Forward Deployed Engineer

| Remote
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Sitting in between Pre-Sales, Post-Sales, and Engineering, the Forward Deployment Engineering team addresses the need for a fast action, technical role, who can enter into any stage of the customer lifecycle - aiding in various, value multiplying efforts. Answering questions from “How does this work?” to “Why doesn’t this work?” to “Can you make this work?” covering the three distinct areas of our workflow. Split across various work types, this role requires the ability to spin up quickly on the technical implementation and customer context, while retaining an advanced knowledge of product features to measure problems or requests against. 

The FDE team is passionate about serving others and enabling them through our technical capabilities seasoned with customer centricity. We are brought into a wide spectrum of conversations and work from customer support, pre-sales and post sales enablement, and R&D feature roadmap. Given our skill set and location amongst the teams, we are able to quickly build tools to meet needs for clients both internal and external. We see your time (both in and outside of work) as valuable and not something to be wasted. In that we plan our efforts as efficiently as possible while maintaining speed.

We are looking for someone who is always excited about solving complex problems from our clients and being the support of our support pipeline

Let’s talk about responsibilities

  • Develop and maintain a deep understanding of both the Jellyfish Platform and our customers' specific needs through the engineering lens in order to build successful customizations, configurations, and integrations.

  • Resolve issues by researching and developing solutions, not just answers, working with any of our Core Engineering teams when necessary.

  • Manage a queue of Development, Implementation, and Support related requests, working with your team members to prioritize incoming tasks.

  • Work on Internal Research and Development projects to uplift the team and the whole organization (pre and post sales) (i.e. coming up with more scalable processes, building tooling enhancements, developing new custom reporting, feature work, etc.)

  • Collaborate with R&D to manage product support and implementation.

Let’s talk about what you need to excel:

  • Enjoy the challenge of developing quality code in a fast paced environment. 

  • Experience in Python

  • Detail-oriented and a creative problem solver.

  • History of working in Atlassian and Git environments; knowledgeable of the tools and workflows. 

  • Proven ability to juggle multiple priorities at once.

  • People person. Able to maintain a calm demeanor in high pressure situations.

  • Resourceful and self-driven. Hungry to learn.

  • Helpful & supportive; able to dive in and help colleagues and clients solve problems

  • Thoughtful verbal and written communications; able to be a detective as much as you’re able to lead a horse to water.

  • Team-oriented and collaborative.

  • Technically minded with an aptitude for analyzing data.

  • Passionate about solving problems for others.

  • Sees client support as a gift not a burden.

Bonus Points:

  • Familiarity with REST APIs, AWS, and a willingness to learn more. 

  • Experience with AWS S3, React, Pandas, Django

  • Has dealt with full product lifecycle: design, implementation, and support

  • Worked cross functionally with teams throughout an organization.

A list of job experiences and qualification requirements is great, but humility, a performance-driven attitude, and a team-player approach are most important to us. We love to have fun and win in the process. We only hire people who have a passion for building great companies in an environment where a sense of humor is a must

Let’s talk about us!

This is all about you, but you want to know a little about us. Jellyfish was started in 2017 as a team of three with one big idea: engineering is the core of modern business, so let’s create and manage it that way! With the help of our customers, we have built the first Engineering Management Platform, providing visibility into engineering organizations, their work, and how they operate. We enable leaders to align engineering decisions with business initiatives and deliver the right software efficiently and on time.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • jQueryLibraries
    • PandasLibraries
    • ReactLibraries
    • AngularFrameworks
    • DjangoFrameworks
    • DockerFrameworks
    • GraphQLFrameworks
    • JupyterFrameworks
    • React NativeFrameworks
    • SparkFrameworks
    • TensorFlowFrameworks
    • TerraformFrameworks
    • Vue.jsFrameworks
    • Google AnalyticsAnalytics
    • TableauAnalytics
    • FigmaDesign
    • Google DriveManagement
    • Google DocsManagement
    • Google SlidesManagement
    • JIRAManagement
    • DocuSignCRM
    • DriftCRM
    • SalesforceCRM


Our company is in a new beautiful office space overlooking Post Office Square and downtown Boston. We are surrounded by many cafes, restaurants, and shops. Plus, the office is easy to get to with multiple train stops close by and parking underground.

An Insider's view of Jellyfish

What's the biggest problem your team is solving?

Helping engineering leaders improve team outcomes. We think engineering leaders should be data driven when it comes to identifying poor processes, developing a culture of improvement and delivering high quality software. An interesting problem to be working on that can influence teams across many industries and I get to do it with a driven team.

Daniel Boaitey

Software Engineer

How has your career grown since starting at the company?

At Jellyfish, I've gotten to solve technical and operational problems that have grown my career. I started as the first Implementation Engineer and worked with folks across the org to define the implementation function and incorporate it into existing processes. Now, as manager of Onboarding & Implementation, I get to work with a fantastic team.

Sydney Bufkin

Manager, Onboarding & Implementation

What is your vision for the company?

Beyond just creating an exceptional product, my goal is for Jellyfish employees to build on their knowledge and experiences here to found their own companies. I believe in fostering a culture of entrepreneurship and a legacy of “paying it forward.” I hope 15 years from now Jellyfish employees are founders, investors, non-profit CEOs, and more.

Andrew Lau

CEO & Co-Founder

How do you empower your team to be more creative?

As a manager, I empower my team to unleash creativity. By fostering a nurturing environment, embracing diverse work styles, and encouraging change, we generate innovative solutions. Together, we inspire others, push boundaries, and drive the future.

Jevin Koleth

Manager, Customer Success

What are Jellyfish Perks + Benefits

Jellyfish Benefits Overview

Flexible Time Off
Health Benefits
Outings & Events
Retirement Savings Plan
Parental Leave
Commuter Benefits

Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Remote work program
Documented equal pay policy
Highly diverse management team
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Mental health benefits
Financial & Retirement
Company equity
Performance bonus
Child Care & Parental Leave
Generous parental leave
Vacation + Time Off
Generous PTO
Paid holidays
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Fitness stipend
Professional Development
Lunch and learns
Promote from within

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