Global Account Manager

| Boston, MA, USA | Remote | Hybrid
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Biotechnology is rewriting life as we know it, from the medicines we take, to the crops we grow, the materials we wear, and the household goods that we rely on every day. But moving at the new speed of science requires better technology.
Benchling’s mission is to unlock the power of biotechnology. The world’s most innovative biotech companies use Benchling’s R&D Cloud to power the development of breakthrough products and accelerate time to milestone and market. 
Come help us bring modern software to modern science.

ROLE OVERVIEW

Achieving sales, account growth and client success objectives within the top 15 Bio-Pharma accounts. This includes identifying and qualifying opportunities, and efficiently leveraging resources in order to bring opportunities to successful conclusion. Responsible for maintaining a high level of customer satisfaction - consistent with Benchling leadership principles! You will be responsible for covering the established accounts global presence although we are looking for this person to reside within the East Coast, close to headquarter locations.

RESPONSIBILITIES

  • Manage the global partnership between Benchling and 1-2 global accounts with the goal of remaining a trusted partner and advisor for the long term
  • Hold accountability for developing and implementing account vision, strategy and execution
  • Ensure that all resources serving the account have clarity on the long term account plan objectives and implement  rigorous internal governance to drive innovation, collaboration and enable execution excellence
  • Identify and foster relationships that provide direct access to executive level decision makers and key stakeholders across the business, IT and procurement teams
  • Navigate complex sales cycles, communicate contextual value propositions, negotiate key contracts and annual renewals
  • Maintaining and updating account and opportunity data within company systems as directed, including Salesforce.com.
  • Representing Benchling in a manner consistent with company business principles and ethics.

QUALIFICATIONS

You are drawn to our mission and you want to help Benchling win new business. You are committed to working in a collaborative environment, working together as a team. You have a love for working in a fast-paced environment and taking the initiative to get stuff done and try new things. You are passionate about powering new possibilities in biotech faster. 

  • Bachelor's degree required
  • 15+ years of combined experience across sales, account management and consulting services
  • 3+ years selling enterprise software or data management applications, preferably Saas 
  • Deep understanding of the biopharma industry and experience with digital transformation
  • Passion and enthusiasm for solving customer challenges
  • Proven track record of cultivating C-suite relationships, ability to gain executive credibility, understand organizational political dynamics and competitive awareness
  • Strong negotiation skills and demonstrated ability to execute and close multi-million dollar contracts
  • Ability to drive strong communication and collaboration across multiple internal and external teams in a complex, global environment
  • Ability to communicate high value business propositions to C-level executives
  • Ability to travel internationally. 

SALARY RANGE

Benchling takes a market-based approach to pay.  The candidate's starting pay will be determined based on job-related skills, experience, qualifications, interview performance, and work location. For this role the base salary is $175,000. However, because this role is eligible to participate in Benchling's commission plan, it is common for employees in this role to receive total on-target earnings of $390,000.

Total Compensation includes the following:

  • Competitive salary and equity
  • 100% premiums covered for health, dental, and vision for employees
  • Fertility healthcare and family-forming benefits
  • Four months of fully paid parental leave
  • 401(k) + Employer Match
  • Commuter benefits
  • Home office stipend
  • Mental health benefits + Wellness stipend
  • Learning and development stipend
  • Generous and flexible vacation
  • Company-wide Summer & Winter holiday shutdown
  • Sabbaticals for 5-year and 10-year anniversaries

#LI-Hybrid #LI-Remote

#BI-Hybrid #BI-Remote

#LI-EB1

Benchling welcomes everyone. We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences. 
We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.

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Location

Boston, MA

An Insider's view of Benchling

How would you describe the company’s work-life balance?

It's great! As someone who enjoys pursuing hobbies outside of work, I value having a healthy work-life balance. I've rarely, if ever, felt the need to work at night or on the weekend. And the company's vacation policy is incredibly flexible; my manager insists that people on the team take care of themselves and take regular vacations.

Steven

Software Engineer

How do you collaborate with other teams in the company?

As a recruiter, I've found it really easy to collaborate with my hiring partners. I strategize the hiring needs in weekly meetings, candidate huddles, and via collaborative software. I collaborate with different teams to guide blog post topics, plan our first remote internship program, and use recruiting data to improve on our interview process.

Chanel

University Recruiter

How does the company support your career growth?

I personally feel that I’ve been able to really accelerate my learnings and professional growth by being provided opportunities I believe I wouldn’t have been able to gain at any other company. Benchling has done an extraordinary job at assessing my current skills and fitting me into a role that I was well suited for, personally and professionally.

Madeleine

Implementation Consultant

How do you make yourself accessible to the rest of the team?

We have a truly open-door environment from the leadership level down. We take every opportunity to engage everyone and keep an open dialogue about what our employees need to stay healthy and happy. Our managers take a great deal of care in creating a safe space for employees to talk openly about how they're doing and what they may need help with.

Rene

Vice President, Customer Experience

What’s the vibe like in the office?

The mission driven culture defines our day to day in the "office" (or Zoom meetings/Slack messaging). I've never worked at a company where there's such a permeating sense of optimism. People are generous with their time and knowledge, but still remain humble. Also, Aloha Fridays keep our vibes in check.

Alexandra

Implementation Manager

What are Benchling Perks + Benefits

Culture
Volunteer in local community
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
Company equity
Charitable contribution matching
Child Care & Parental Leave
Generous parental leave
Return-to-work program post parental leave
Vacation + Time Off
Unlimited vacation policy
Sabbatical
Paid holidays
Paid sick days

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