As a Premier Consulting Team Manager, you will be responsible for hiring, training, coaching, and managing a team of new and established inbound consultants in a fast-paced and ever-changing environment. This is an especially exciting time to lead a rapidly growing team as we continue to refine and develop our Premier consulting program.

In this role, you will work closely with Services leadership to help build a team of world-class consultants, as well as execute and improve our consulting strategies. As part of our customer success-focused, results-driven organization you’ll be responsible for maintaining a high standard of customer experience while driving towards sustainable, long-term customer retention of the HubSpot products.

Join one of the fastest growing teams at HubSpot, where you will have the ability to build and shape a program that deeply impacts thousands of customers.

Job Description

This role will be a mix of people, program and results management, including:

• Driving exceptional customer success through sustained product adoption and alignment with the inbound methodologies.
• Coaching and developing a team of both new and experienced consultants responsible for delivering high-value inbound marketing, sales and business strategies.
• Managing operations on behalf of your team including recruiting, training, bandwidth planning, revenue forecasting, sales enablement, and customer feedback.
• Collaborating with Pro Services leadership on the greater vision and strategy for the Premier program to help drive significant year-over-year growth.
• Partnering cross-functionally with leadership in Services, Sales, Finance and Operations to support the growth of the program.
• Analyzing customer and team performance data to make informed decisions about operational and procedural changes.
• Maintaining close alignment with your counterparts across the Services team to promote team culture and a serve as the voice of the customer.
• Driving key business metrics on behalf of your team

Qualifications

We are looking for an individual who:

• Is a natural problem solver
• Is results-oriented
• Is committed to the development of others
• Is autonomous, adapts quickly, and is a master at prioritization
• Possesses a deep desire to make customers successful and advocate on their behalf

With the following demonstrable skills and experience:

• 2+ years experience working at a marketing, software, management and/or consulting company
• 2+ years experience managing, coaching or developing a team of customer-facing staff (or equivalent experience)
• 1+ years experience handling customer escalations
• Ability to adapt quickly to new software and constantly changing business requirements
• Identify and implement new opportunities to drive customer success
• Proven track-record of cross-functional alignment across departments
• Ability to use data to analyze results and make data-driven decisions

About HubSpot

HubSpot helps millions of organizations grow better, and we’d love to grow better with you. Our business builds the software and systems that power the world’s small to medium-sized businesses. Our company culture builds connections, careers, and employee growth. How? By creating a workplace that values flexibility, autonomy, and transparency. If that sounds like something you’d like to be part of, we’d love to hear from you.

You can find out more about our company culture in the HubSpot Culture Code, which has more than 3M views, and learn about our commitment to creating a diverse and inclusive workplace, too. Thanks to the work of every HubSpotter globally who has helped build our remarkable culture, HubSpot has been named a top workplace by Glassdoor, Fortune, Entrepreneur, and more.

HubSpot was founded in 2006. We’re headquartered in Cambridge, Massachusetts, and we have offices in Dublin (Ireland), Sydney (Australia), New Hampshire, Singapore, Tokyo (Japan), Berlin (Germany), and Bogotá (Colombia).