Market Operations Analyst Role

We are looking for a Market Operations Analyst to help support our primary care practices throughout the Northeast region. The Analyst will be a part of a team that manages the entire cycle of new practice development and ongoing support, and will work in close partnership with Iora’s Boston headquarters, Northeast regional leadership team, and practice teams to execute on strategic priorities. This position is based in Boston, MA and involves regular travel to each practice location in the region (Medford, MA, Hyde Park, MA, NYC, Hartford, CT & Hanover, NH) against prioritized initiatives. The Analyst will have no single office, but instead will typically spend time practices and the Nest office in Boston.

Specific Responsibilities

The Market Operations Analyst plays a key role in the success of Iora Health and requires an individual excited to apply energy across a range of practice implementation and support areas, including but not limited to:

• Own and manage projects of strategic importance to market goals i.e.:
• Patient Marketing
• New Practice & Partner Launch
• Hiring
• Analysis of and reporting on key market metrics:
• Deliver insights from reporting so that local teams have best information to drive performance
• Conduct ad hoc analyses in excel or other data platforms to inform decision making
• Drive market Operations Solutions in partnership with Market Operations Director:
• Proactively look for solutions to problems through process development and improvement
• Integration of new systems and technology
• Provide Practice Support and coordination:
• Practice facilities, equipment and technology
• Day-to-day operations
• Care team support
• Vendor management
• Integration of new systems and technology
• Safety and compliance
• Champion growth locally

A successful candidate will be:

• A good relationship builder, both with colleagues and external partners, sponsors, etc.
• An accomplished project manager, able to work cross functionally
• A strategic thinker
• Able to analyze data in Excel and glean insights
• Comfortable with reporting on data
• Able to juggle multiple projects and competing priorities
• An excellent problem solver, able to focus on both the smaller task and the bigger picture
• Able to exercise strong judgment independently and willing to share your opinion with colleagues and executives
• Service oriented
• Comfortable with a high degree of ambiguity and rapid change
• Eager to learn about the healthcare industry
• Willing to serve teams in whatever capacity necessary
• Passionate about service to patients/customers
• Mission driven, interested in changing the world

Responsibilities for this position will evolve based on the needs of the company and the success of the individual.

Qualifications

• Bachelor's degree
• 1-2 years of consulting experience
• Engineering background preferred
• Experience in project management
• Experienced in data analysis
• Demonstrated academic excellence
• Demonstrated commitment to mission-driven organizations

About Iora Health

Iora Health (www.iorahealth.com) is restoring humanity to health care by building a simple yet radically different primary care model from scratch: we know each of our patients as true individuals, and proactively provide them the unique combination of care, support, and inspiration they need to live their best life.

The Iora Health model of health care changes everything - payment, staffing, processes, IT systems, and culture. We have no status quo to defend, no arcane rules we must follow. We are a fast-paced, fresh-thinking, high-growth company building a better model of health care delivery.

Iora Health patients enjoy the benefits of improved access to care, non-office based encounters (e.g. phone, video chat, email, walking groups, etc.), an accessible and transparent medical record, and robust educational offerings. Iora Health practices offer smaller panel sizes, closer relationships between patients and care teams, no billing or coding, and the opportunity to lead systemic change in health care delivery while working with a true team.