About Us: 

Merlin is an early-stage autonomy company, building software to control sophisticated transportation systems. Our mission here at Merlin Labs is to develop hardware and software solutions that deliver the capability for aircraft to fly useful missions autonomously and safely. Our first product will be a certified system to bring automation to existing fixed wing aircraft. 

We’re backed by some of the top institutional venture capitalists in the country, our headquarters are located in Boston with hubs in Denver, Los Angeles and the Mojave Desert. Come join our diverse, world class team, made up of people from places like Google, Airbus, Boeing, UTC, the US Navy, and the US Air Force.

About You:

We’re seeking an entry-level IT Support Administrator who’s eager to use and grow their skills in a fast-paced startup environment. In this role, the successful individual will provide a high standard of customer service for our team of highly technical end users by resolving technical issues promptly and effectively.

The ideal candidate will help maintain IT systems to protect our critical information, automate the deployment and management of equipment, provide training to end users, all while gaining valuable skills to contribute to a dynamic IT environment. 

Responsibilities:

• Installation and configuration of Windows, Mac, and Linux laptops and desktops, automating rollout tasks where appropriate utilizing MDM systems
• Administration and support of cloud-based business tools, including but not limited to: OKTA, Google Workspace, Office 365, Slack, Zoom, Miro, Jira, Confluence
• Onboarding and offboarding of Merlin Employees in a timely manner
• Administration and support of cloud-based business tools, including but not limited to: Slack, Zoom, Miro, Jira
• Actively monitoring our Jira/Slack Helpdesk
• Maintaining stock of IT equipment for new hires and tracking of hardware and software inventory
• Documenting and escalating technical issues as needed

Requirements:

• Strong communication and interpersonal skills, with a focus on delivering excellent customer service
• Ability to work effectively both independently and as part of a team
• Basic understanding of IT systems, hardware and software
• Willingness to learn and adapt to new technologies and procedures
• Attention to detail and strong problem solving abilities
• Bachelor’s degree in related field or relevant experience
• Experience supporting Software and/or Hardware focused engineering organizations
• Experience administering Google Workspace, Office 365 and IdP systems
• 1+ years experience in an IT Systems related position

Nice To Have:

• Experience with administration of OKTA, including managing users, groups, applications, 2FA
• Experience with Jira Service Management & Jira Software Cloud administration
• Experience with Kandji or similar MDM software
• Experience with the administration of specialized software and hardware engineering tools like GitHub, MATLAB, and Solidworks.

Merlin Labs offers an innovative, entrepreneurial, and team-focused startup environment. We also offer a top-notch benefits package (health, dental, life, unlimited vacation, and 401k with match) and work/life integration. Being part of the Merlin team allows you to become part of a small team that supports professional development while working together to achieve our mission.

Merlin Labs is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status or disability status. All job offers are contingent upon the candidate passing background, export control and reference checks. 

Merlin Labs does not accept unsolicited resumes from any source other than directly from candidates.