IT Support Specialist

| Boston

This is your opportunity to work directly alongside industry veterans, and learn all you ever wanted to know about IT, Unified Communications, Software-as-a-Service, Business Intelligence, and what goes into creating a world-class service provider environment. In this position, you will provide day-to-day technical support to employees which will enable you to have a deep understanding of our network infrastructure and internal desktop systems, both software and hardware. You will install, configure and troubleshoot desktop systems, workstations, servers and network issues in a heterogeneous environment. You will also maintain passwords, data integrity and file system security for the desktop environment. Communicating highly technical information to both technical and nontechnical personnel will be required in this role, as well as you may be asked for recommendations for new hardware and software solutions. New solutions may include acquisitions and upgrades. In addition, you will also participate in development of information technology and infrastructure projects as well as conduct training programs designed to educate computer users about basic and specialized applications. In this role you will be responsible for local help desk and remote user support for company-hosted and cloud-based services as well as interfacing with service providers, vendors, and outsourced consultants. This is a fantastic opportunity to spread your wings and do a lot for a company that is growing tremendously in two hot industries, both Cloud and UC! Do you want to be with a leading company in a growing trend that has no boundaries?

The successful applicant will be responsible for the following, but not limited to…

  • Responding to requests for technical assistance in person, via phone, and remotely for the following technologies: Windows and Mac OS based end points (Laptops, Desktops & Thin Clients), Tablets & Smartphones (IOS & Android), Microsoft Office, Google Apps, basic network connectivity, etc…
  • Diagnosing and resolving technical hardware and software issues via the helpdesk system
  • Responding to and driving resolution of incidents and service requests using available information resources
  • Advising users on appropriate action and clearly setting expectations
  • Logging all help desk interactions escalating situations requiring urgent attention to IT Management
  • Documenting resolutions within help desk knowledge base
  • Provisioning IT resources for new hires, including the setup and breakdown of workstations
  • Following established IT policies and procedures
  • Bachelor’s degree required
  • 3 years of desktop support experience preferred (Windows and Mac OS )
  • Must have the ability to troubleshoot and problem solve using a variety of support resources
  • Must have solid knowledge of Industry Standards and Best Practices
  • Must be able to lift and transfer monitors and desktop systems as required (~40 pounds)
  • Strong communication and interpersonal skills
  • Excellent customer service skills
  • Conceptual level understanding of enterprise information security requirements
  • Industry Certifications are preferred (MCSE)
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We're right in the heart of Copley Square with plenty of restaurants & bars in the area. The office is easy to get to with train & bus stops nearby.
2 Copley Place, Suite 7000, Boston, MA 02127

Perks of working here

Beer on Tap
Casual Dress
Commuter Benefits
Company Equity
Company Outings
Conferences & Training
Flex Work Hours
Generous PTO
Happy Hours
Health Benefits
Remote Work Program
Some Meals Provided
Stocked Kitchen
Tuition Reimbursement
Unlimited PTO
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