| Greater Boston Area | Remote
Sorry, this job was removed at 6:20 a.m. (EST) on Tuesday, February 1, 2022
Bullhorn is the leading global software provider for the staffing and recruitment industry. More than 10,000 companies rely on Bullhorn’s cloud-based platform to power their staffing processes from start to finish. Through our incredible products and services, we create raving fan customers, resulting in company growth that consistently offers new opportunities for our talent to advance their careers. 25% of our global workforce gets promoted or moves into a new role every year, expanding their skills and working with new people. Bullhorn is large enough to provide these exciting opportunities but small enough to maintain the energy of a startup, and we’re consistently ranked as a great place to work for our strong culture and rewarding career opportunities.
Our commitment to our employees: Every Bullhorn employee has a sense of belonging, a voice that is heard, and a clear path to success. Bullhorn offers unlimited planned vacation, great opportunities for career development, quarterly paid volunteer days through its philanthropic group Bullhorn Cares, and an open invitation to Bullhorn Allies groups, which celebrate and cultivate diversity and inclusion for all employees.
Our in-office employees enjoy a casual, collaborative environment with weekly catered-in lunch and breakfast, and quarterly social events. While working from the comfort of their own homes, our remote employees are provided a full equipment package with all the tools they need to perform their role. We use Zoom, Slack, and other tools to stay connected while we are remote.
As a Technical Operations Analyst for Bullhorn, you will play a key role in supporting Bullhorn’s Technical Operations teams. You will be responsible for working with various technical teams within Bullhorn (Technical Operations, DevOps, Architecture, Support, Information Security, others) to gather, assess, and present metrics that help drive our continuous improvement initiatives. The primary focus of the Operations Analyst will be providing operational metrics, dashboards, and reporting to the Technical Operations team.
Why this job is important
Through acquisitions and organic growth, Bullhorn’s infrastructure and operations engineering teams are scaling rapidly and globally. To support that growth, we need an Operations Analyst to mature our reporting and dashboarding, conduct data analysis to highlight areas for operational improvement, and champion a continuous improvement model (through Data Driven Decisions) within Bullhorn. Bullhorn has a broad technology portfolio that needs to interact seamlessly for our Bullhorn One initiative to be a success. To do so will require a keen focus on operational data/metrics and using them to deliver clear telemetry and observability within our systems.
As an Operations Analyst (BTO), a typical day might include:
Leading and directing all phases of operational metrics, helping define SLOs/SLIs, ensuring tools thresholds are calibrated and accurate, ensuring feedback to technical teams
Designing dashboards to reflect system/infrastructure performance and true user experience metrics
Data mining in a variety of tools (ELK, SolarWinds, Icinga, PagerDuty, Prometheus, MS SQL, etc.) and producing concise, clear summaries for operational consumption.
Producing weekly and monthly BTO metrics reports
Presenting process changes and ideas to senior management for enhancements related to operational effectiveness.
Working with cross-functional teams to mature the continuous improvement processes within the operations teams (reduce toil/churn).
Actively contributing to our incident management process and providing key data/metrics for teams
Assisting technical teams in diagnosing the root cause of system issues by correlating data across various aspects of our technical infrastructure
This job might be for you if:
You have 5+ years experience in cloud operations.
You have 3+ years working experience in global, multi-cloud SaaS environments
You have a proven track record of establishing and maturing operational metrics
You have experience using logging tools (ELK, Splunk, SumoLogic, etc.) to drive operational improvements. Proven experience with writing queries, performing captures, and analyzing/parsing logs is mandatory.
You can develop a metrics program with reporting capabilities (Qlik, Tableau, PowerBI, etc.) and data visualization.
You pride yourself on your ability to prioritize tasks, issues, escalations, and to manage multiple priorities simultaneously.
You excel at developing strong partnerships with cross-functional teams and bring multiple communication styles and work types together to accomplish a common goal.
You inspire trust through your demonstrated competence, confidence and professionalism
Bonus points for:
Bachelor’s Degree in information systems or similar technical field
Experience with Cloud operations/systems/technology projects
Experience working in the SaaS model of delivery
Expertise in data mining/collection
Experience in using JIRA and/or Smartsheet
Experience with data visualization tools (Grafana, Dynatrace, NewRelic, etc.)
Bullhorn is committed to our core values and we are looking for people who exhibit these traits:
- Service - You go beneath the surface to solve problems.
- Energy - You build up your teammates and leave people positively charged.
- Ownership - You take action and own up to your mistakes.
- Speed & Agility - You go around obstacles and demonstrate urgency.
- Being Human - You consider other people's perspectives, laugh, and have fun.
Bullhorn is fully committed to equal opportunities. We aim to create a working environment free from discrimination. This means all job applicants and employees will receive equal treatment regardless of age, disability, gender reassignment, marriage, civil partnership, pregnancy, race, religion, or belief, gender or sexual orientation.
Read Full Job Description