Tech Ops Manager

| Greater Boston Area

Dawn Foods is a leading global bakery manufacturing and distribution organization with 100 years of history.  We built our Digital innovation Hub in Boston’s Back Bay and staffed the start-up with top talent from leading Boston eCommerce firms like Keurig, BJ’s, Staples and Wayfair. The Boston office has a broad mandate to drive the company’s digital capabilities and reports to our Boston-based Chief Digital Officer. This is a start-up opportunity to build digital capabilities from the ground up using a headless commerce architecture with the latest technologies across the digital ecosystem. 

This role reports to our Boston-based, Senior Director of Digital Technology.

Requirements

  • Results-driven IT eCommerce DevOps Manager to manage eCommerce platform
  • Establish Continuous Monitoring for eCommerce platform operations
  • Establish high performing DevOps discipline and be responsible for DevOps processes, tools, and automation capabilities within eCommerce environments
  • Define proper metrics/KPIs to be used to baseline and measure improvement
  • Bachelor’s degree in Computer Science, Information Systems or equivalent

 

Job Responsibilities

  • Build and manage a DevOps/SRE practice, that will provide technical guidance, standards, knowledge, and automation for DevOps processes and pipeline activities
  • Define Production Operational Monitoring capabilities, KPIs for optimal and minimal environment performance.
  • Lead the establishment of Continuous Monitoring of the platform and supporting services
  • Leverage monitoring tools to manage environments, integrations between cloud services and platforms, alert triggers, and incident responses
  • Own and manage all production incident response management, project deployment planning and outcomes
  • Assist in implementation of security and compliance policies and initiatives at all levels of the CI/CD pipeline. Own and manage the annual audit activities
  • Define and own DevOps best practices, agenda and automation for driving CD for Dawn’s development using latest best-in-class frameworks/tools for the team and assist them in engaging these processes
  • Define DevOps baseline metrics and Key Performance Indicators (KPI’s) for use in measuring changes to the overall pipeline

 

Preferred:

  • 5+ years of experience managing eCommerce SRE/DevOps, in an onshore/offshore model, with a track record of product lifecycle delivery through automation

 

An Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • ReactLibraries
    • ReduxLibraries
    • ExpressFrameworks
    • Node.jsFrameworks
    • MongoDBDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • InVisionDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • SalesforceCRM
    • MailgunEmail
    • SalesforceLead Gen

Location

Located in Back Bay just blocks from Back Bay Station and Boston Public Garden. Endless food options.

An Insider's view of Dawn Foods Innovation Hub

What’s the vibe like in the office?

The Boston office is a start-up. We are in a shared space with dozens of other start-ups with lots of cool amenities and energy. The team spends lots of time collaborating on what capabilities we are going to build and how to build them. We talk. We exchange ideas. We act. Nimble. Agile. It's all very fluid. And exciting!

Gireesh Sahukar

Senior Director, Digital Technology

What projects are you most excited about?

We are building full scale, in-house, digital capabilities from scratch. The team is picking all of the platforms and solution providers to create a robust digital platform. We have complete autonomy. It's a once in a lifetime opportunity. And everything we do going forward will be a first for the company (and maybe the industry)!

Bob Howland

Chief Digital Officer

How do your team's ideas influence the company's direction?

Everything the team is working on will directly impact the future of Dawn. We are building tools that will transform how team members and customers interact with the brand. Having a direct impact on the future vision of a company that is celebrating 100 years of business is a unique and exciting opportunity that I am lucky to be a part of.

Mike

Sr. Product Manager

What’s the vibe like in the office?

People in my office are energetic and enthusiastic about what we are building, and also willing to work together, share feedback, and be flexible to make things happen. Overall, the atmosphere in the office is really positive and I enjoy a lot working here.

FIona Wu

Product Manager

What are Dawn Foods Innovation Hub Perks + Benefits

Dawn Foods Innovation Hub Benefits Overview

Dawn leaders and the Jones Family are proud to provide exceptional award winning benefits to some of the best people in our industry. Our Philosophy is to continue taking the best care of our Team Members who fuel Dawn’s success every day.  We are committed to help Team Members and their loved ones live healthy lives for many years to come. Some of our benefits are: Health, Dental & Vision, Flexible Spending Account, Health Savings Account, Life Insurance AD&D, Disability, Voluntary Products, 401(K), Paid Time Off, Paid Parental Leave, Employee Assistance Program, Consumerism Card.

Culture
Eat Lunch Together
Daily Stand-up
Open Door Policy
Team-Owned Deliverables
Team-Based Strategic Planning
Group Brainstorming Sessions
Open Office Floor Plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Life insurance is equal to 1.5 times an employee's annual salary.
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
On Bonus eligible positions.
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 6 weeks of parental leave for the primary caretaker. Acme Co. also provides 6 weeks of leave for the secondary caretaker.
Flexible Work Schedule
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Vacation & Time Off Benefits
Generous PTO
Acme Co. employees receive between 15 and 30 days per year of paid time off based on years of service.
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Acme Co. hosts company outings Monthly.
Game Room
Our game room includes Ping Pong.
Happy Hours
Happy hours are hosted Once per month.
Pet Friendly
Acme Co.'s pet policy is dog friendly daily.
Fitness Subsidies
Dawn Foods reimburses up to $250 per person per year or $400 per family on gym memberships. And $600 per person per year or $1200 per family for weight management.
Professional Development Benefits
Tuition Reimbursement
Our tuition reimbursement plan offers an annual max of $5250 with a maximum total match of $5250.

Additional Perks + Benefits

Dawn’s Circle of Excellence puts Dawn People at the top. We have been recognized as an innovator for our rewards programs over the last few years and we believe we have good reward programs. We are one of the first companies in the nation to offer an emergency savings program as well as a advocacy/wellbeing model for our Team Members and their dependents

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