Marketing & Customer Success Intern

| Cambridge

Soofa is the neighborhood news feed that connects a community with screens everyone can see and anyone can use.

We are looking for a Spring Customer Marketing and Account Management Intern to help us tell the story of Soofa and delight our customers through creative communications, blog posts, client strategy, and more.

Soofa is for people with a shared stake in a special place. Join the movement!

 

Responsibilities

  • Support the Director of Customer Success with day-to-day marketing and account management tasks
  • Brainstorm, write, and edit copy for blog posts telling the stories of our customers
  • Brainstorm and execute your own ideas that will improve the experience of people who use Soofa Signs for their marketing campaigns
  • Conduct field testing, interviewing pedestrians to ask them about the content they see on Soofa Signs in order to improve client creative campaigns
  • Write and design marketing materials (emails, educational materials, etc) for existing customers
  • Manage and update Soofa’s social media accounts

 

Qualifications

  • Current student pursuing a degree in marketing, communications, or a related field
  • Ability to effectively translate general direction into compelling communications
  • Experience writing blog posts and email copy 
  • Knowledge of social media best practices

 

Candidate Characteristics

  • Great attention to detail
  • Very organized with effective time management skills
  • Can work independently with little direction (you are the type of person who works on many projects outside of your classwork)
  • Drive for continuous improvement
  • Creative problem solver with an eye for design
  • Excellent communication skills and ability to work with a diverse team


 

Bonus Points For

  • Experience with Hubspot or other marketing automation software
  • Experience with Mailchimp or other email software
  • An eye for design, and experience with programs like Canva or the Adobe creative suite
  • Experience with customer support in some capacity

 

Perks of Working at Soofa

  • Flexible PTO
  • Dog-friendly office
  • Team lunches every Friday
  • Team activities like ski trips, camping, Whiskey Wednesdays, etc. 
  • The opportunity to forge your own path and grow in any direction that’s exciting for you
  • You’ll work with a well-connected team of Harvard and MIT grads
  • Company culture focused on talent development and caring personally

 

Soofa is an Equal Opportunity Employer that does not discriminate on the basis of race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, gender identity, pregnancy or pregnancy-related condition, genetic information, arrest record, or any other characteristic protected by applicable federal, state, or local laws. Soofa is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, and general treatment during employment.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C#Languages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • EmberJSLanguages
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • AsanaManagement
    • HubSpotCRM
    • MailChimpEmail
    • HubspotEmail
    • HubspotLead Gen

Location

Located in trendy East Cambridge, Soofa is steps away from both Kendall Square and the Green Line.

An Insider's view of Soofa

How does your team reward individual success?

From gong rings to weekly shout outs, a Soofarian’s achievements are never kept quiet. Soofarians set quarterly goals and get support from the rest of their team to reach them. At Soofa, there is nothing better than having your hard work acknowledged by your fellow peers. Our company works hard, plays hard and we love a good reason to celebrate!

Kayla Zaylor

Operations Manager

What does your typical day look like?

I love that a lot of my work involves meeting with local government partners, attending neighborhood association or city council meetings, and going to conferences, or going out to new neighborhoods to find the best locations for our signs or oversee the installation of a new Sign and answer any questions curious passerbys might have.

Lyra Schweizer

Director of City Growth

How has your career grown since starting at the company?

I was hired as an engineering intern, then into a full-time product manager role. Working with so many aspects of our org has helped me learn how to speak the language of every employee and department. I can speak up for resources I need to hit company goals, and I have ownership over our metrics—which enables and encourages me to get things done.

Charlotte Warne

Product Manager

What are some social events your company does?

Daily team exercises, team lunch and team stretches every Friday, monthly book clubs, birthday outings by zodiac sign, Whiskey Wednesdays, and annual skiing and island camping trips, to name a few.

Soofarians are special people. Spending time together both inside and outside our workspace has a profound effect on our culture.

Molly LaFlesh

Chief of Staff

What are Soofa Perks + Benefits

Soofa Benefits Overview

Great healthcare through BlueCross/BlueShield (HMO and PPO plans available). Affordable dental insurance. Generous parental leave packages for both primary and secondary caregivers. Free short- and long-term disability and life insurance. Equity for most full-time Soofarians. Unlimited PTO. Dog-friendly office. Team lunches every Friday. Team activities like ski trips, camping, Whiskey Wednesdays, etc. at least once a month.

Culture
Friends Outside of Work
Eat Lunch Together
Open Door Policy
Team-Owned Deliverables
Team-Based Strategic Planning
Group Brainstorming Sessions
Open Office Floor Plan
Diversity
Highly Diverse Management Team
Soofa's leadership team is over 50% women.
Diversity Manifesto
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks of parental leave for the primary caretaker. Soofa also provides 2 weeks of leave for the secondary caretaker.
Return-to-Work Program Post Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Our employees receive 16 hours per year of paid volunteer time.
Sabbatical
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Acme Co. hosts company outings Quarterly.
Stocked Kitchen
Some Meals Provided
Happy Hours
Happy hours are hosted On occasion .
Pet Friendly
We welcome dogs into the office daily.
Recreational Clubs
Book club, hiking pals, and more!
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like The ability to attend job related conferences and seminars.
Diversity Program
Cross-Functional Training Encouraged
Promote from Within
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