for Social Media management, including ownership of posts, performance tracking, and collaboration with sales and marketing team members on training and engagement efforts.

Preparation, Knowledge, Skills and Abilities:

  • Bachelor’s Degree in Journalism, Marketing/Communications.
  • Two to three years of experience in content marketing, copywriting or related content-producing role for a B2B company.
  • Excellent writing and communication skills.
  • Highly organized with strong attention to detail. 
  • Ability to work in a fast-paced environment and adhere to tight deadlines.
  • Ability to anticipate, communicate, and resolve issues with minimal guidance.
  • Proven ability to work collaboratively and take direction and input to develop effective and engaging content.
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We are located in historic Franklin, MA home to the first public library. With public transportation, the commuter rail is walking distance!

An Insider's view of Interactions

What’s the vibe like in the office?

Interactions definitely has a work hard/play hard environment! Our hard work pays off in the form of different social events throughout the year, including mini-golf tournaments, halloween decorating/costume contests, Oktoberfest, and lawn games during the summer time!


Software QA Engineer

What is your vision for the company?

It is motivating and inspiring to listen to the success stories from our Clients and their customers. Our ability, as the technology team and the company to deliver a secure, reliable and scalable Platform that delivers the best of breed of our Conversational AI and Human Assisted Understanding technologies, is a major source of pride!


Sr. VP of Engineering

How would you describe the company’s work-life balance?

Interactions recognizes that our families, our hobbies, our physical & mental health, and our work are all equally important in creating employees who are strong, productive, and successful. We have an environment where people want to come to work, and also feel secure in their time away from work with generous PTO and flexible work schedules.


Talent Acquisition Coordinator

What are Interactions Perks + Benefits

Daily stand up
Open door policy
Team owned deliverables
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Commuter Benefits
Stocked Kitchen
Some Meals Provided
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Interactions offers employees professional development opportunities like the ability to attend job related conferences and seminars.
Lunch and learns
Interactions hosts lunch and learn meetings once per month.
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