CrunchTime! Information Systems (www.crunchtime.com) is experiencing record growth and is looking for high-energy professionals who can enhance our organization and contribute to the evolution of our suite of world-class enterprise management products. If you possess the skills and the desire to be part of a team dedicated to industry leadership, we’d like to hear from you. We are looking for a Billing Specialist to join our team. The ideal candidate will be a highly organized, detailed, motivated, and ambitious individual who is looking for an opportunity to join a rapidly expanding software company that is dedicated to being an industry leader.  The Billing Specialist will be responsible for all billing functions and will report directly to the Sr. Director of Finance. 

*This position offers 100% remote flexibility. 

Responsibilities: 

• Manage customer accounts, send invoices, collect payments, and update accounts to reflect changes 
• Cross departmental collaboration to determine customer software usage and billing amounts 
• Work with customers to set up payment plans and ensure bills are paid in a timely manner 
• Handle Account Receivables management and the process of reaching out to customers for collections 
• Answer customer inquiries about billings and resolve any errors 
• Handle billing complaints and discrepancies, issue credit memos when necessary 
• Maintain new and existing customer contracts and record keeping 
• Escalate customer issues to the Sr. Director of Finance 

Requirements: 

• Bachelor’s degree preferred 
• 2-4 years of experience in billing is required 
• Knowledge of billing specialist responsibilities, billing systems and procedures 
• Expert level in MS Office 
• NetSuite experience is preferred 
• Ability to deal with customers directly  
• Excellent time management skills and ability to multi-task and prioritize work 
• Attention to detail and problem-solving skills 
• Excellent written and verbal communication skills 
• Strong organizational and planning skills in a fast-paced environment 
• Willingness to work hard, take direction, and anticipate problems and their solutions without explicit guidance 
• A creative mind with an ability to suggest improvements 

 
Enjoy Excellent Benefits:  

CrunchTime team members enjoy a competitive salary and access to a progressive benefits program which includes the following:  

• Health and dental insurance and vision plan  
• Disability, life and AD&D insurance 
• Flexible spending accounts for dependent and medical care 
• Generous paid time off plan 
• 401K plan with employer match 
• Employee Assistance Program (EAP) 
• Educational assistance for approved courses 
• Commuter benefits  
• Wednesday lunch spread catered from Boston's top restaurants 
• Bagel Tuesday's provided from Bruegger's  
• Thirsty Thursday's featuring the best local craft brews and ales 
• Stocked coffee from Starbucks, Caribou, Dunkin' Donuts, plus Bevi sparkling water  
• Generous employee referral bonus 
• Standing desk option