Field Implementation Engineer - Boston

| Boston

Toast is a rapidly growing startup that's revolutionizing the way the restaurant industry does business by offering the first android based, all-in-one restaurant management platform. With our POS at the core and the additional functionality of credit card processing, loyalty programs, gift cards, online ordering, inventory management and more, Toast makes it easier for restaurant owners and operators to optimize their business.

Toast is looking for self-motivated individuals who want to be part of a team that is transforming the way restaurants operate. You will be involved in working with Toast’s restaurant customers to set up the Toast system, train restaurant staff, build a relationship with our customers, and ensure they are successful. We are looking for candidates that like mobile technology, have experience in the restaurant industry, can communicate effectively, and are creative problem solvers. As a startup we move fast and have a lot of opportunity for career growth, so if you’re passionate about your work and want to be in a fun and growing industry join us! You will be helping Toast to grow our business across the US and internationally.

Requirements:
  • Excellent communication skills and ability to present in front of customers.
  • 1-3 years of restaurant industry experience highly desired
  • Familiarity with networking concepts and hardware
  • Demonstrates attention to detail and strong organization skills
  • Ability to problem solve / troubleshoot in a timely manner
  • Adaptability,strong work ethic and professionalism during challenging situations.
  • This role will require travel within your local area and could include up to 25% US travel.

Responsibilities:

  • Learn the Toast POS system and become a product expert
  • Install / configure Toast hardware including terminals, handhelds, printers and other peripherals
  • Install networking devices including routers and wireless access points
  • Conduct restaurant operation consultation sessions with owners/chefs to configure the Toast POS appropriately
  • Run training sessions with front of house, back of house and restaurant management
  • Maintain and document implementation plans and network diagrams
  • Test / troubleshoot unknown networking problems
  • Terminate Ethernet cables if needed
  • Ideal candidate will have flexibility with hours and ability to work weekends as needed.

Perks:
Great opportunity to join the next big thing
Competitive salary & benefits
Mentorship from experienced entrepreneurs

Read Full Job Description

Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • jQueryLibraries
    • AngularjsLibraries
    • ES6Libraries

Location

Toast is headquartered in the heart of Fenway. Catch a Sox game, grab a bite, and stroll through one of the trendiest neighborhoods in Boston.
401 Park Dr Suite 801 , Boston, MA 02215

Insider's spotlight

What are some social events your company does?

Toast puts a major focus on culture and centers its events around keeping Toasters engaged and social. In the past 6 months alone, we’ve had a competitive field day, a summer appreciation event (with a bonfire, food, drinks, and music), and a fall cookout where we had a pig roast and potluck. One of our own employees even performed with his band.

Brittany Rothstein

Training Content Specialist

What does your typical day look like?

Most mornings I take a second stab at a problem from the day before. With a good night of sleep I can look at things in a new light. If I’m still blocked, I’ll pair with someone after lunch. I love pairing with my teammates. Each of them offer something different and there are no egos on the table which creates an amazing learning environment.

Lisa Pan

Software Engineer

How has your career grown since starting at the company?

I began as an implementation engineer, moved into instructional design, and now I am in my dream role as a product manager. This is afforded because Toast fosters a culture where experts in their domains are eager to give you a masterclass in what they do – you only need to ask and be willing to learn. This is the best perk when working at Toast.

Sean Park

Product Manager

Perks of working here

401(K)
Beer on Tap
Casual Dress
Commuter Benefits
Company Equity
Company Outings
Conferences & Training
Happy Hours
Health Benefits
Parking
Recreational Clubs
Stocked Kitchen
Unlimited PTO
Volunteering Opportunities
More Jobs at Toast53 open jobs
All
Design + UX
Developer + Engineer
Finance
HR
Internships
Marketing
Operations
Product
Project Mgmt
Sales
Project Mgmt
new
Toast
Operations
new
Toast
Design + UX
new
Toast
Finance
new
Toast
Product
new
Toast
Finance
Toast
Operations
Toast
Internships
Toast
Design + UX
Toast
Project Mgmt
Toast
Developer + Engineer
Toast
Project Mgmt
Toast
Operations
Toast
Operations
Toast
Sales
Toast
Developer + Engineer
Toast
Developer + Engineer
Toast
Developer + Engineer
Toast
Developer + Engineer
Toast
Developer + Engineer
Toast
Developer + Engineer
Toast
Design + UX
Toast
Design + UX
Toast
Finance
Toast
Developer + Engineer
Toast
Finance
Toast
Project Mgmt
Toast
Project Mgmt
Toast
Developer + Engineer
Toast
Developer + Engineer
Toast
Developer + Engineer
Toast
Developer + Engineer
Toast