Manager, People Operations at Hopper

| Greater Boston Area
Sorry, this job was removed at 12:59 p.m. (EST) on Wednesday, August 18, 2021
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Minimum qualifications & skills
• An undergraduate degree or equivalent
• 5+ years of experience working in People functions, including experience working in People Operations 
• Comfortable as a “hands-on” manager and willing to roll up your sleeves to get things done
• Demonstrable experience leading the improvement & automation of manual people processes
• Strong functional expertise in People Operations; knowledgeable on employment law matters and compliance management
• Exceptional communication & collaboration skills, particularly with people who have different skill sets
• A data driven decision-maker with the ability to advocate for investments in people operations strategies from an ROI perspective
• Ability to adjust rapidly to changing demands and priorities
• A highly curious individual with a growth mindset

Preferred qualifications & skills
• Human Resources certifications / Master’s degree
• Consulting experience is a plus
• Technology industry experience is an asset

About the job
While your day to day role will range from ensuring a great onboarding experience, understanding our existing employees, maintaining our people related information to managing our benefits, you will also work with your team alongside finance, payroll & IT operations to design and implement ways of automating and optimizing people related processes. You will also lead on enhancing benefits in our existing markets as well as developing benefits for future markets, and lead on compensation benchmarking. You will be an analytical person who will work with people analytics to analyse multiple people related metrics and propose programmes & changes to improve them. You will be comfortable working in a business which is growing rapidly and excited by the opportunity to develop and improve our People Operations capabilities.


  • Build a world class remote onboarding experience that helps new employees hit the ground running
  • Leverage technical skills to propose process improvements, expand reporting capabilities and automate tasks through technology as Hopper scales in size and complexity;
  • Lead on maintaining and improving our benefits package across multiple markets to ensure competitiveness
  • Manage benefit vendors including integrations and Open Enrollment activities
  • Develop and manage compensation benchmarking
  • Ensure adherence to required learning & development programmes 
  • Propose and manage HR tech changes and oversee implementation
  • Build and maintain relationships with finance, payroll and IT operations to ensure solutions are developed cross functionally
  • Support reorganizations and other complex projects involving employee movement as required
  • Lead, manage & coach a People Operations team, currently of 2


  • Well-funded and proven startup with large ambitions, competitive salary and stock options
  • Unlimited PTO
  • WeWork All Access Pass OR Work-from-home stipend
  • Entrepreneurial culture where pushing limits and taking risks is everyday business
  • Open communication with management and company leadership
  • Small, dynamic teams = massive impact
  • 100% employer paid medical, dental, vision, disability and life insurance plans
  • Access to a 401k 

Base pay range
$50k - $70k USD

Your actual pay will be based on your skills and experience

More about Hopper
Today, Hopper is best known as a travel app. We're going to do about $1B in sales this year and weathered the COVID storm better than anyone expected. We just raised $170M from Goldman Sachs and Capital One, and inked a deal to be the exclusive travel provider for Capital One Travel.

We owe our success, in large part, to a proprietary suite of data-driven and risk-based financial services that we have developed that complement a customer's trip-purchasing experience. One example is Price Freeze, where our customers are able to purchase a financial option in the app to lock in any price that they see, on any item, for as short as 1 hour or as long as 21 days with Hopper taking the risk on the other side of the trade.

Now we're laying the groundwork for continued expansion in 2021 by adding great people to our team who can help us compete with the travel giants.


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