Inforce Business Acceptance Consultant
Why we need you.
We?re growing and our clients deserve the best. As a Business Acceptance Consultant, you will conduct back-office review and firm-acceptance of Inforce Advisory business submissions related to our Wealth Management Advisory business. Additionally, it is expected that you will assist when needed with Brokerage, Transfer of Assets and Money Movement items for Business Acceptance, Suitability and Best Interest requirements. In this role, as well as all roles within MassMutual, you will demonstrate accountability, agility, a dedication to be inclusive, a strong business acumen, and will show courage, even in the most difficult situations. We also highly value strong communication skills, a passion for learning, leadership traits, resilience and self-awareness.
Daily and monthly responsibilities - What your days and weeks will include.
- Conduct back-office review and firm-acceptance of Inforce Advisory business submissions related to our Wealth Management Advisory accounts.
- Review trading activity of registered representatives through supervisory control procedures and application of firm policies and procedures and will require the associate to eventually become a subject matter expert for all previously referenced lines of Inforce Business, including a solid understanding of our platforms and systems.
- Determine root cause of issues, provide solutions, and resolve matters independently without management supervision at times.
- Implementation and management of operational and supervisory procedures for the firm.
- Ability to effectively communicate with registered representatives, agency personnel, and internal business partners such as Compliance, Field Inspection, and Regional Supervisory Directors. Specialized regulatory review of securities such as Options trading and Municipal Securities may be required. Involved daily in complex problem resolution requiring higher level critical thinking.
- Consult with registered representatives, Agency Supervisory Officers and Regional Supervisory Directors, providing guidance on suitability concerns and guidelines.
- Consistently identify and report to management on trending and risk mitigation measures.
- Handles the suitability and completeness review for Advisory account maintenance transactions such as account goal modifications and re-registrations.
- Back up as needed for new business to assist with the suitability acceptance of new accounts.? ?
- Back up as needed for Cashiering and TOA to assist with the suitability review of money movement transactions in the managed account space.
- Monitors and acts on work received through assigned queues.?
- Manage NIGO communications to field advisors and resolution of business not in good order.
- Assists fellow internal and external partners with escalated issues and problem solving. ?
- Remains current with industry trends and changes and shares knowledge with team members.?
- Review and quality check the work of others in the unit.?
- Additionally, it is expected that you will assist when needed with Brokerage, Transfer of Assets and Money Movement items for Business Acceptance, Suitability and Best Interest requirements.
Required skills and qualifications - The qualifications that are needed for this role:
- FINRA Series 7 required at time of application
- Series 24 (required within 90 days of hire)
- 3+ years? related Broker dealer experience
- Strong Microsoft office skills including Outlook, Excel, PowerPoint and Word.
- Superior customer service skills.
- Excellent interpersonal skills; team player, self-motivated; patient demeanor; approachable style
- High aptitude for effective problem resolution.
- Strong organizational and time management skills are essential.
Preferred qualifications - Additional skills that make you a great fit:
- FINRA Series 24
- 5+ years of broker dealer or compliance experience.
- Bachelor?s degree with a concentration in business or finance.
- System knowledge: Envestnet/MAS, BPM, Wealthscape, FBSI.
- High degree of ownership and sense of urgency.
- Passion for embracing business process improvement opportunities.
- High aptitude for effective problem resolution.
- Must be able to think independently and tactfully challenge the opinions of others.