Customer Programs Co-op: Spring 2022
Now, more than ever, the Toast team is committed to our customers. We’re taking steps to help restaurants navigate these unprecedented times with technology, resources, and community. Our focus is on building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. And because our technology is purpose-built for restaurants, by restaurant people, restaurants can trust that we’ll deliver on their needs for today while investing in experiences that will power their restaurant of the future.
About this roll* (Responsibilities)
In this role, you’ll learn about our customer success teams and how enablement sets them up for success. You will assist with a wide array of enablement tasks aimed towards measuring our impact on the customer success teams. You’ll work with cross-functional teams within the company and gain experience with cutting-edge learning design, analytics, and project management tools.
Specifically in this role, you’ll:
- Analyze and create reports on enablement outputs, project summaries, completion/performance, evaluation metrics, and overall success of the team’s work.
- Assist in the design of enablement projects from needs analysis to solution design to post-rollout debriefs.
- Write knowledge base articles that provide on-the-job resources for our teams.
- Participate cross-functionally with key stakeholders to better understand knowledge gaps and upcoming changes.
- Complete assigned tickets autonomously through our project management tool.
- Manage and execute on deadlines for multiple deliverables. Remain flexible as priorities shift and communicate status updates and blockers as needed.
Do you have the right ingredients*? (Requirements)
- Strong analytical and communication skills, with the ability to convert complex data into a simple story.
- Demonstrated prioritization based on high need and high demand.
- Self-motivated with a problem-solving mindset.
- Desire to connect with, collaborate, and learn from others.
- Highly organized and detail-oriented.
- Experience in a training environment is a plus.
- Availability to work full time for the duration of the experience (January-May/June).
*Bread puns encouraged but not required
We are Toasters
Diversity, Equity, and Inclusion is Baked into our Recipe for Success.
At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.
The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.
Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.
Bready* to make a change? Apply today!
As part of our commitment to the health and safety of our employees and their families, all individuals entering our US workspaces are required to provide proof of full vaccination against COVID-19 unless they have an approved medical or religious accommodation.
