Customer Success Operations Intern
The world loves Postgres. If you work with developers or data scientists or anyone wrangling data, you’ll probably see a sticker with the tusks and trunk of the Postgres elephant on the lid of a nearby laptop. EDB has a lot to do with that.
We’ve been major contributors to Postgres since the beginning, and we are proud to call thousands of boundary pushing customers our partners. Proud though we are, we are not resting on our laurels. There’s plenty of work to do. The good news is that everything we do will impact Postgres, which is to say that it will impact the world. No pressure.
Customer Success Operations Intern
As a Customer Success Intern, you will participate in an immersive 12-week program that represents a win-win for both the organization and you. By that, we mean this: You’ll contribute to key organizational projects, and we’ll ensure that your experience includes robust opportunities to develop your core technical and broader professional skills.
EDB Customer Success focuses on helping customers achieve sustainable value from our solutions. As a Customer Success Intern, you’ll be at the forefront of our customer-centric strategy and will work with team members across EDB on projects that support our efforts to drive adoption, growth and retention.
This paid program runs May 22 - August 11 2023 and will be a launching pad for you as you start your career and build your foundational technical skills. Most importantly, we want our internship program to be inclusive. This means we are considering people from all backgrounds and experiences. Read more below.
Responsibilities
- Work with CS management and team members to develop and populate customer information repository.
- Work with IT and Operations staff to configure the system that will store the information (most likely Salesforce.com)
- Facilitate data requirements and data collection strategies. Work with CSMs, RMs and other customer facing staff to collect and validate the information and populate the customer information repository.
- Participate and contribute to team meetings.
- Participate and contribute to other projects, such as updating the Customer Success corporate wiki pages in Confluence.
Requirements
- Pursuing Bachelor degree in Business or Computer related field or MBA (latest graduation date by May 2024)
- Competency with Google Suite and MS Office (spreadsheets, presentations, documents)
- Excellent verbal and written communications skills
- Ability to work independently and within a team
- Strong organizational skills
Plusses
- Prior experience interviewing customers
- Prior experience with Salesforce.com and/or Confluence
More details - please read! How do EDB Internships work?
- Location: You can be located anywhere in the U.S. Preferably on the east coast
- Eligibility: The Summer Intern position is available to both traditional and non-traditional candidates. All are encouraged to apply.
- We define traditional candidates as undergraduate rising seniors working toward a Bachelor’s degree.
- Non-traditional candidates typically focus on other study areas and/or have completed related bootcamps, training programs, or self-taught courses.
- Dates: May 22 - August 11 2023
- Compensation: $25/hour
- Sorry, but work Visa sponsorship is not available for this role.
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EDB does not seek or accept unsolicited resumes or CVs from recruitment agencies. EDB and its affiliates are not responsible for, and will not pay, any fees, commissions, or any other similar payment related to unsolicited resumes or CVs except as required in a written signed contract between EDB and the recruitment agency or party requesting payment of a fee.
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