IT Specialist

| Boston, MA, USA
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Company Description

To create revolutionary, story-driven RPGs which go straight to the hearts of gamers — this is our mission. Want to dive deeper into our company’s culture? Explore our social media and check out our YouTube channel where we share behind-the-scenes insights and stories direct from our team members!

Job Description

We are seeking an experienced and highly skilled IT Specialist to join our IT team. The ideal candidate will be responsible for providing tier 1 and 2 technical support to end-users, resolving IT issues, and providing excellent communication and customer service.

Responsibilities:

  • Provide support to end-users for hardware, software, and network-related issues.
  • Troubleshoot and resolve technical problems related to desktops, laptops, mobile devices, and peripherals.
  • Manage and prioritize support tickets using Jira Service Management.
  • Escalate unresolved issues to higher-level support teams when necessary.
  • Develop and maintain knowledge base articles and technical documentation.
  • Collaborate with other IT teams to implement and maintain IT solutions.
  • Participate in projects to improve IT support processes and service delivery.
  • Stay up-to-date with the latest technologies and industry best practices.

Qualifications

  • 5+ years of experience working in an IT service desk environment.
  • Strong knowledge of Windows and Mac operating systems, Microsoft Office suite, and mobile device platforms.
  • Experience with IT service management systems and ticketing tools (e.g., ServiceNow, Jira, Zendesk).
  • Excellent problem-solving and analytical skills with a keen attention to detail.
  • Exceptional customer service and communication skills, with the ability to explain technical concepts to non-technical users.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Relevant IT certifications such as CompTIA A+, Network+, or ITIL are a plus.

Additional Information

This job requires working in Boston, US.
Working mode: in-office in a hybrid or full-time capacity (11:00am - 7:00pm). 

Health & Well-being

  • Company paid medical healthcare (dental vision & mental).
  • Paid Leave — 20 days of holiday for every team member per year (26 days after two years).
  • No dress-code — we like to keep it casual.
  • 401K with employer matching.
  • Gym Membership Reimbursement.

Perks & Professional Growth

  • Flexible working hours.
  • Trainings, lectures and courses — internal workshops, knowledge-sharing initiatives, online tutorials, and e-learning classes are all available. There’s always something to learn!
  • Merch — regular chances to nab some cool swag!
  • A welcome pack filled with goodies — to help you feel right at home once you join the team.

Life in the Office

  • Dog-friendly office — dog owner? Bring your pooch with you and look after them while working! There’s always a furry friend or two to meet at the studio.
  • Truly international working environment — a chance to meet and work with a diverse selection of people from all around the world.

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