Billing Analyst
Meet CarGurus—the #1 visited online car shopping website in the US. At CarGurus, we’re building the world’s most trusted and transparent automotive marketplace where it’s easy to find great deals from top-rated dealers.
Founded in 2006 by Langley Steinert (co-founder of TripAdvisor), CarGurus is a technology company with a passion for data and its power to simplify every aspect of the car shopping experience. Using proprietary technology, search algorithms and innovative data analytics, we provide unbiased validation on pricing, dealer reputation and vehicle history.
We are looking to add a Billing Analyst to our Finance Team. The position will be critical to our customer’s experience. Our Billing Analyst will have experience with billing (accounts receivable), customer service and subscription services.
On a daily basis you will be responsible for invoicing, handling account cancellations and delinquencies, managing customer and Sales requests. The position requires working with Sales and other internal CG teams. We are looking for a team player, with excellent analytical skills, strong communication skills and great customer service.
This job requires someone who is highly detail-oriented and can work in a fast-paced, team oriented environment. The position is very customer service related, you must be comfortable on the phones!
What You'll Do:
- Support customer requests and inquiries (daily phone support)
- Provide support for internal Sales teams
- Maintain accurate and organized customer records
- Perform invoicing and billing adjustments (ie, credits, etc.)
- Ensure timely processing of customer payments
- Ad hoc projects as needed
Who You Are:
- Bachelors, Finance preferred but not required
- Minimum of 1-3 years’ work experience in Billing/Receivables (or Customer Service role)
- Strong knowledge of Excel
- Strong attention to detail
- Knowledge of Zuora or Salesforce (or related CRM) is a plus
- Highly organized and able to deliver work flow on time
CarGurus Culture:
At the core of our company culture is a spirit of innovation, curiosity and collaboration. True to our start-up roots, we’re nimble, flexible and hardworking. We have a great respect for testing and learning and a healthy aversion to scheduling meetings to discuss meetings. Lunch is catered daily. Gym membership is free. Foosball and ping pong are played often. Now a publicly-traded company, we’re as committed as ever to cultivating the culture that got us here.
In addition to the US, CarGurus operates sites in Canada, the UK and Germany with other markets on the horizon. Our offices are located in Cambridge, MA, Detroit, MI and Dublin, Ireland. If you’d like to learn more, please visit our careers page.