Description

Incident Management

Location : Remote

Job responsibilities : • To accountable for the deployment of the Incident Management process and associated methods and techniques • To Drive the efficiency and effectiveness of the Incident management process • Manage lifecycle of all Major Incidents • Produce KPI's and Reports • Monitor the effectiveness of Incident management and make recommendations for improvement • Make temporary solutions (workarounds) available to incident management • To maintain an awareness of technology advancements and IT best practice, e.g. ITIL • Responsible for assessment and negotiation of priority for major incidents impacting business with support teams and senior IT/Business Leadership • Accountable for facilitating (hosting, pulling in required participants, and driving conversation) of major incident recovery bridge • Accountable for communicating major incident details to all levels or the organization within defined MIM time frames • Accountable for delivering process changes and training the MIM execution team in coordination with global process changes • Responsible for compiling incident analysis reports in support of proactive and retrospective incident analysis • Responsible for proactive analysis of Incident records for stability improvement opportunities • Consulted for major incident debriefs with recovery teams and IT leadership • Consulted for providing process improvement feedback to the Major Incident and Problem Management process • Consulted for contributing to overall Global Incident Management process improvements

Essential Must have skills :-

Experience with LS business/Pharma Companies.

Experience dealing Incident Management calls & process for Research, Sales & Manufacturing applications for Pharma companies.

To be able to drive discussions with Customer leadership teams independently.

To posses enough technical experience to be able to analyze a Major Incident and engage the right technical teams for resolution.

Work Authorization: • Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship (H-1B, L-1B, L-1A, etc.)

Salary and Other Compensation:

• Applications will be accepted until 5/11/2024. The annual salary for this position is 98,000 to 119,000 depending on experience and other qualifications of the successful candidate.
• This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits : Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: • Medical/Dental/Vision/Life Insurance • Paid holidays plus Paid Time Off • 401(k) plan and contributions • Long-term/Short-term Disability • Paid Parental Leave • Employee Stock Purchase Plan

Disclaimer: The benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Why Cognizant ? • Collaborate with a community of experts to enhance and expand your skills • Join a team where global culture embraces diversity of thought and background. • Find balance with our hybrid model that prioritizes your health, safety and well-being. • Opportunity to work for leading global companies while advancing your career.

Qualifications

Technical Skills

SNo

Primary Skill

Proficiency Level *

Rqrd./Dsrd.

1

IT Service Management

PL1

Required

* Proficiency Legends

Proficiency Level

Generic Reference

PL1

The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels.

PL2

The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects.

PL3

The associate has comprehensive, in-depth and specialized knowledge of the skill. She / he has extensively demonstrated successful application of the skill in engagements or projects.

PL4

The associate can function as a subject matter expert for this skill. The associate is capable of analyzing, evaluating and synthesizing solutions using the skill.