Toast
We power successful restaurants.
Boston, MA
Remote

Billing Collections Representative

Sorry, this job was removed at 7:10 a.m. (EST) on Friday, October 22, 2021
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Now, more than ever, the Toast team is committed to our customers. We’re taking steps to help restaurants navigate these unprecedented times with technology, resources, and community. Our focus is on building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. And because our technology is purpose-built for restaurants, by restaurant people, restaurants can trust that we’ll deliver on their needs for today while investing in experiences that will power their restaurant of the future. 

The Billing Collections Specialist role will report to the Billing Collections Team Lead and is responsible for the daily billing collections operations. This is a challenging role that requires problem-solving and the ability to record complex billing transactions. This role will involve significant interaction with customers as well as internal partners including; Sales, Business Operations, Business Systems, etc.

About this roll*

  • Ensure collection of invoice totals from Toast’s customers
  • Provide weekly reporting related to past due accounts and give recommendations for resolution
  • Work collaboratively with internal teams to ensure customers and their internal contacts are aware of outstanding balances
  • Perform proactive reach-out to customers
  • Post customer payments, refunds, and deposits by recording ACH and credit card transactions
  • Review and follow up on customer outstanding balances
  • Respond to customer account inquiries and follow through to resolution
  • Ensure timely responses to all collections inquiries
  • Collaborate with other teams to identify and implement efficiencies in the collections process

Do you have the right ingredients*

  • General knowledge of billing and collections processes
  • Attentive to detail and goal-oriented
  • High comfort level with initiating engagements with customers over the phone
  • Strong communicator with an ability to maintain customer satisfaction
  • High degree of accuracy in a fast-paced environment
  • Ability to empathize when faced with situational challenges
  • Bachelor’s degree in accounting, finance, or applicable prior work experience

Bonus Skills:

  • Experience working in NetSuite, SalesForce, or other similar SaaS-based ERP and CRM systems
  • Customer Service experience is a plus!


#LI-REMOTE

#LI-RL1

As part of our commitment to the health and safety of our employees and their families, all individuals entering our US workspaces are required to provide proof of full vaccination against COVID-19 unless they have an approved medical or religious accommodation.

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What are Toast Perks + Benefits

Toast Benefits Overview

Toast strives to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total reward package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet our employees’ changing needs.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity employee resource groups
We have 14 employee resource groups, known as Toast Communities, dedicated to empowering employees.
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited vacation policy
Paid volunteer time
Sabbatical
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Recreational clubs
Fitness stipend
Home-office stipend for remote employees
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours
Online course subscriptions available
Customized development tracks

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