Conversation is key to everything we do at Interactions.

We were founded on the belief that every conversation is an opportunity, whether it’s to build trust, provide assistance, get advice, share information or find out something new. It’s important to get it right — every time.

At Interactions, we help leading brands have millions of productive conversations with their busy customers every day, no matter if they’re talking, tapping, typing or swiping. And along the way, we’re creating happier, more loyal customers and saving businesses millions of dollars.

We’ve been expanding what’s possible in customer sales, service and support since 2004. With our Adaptive Understanding™ technology, we were the first to commercialize truly omni-channel Intelligent Virtual Assistants that combine artificial intelligence and human understanding. The result? Conversational, engaging interactions across channels. Vastly improved self-service. Customers and businesses getting more done in less time.

And amazing conversations.

Founded in 2004, Interactions is headquartered in Franklin, Massachusetts with additional offices in Indiana, New Jersey, New York and Texas. For more information, visit www.interactions.com.

Interactions is looking for a Chief People Officer, reporting directory to the CEO, who will be responsible for developing and executing our People Strategy, in alignment with our overall strategic direction, business objectives and growth plans.

The Chief People Officer will have a strong focus on helping to scale our business: designing the right organizational structure, identifying talent gaps, and executing on thoughtful performance management, compensation and incentive systems.  He or she will build a robust talent management strategy, including aggressive recruiting, employee engagement, career development, retention, and succession planning.

The ideal CPO candidate is progressive and innovative, has a strategic and tactical mindset that will support our rapid growth plans, and is a strategic advisor and influencer to the CEO and Executive Leadership team in the areas of change management, organizational effectiveness, training and development and compensation philosophy. 

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Essential Job Functions:

• Responsible for all aspects of human resources including workforce strategy, organizational design, hiring, education/training, development, compensation, benefits, and employee relations.
• A strategic partner with all members of the executive management team, providing insightful, innovative thinking and problem solving on critical HR issues.
• Strong focus on redefining the company’s people strategy, organizational design, and systems and processes to enable continued rapid growth and increased scalability
• Develop HR plans that establish new ways of optimizing work and performance across remote offices and a diverse employee base. 
• Optimize the HR function and team, modernize and leverage HR technologies to refine and measure key processes and activities aligned toward achieving strategic objectives.
• Communicate, implement and maintain an appropriate compensation and total rewards philosophy and strategy, to include sales commission and incentive plans.
• Promote Interactions culture and shared Mission, Vision, Values across employees, customers and the community
• Develop and deliver talent management programs that support the organization's overall strategic plan with a focus on Diversity & Inclusion as a competitive business advantage.
• Remain current on laws, regulations, and plan design trends, ensuring that the organization's policies and programs conform to laws and are competitive.

Preparation, Knowledge, Skills and Abilities:

Required:

• High level of business acumen and ability to understand and apply information to contribute to the organization’s strategic plan.
• Advanced knowledge of all facets of HR, including change management and organizational design.
• Previous experience, preferably in a Technology environment, as a strong collaborator with the executive management team, Board of Directors and employees with regular communication on our People strategy and progress.
• Results-driven, agile, HR change agent with the commitment and confidence to assume a leadership role in an evolving environment.
• Broad and deep experience in creating and executing a clear talent development strategy, increasing attractiveness as an employer, hiring and retaining top talent.
• A minimum of 15 years HR Experience, with at least 5 years of executive HR experience
• Bachelor’s degree required. Advanced degree or MBA preferred.

Ability to demonstrate Interactions Values of:

• Being passionate about customer service
• Obsessing with our customer’s success
• Respecting each other
• Creating opportunity
• Embracing disruption
• Doing what we say we will do