The Opportunity

As an Strategic Relationship Manager you will work in a fast paced environment, ensuring that MassMutual's relationship with other companies is operating efficiently and effectively. 

The Team

Our team works to support large scale relationship management of existing and future Third Party Administrators and other companies that MassMutual does business with.  We are accountable for  service and administration of several operational support functions. We ensure overall effectiveness of the relationship(s) ensuring the desired outcomes are achieved. We're committed to providing a consistent client experience across relationships and are  focused on creating efficiency and simplicity in the design and  delivery of  the operational models  that support MassMutual and it's end customers. Culturally, we look for individuals with a strong inclination for collaboration and learning from a variety of backgrounds that challenge each other openly, regardless of level or role on the team. We embrace diversity in all of its forms, require respect and look to have fun.

The Impact:

As a Strategic Relationship Manager, you will be responsible for governance, strategy, relationship and performance management, contract management and risk management for your clients. As such, your responsibilities will include, but not be limited to the following:

• Oversight and continued refinement of a comprehensive governance framework to promote the discipline of Supplier Management by defining and communicating policy, standards and best practices
• Effectuating a cadence of business reviews with a focus on mutual candor driven by performance scorecards aligned to business goals
• Working closely with internal stakeholders to define the business case for successful negotiations and outcomes, assist in the definition and implementation of Service Level Agreements, Service Level Objectives, and overall governance processes
• Working in partnership with internal business partners as needed in identifying and mitigating business risks
• Enhance relationship and performance management of strategic partners
• Foster internal relationships with key business stakeholders
• Define, measure, and improve Key Performance Indicators, Metrics, and Service Level Agreements in a standardized scorecard
• Assist in contract management by working closely with Procurement, Legal and Supplier Relationship Managers in defining the Business Case, SLAs, KPIs and ongoing governance
• Flexibility and willingness to adapt to changing dynamics within an evolutionary process and team; it should be expected that a degree of ambiguity is a part of the job, embrace it and work with us to better shape standard practices that will deliver consistency in oversight and management practices

The Minimum Qualifications

• Bachelor's Degree or equivalent work experience
• 7+ years of experience in a large corporate environment
• 7+ years of experience in an account management, relationships management, or people management position
• 7+ years of experience with Business Case development, Planning and Analysis for Cost Transparency, and Vendor Cost Optimization
• Demonstrated ability to understand and manage technical requirements and processes
• Strong individual leader with ability to build and inspire teams and develop relationships with multiple stakeholder groups to drive adoption and deliver expected benefits
• Exceptional verbal and written communication skills
• Exceptional relationship building, negotiation and influencing skills
• Demonstrated financial acumen
• Experience with facilitating the review and sign-off of various contractual agreements/arrangements
• Experience managing compliance and regulatory matters
• Experience with enterprise continuity planning

The Ideal Qualifications

• Master's Degree
• 10+ years of experience in Financial Services
• 10+ years of experience with Business Case development, Planning and Analysis for Cost Transparency, and Vendor Cost Optimization
• Demonstrated Program Management experience and deliver complex projects using effective planning, pragmatic approaches, and collaboration, despite obstacles and ambiguity
• Experience working with Reinsurance agreements/arrangements

What to Expect as Part of MassMutual and the Team

• Regular meetings with the Annuity & Long-Term Care Operations team
• Focused one-on-one meetings with your manager
• Access to mentorship opportunities
• Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran and disability-focused Business Resource Groups
• Access to learning content on Degreed and other informational platforms
• Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits

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About MassMutual

We've been around since 1851. During our history, we've helped millions of people find financial freedom, offer financial protection, and plan for the future.

Today, we continue to develop meaningful relationships with our customers by building their trust, being knowledge problem solvers and always prioritizing their needs. MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It's more than our company structure – it's our way of life.  

MassMutual was recognized as an Ethisphere 2019 World's Most Ethical Company, a Top Place to Work in 2019 according to The Boston Globe and named among America's Best Employers for Diversity according to Forbes 2020. MassMutual ranks No. 84 on the Fortune 500 list of largest companies. 

MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.

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