At Markforged, we are on a mission to unlock the next 10x of innovation in design and manufacturing. We build an Industrial 3D Printing Platform to liberate designers and engineers from decades-old, slow part creation processes. NASA, Google, Ford, Amazon, Siemens and thousands of companies in 50 countries use Markforged to print same-day prototypes and produce stronger end-use parts than they did before. With Markforged, customers are able to ship 50X faster, spend 20X less, and build products that are 23X stronger.

As an IT Support Technician, your primary area of responsibility will be installing, maintaining and troubleshooting PC workstation hardware and software, on-boarding new employees into the applicable software services, device setups and end user break/fix assistance. You will also be responsible for first line support for desktop and network printers and contacting third party vendors to arrange for repairs and maintenance.

Duties and Responsibilities

• Hands-on implementation of PC hardware and software.
• Assist in the management of the desktop infrastructure, including enhancements, updates, system performance and security.
• Troubleshooting and managing break/fix issues.
• Administration of helpdesk ticketing, hardware and software inventory system.
• Install, upgrade, and troubleshoot printers, scanner, desktop, hardware, video conferencing and software.
• Provides help desk services to ensure network services and application availability to end-users.
• Assists in the installation and maintenance of computer equipment and makes recommendations for enhancements to current systems and environments.
• Manages and maintains hardware and software inventory using network based tools.
• The understanding of security and best practices to ensure systems and network resources are secure from unauthorized users.
• Conducts on-going software training sessions for end users.
• Implement SAML/ G-Suite SSO with software services to improve on-boarding experience
• Mobile device provisioning & support.
• Initial printer, scanner and copier hardware and software troubleshooting and escalation to responsible third-party repair vendors.
• Manage any 3rd party software or service providers.
• Create and maintain technical documentation and procedures.
• Administer software, network and phone system user adds/delete/changes.
• Occasional after hour support and on-call support.

Education/Experience

• Have a minimum of three years’ experience in a tech support environment and demonstrable skills and applicable experience with the following technologies:
• PC and Mac workstation hardware and peripherals
• Laptop hardware
• Windows PC Operating Systems
• G Suite (google aps)
• Common applications, Oracle Java, Adobe Acrobat, Reader and Flash.
• Active Directory user and computer account management
• Network and desktop printers
• Apple iOS and Android smartphones and tablets
• Basic TCP\IP networking
• Strong written and verbal communication skills
• Demonstrable troubleshooting skills
• Plus if you have Jira admin experience
• Plus if you have any DEVOPS experience