Sr. Software Engineer (Backend) at Appcues

| Greater Boston Area
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Appcues is a SaaS business dedicated to helping our customers build products their users love. We offer a suite of products and services that let our customers design and publish user experiences, product tours, and flows to their sites with a simple, code-free interface.
Behind this product is a scalable platform for real-time, in-app user communication with single-digit latencies and four-nines reliability. Behind that platform is a team of dedicated, pragmatic, nuts-and-bolts engineers making the whole thing work.
We're looking for a few great platform engineers to help Appcues make 2019 another hockey-stick year, and beyond.

At Appcues, you'll have the chance to:

  • Design, implements and tests high-uptime distributed data services in Elixir, JavaScript, or whatever the task calls for.
  • Provision, tune, and maintain data persistence layers such as DynamoDB, Postgres, Redis, S3, Firebase DB, Redshift, etc.
  • Measure, monitor, and ensure the performance and availability of the Appcues platform.
  • Configure and automate system testing and deployment in the AWS and Google clouds.
  • Act as an architect, technical lead, mentor, and project manager as required.
  • Perform expert-level debugging of complex, multi-system issues.
  • Integrate dozens of external SaaS products into Appcues services.
  • Work with customers directly for integration, support, and occasional custom development, all while committing to the privacy and security of customers' and end users' data. 

You'll be a great fit if:

  • Have six or more years of professional software engineering experience, including at least three years focused on backend service development.
  • Demonstrate strong skills working with the Unix operating system.
  • Experience with Functional Programming a plus
  • Possess a solid understanding of the current landscape of data storage and processing technologies.
  • Are intimately familiar with current infrastructure/platform-as-a-service offerings.
  • Are comfortable and capable acting as architect and technical lead on large projects.
  • Prefer working in a highly collaborative environment at a small, customer-focused startup.

At Appcues, our mission is to help teams build products their users love. With Appcues, you can create in-product experiences (user onboarding, feature announcements, checklists, and more) without writing any code. We believe it’s the non-technical people who often have the best information about a user’s needs and desires, and we give them the tools to act.
We’re a dynamic group of talented teammates who challenge, trust, and care about each other, the work we do, and the success story we are writing. We live by our values, our benefits are real, and sometimes we have donuts!
Appcues is an equal opportunity employer. We believe a diverse team is a stronger team.

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Technology we use

  • Engineering
    • JavascriptLanguages
    • ElixirLanguages
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • KafkaFrameworks
    • PhoenixFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • DynamoDBDatabases
    • SnowflakeDatabases

Location

We're located in the heart of downtown Boston - situated between the North End/Faneuil Hall and North Station.

An Insider's view of Appcues

What’s the vibe like in the office?

You walk into the Appcues office and you are immediately greeted by our office dog and distinguished citizen ZEKE! Among our many office dogs, we also have some pretty cool humans. Appcues is full of some of the brightest, most creative, and strategic minds I've ever met. I truly feel so lucky to be in the presence of all of these people everyday.

Tanya

Senior Marketing Designer

What does your typical day look like?

What I love most about being a CSM here is that there isn't a typical day. Some days I'm focused on talking to customers about their experience, other days I'm focused on heads down work and collaborating with my team on big picture initiatives. Each day presents different challenges and learning opportunities, and it's the best part of the job!

Okello

Customer Success Team Lead

What is your vision for the company?

We are surrounded by software—it’s in our homes, at our offices and in our pockets—and most of it, frankly speaking, sucks. At Appcues, we’re on a mission to make every experience with software an amazing one. To do that, we’re creating tools that empower anyone, regardless of their technical ability, to improve the UX of their product.

Jonathan

Chief Product Officer, Co-Founder

How do you empower your team to be more creative?

I encourage my team to take ownership over pieces of the customer experience that excite them. Trusting people & letting them know that you believe in their decisions empowers them to be more creative & experimental with their solutions. We have a culture where if things don't go as expected, it's not a failure, but a chance to do better next time!

Mercer

Director of Support

What are Appcues Perks + Benefits

Culture
Volunteer in local community
Eat lunch together
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Some Meals Provided
Employees get free team lunch every Wednesday!
Happy Hours
Pet Friendly
Professional Development Benefits
Job Training & Conferences
Every employee at Appcues gets an annual Professional Development budget alongside an annual tech budget to help you be successful!
Lunch and learns
Appcues hosts lunch and learn meetings on occasion.
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