Sr. Manager/Manager of Site Reliability Engineering
Healthcare must be continually available. Infrastructure-as-a-Service ensures the continuous availability of the technologies and systems that are the foundation of athenahealth’s services. We are directly responsible for thousands of servers, petabytes of storage, and handling thousands of web requests per second, all while sustaining growth at a meteoric rate. We enable an operating system for the medical office that abstracts away administrative complexity, leaving doctors free to practice medicine.
We need talented individuals to bring their technical expertise and creative thinking to help us implement elegant solutions to complex technical problems. Do you have a desire to make a difference? Position SummaryAs a Senior Manager of Site Reliability Engineering you will lead a team of Site Reliability Engineers laser focused on availability, scalability, and customer experience. The successful candidate should have demonstrated experience managing multidisciplinary teams and have a strong understanding of managing complex systems at scale. Experience operating within an Agile environment and evangelizing and maintaining Infrastructure-as-Code is preferred. Key Responsibilities Technical Leadership

• Maintain technical knowledge of the product line in terms of architecture, tech stack, dependencies, scale and performance for their area of assignment
• Develop software-based, automated solutions to core business processes
• Stay up-to-date on relevant technologies, understanding trends and opportunities to ensure we are using the best possible practices and tools
• Design and implementing services which support Infrastructure-as-Code principles
• Leverage Agile principles to meet the fast paced demands of the athenahealth business
• Employ creativity and critical thinking to design elegant solutions to complex problems
• Develop, evangelize, teach, and promote best practices and architecture policies
• Work closely with product and development teams to ensure that the service architecture aligns with high-availability, scalability, and performance goals

Team Leadership

• Lead a team of Site Reliability Engineers responsible for maintaining a portfolio of applications based on a Microsoft technical stack
• Evangelize for and drive adoption of the principles of Site Reliability Engineering across the organization
• Drive tri-annual release planning for teams within span of control; Contribute to the annual strategic planning process.
• Eliminate barriers to productivity; determine strategies and tactics to help direct reports stay laser focused
• Share the team vision and strategy to foster an understanding of the overall direction and the "why" behind decisions
• Set and monitor performance goals & objectives, including providing feedback through performance appraisals and day-to-day discussions
• Demonstrate relentless and versatile learning, enjoying the challenge of unfamiliar tasks

Skills and Environment

• 3-6 years of leading teams in a technical environment
• Bachelor’s Degree or equivalent experience
• Track record of developing employees both technically and professionally
• Strong background in Windows server administration, including scaling, tuning, and security
• Previous experience working in an Agile environment preferred
• Proficiency in programming or scripting languages such as C# or PowerShell
• Experience in distributed systems and cloud-based architecture
• Experience hosting, scaling, and performance tuning IIS based web applications with an MS SQL backend
• Familiarity with Desired State Configuration and other configuration management tools such as Puppet, Chef, or Azure Automation
• Experience with public cloud platforms such as Azure and AWS
• Expertise in public/private cloud IT infrastructure

athenahealth, Inc. is a leading provider of web-based business services for medical groups. athenahealth’s service offerings are based on proprietary web-native practice management and electronic health record (EHR) software, a continuously updated payer knowledge-base, integrated back-office service operations, and automated and live patient communication services.

Sr. Manager/Manager of Site Reliability Engineering
Healthcare must be continually available. Infrastructure-as-a-Service ensures the continuous availability of the technologies and systems that are the foundation of athenahealth’s services. We are directly responsible for thousands of servers, petabytes of storage, and handling thousands of web requests per second, all while sustaining growth at a meteoric rate. We enable an operating system for the medical office that abstracts away administrative complexity, leaving doctors free to practice medicine.
We need talented individuals to bring their technical expertise and creative thinking to help us implement elegant solutions to complex technical problems. Do you have a desire to make a difference? Position SummaryAs a Senior Manager of Site Reliability Engineering you will lead a team of Site Reliability Engineers laser focused on availability, scalability, and customer experience. The successful candidate should have demonstrated experience managing multidisciplinary teams and have a strong understanding of managing complex systems at scale. Experience operating within an Agile environment and evangelizing and maintaining Infrastructure-as-Code is preferred. Key Responsibilities Technical Leadership

• Maintain technical knowledge of the product line in terms of architecture, tech stack, dependencies, scale and performance for their area of assignment
• Develop software-based, automated solutions to core business processes
• Stay up-to-date on relevant technologies, understanding trends and opportunities to ensure we are using the best possible practices and tools
• Design and implementing services which support Infrastructure-as-Code principles
• Leverage Agile principles to meet the fast paced demands of the athenahealth business
• Employ creativity and critical thinking to design elegant solutions to complex problems
• Develop, evangelize, teach, and promote best practices and architecture policies
• Work closely with product and development teams to ensure that the service architecture aligns with high-availability, scalability, and performance goals

Team Leadership

• Lead a team of Site Reliability Engineers responsible for maintaining a portfolio of applications based on a Microsoft technical stack
• Evangelize for and drive adoption of the principles of Site Reliability Engineering across the organization
• Drive tri-annual release planning for teams within span of control; Contribute to the annual strategic planning process.
• Eliminate barriers to productivity; determine strategies and tactics to help direct reports stay laser focused
• Share the team vision and strategy to foster an understanding of the overall direction and the "why" behind decisions
• Set and monitor performance goals & objectives, including providing feedback through performance appraisals and day-to-day discussions
• Demonstrate relentless and versatile learning, enjoying the challenge of unfamiliar tasks

Skills and Environment

• 3-6 years of leading teams in a technical environment
• Bachelor’s Degree or equivalent experience
• Track record of developing employees both technically and professionally
• Strong background in Windows server administration, including scaling, tuning, and security
• Previous experience working in an Agile environment preferred
• Proficiency in programming or scripting languages such as C# or PowerShell
• Experience in distributed systems and cloud-based architecture
• Experience hosting, scaling, and performance tuning IIS based web applications with an MS SQL backend
• Familiarity with Desired State Configuration and other configuration management tools such as Puppet, Chef, or Azure Automation
• Experience with public cloud platforms such as Azure and AWS
• Expertise in public/private cloud IT infrastructure

athenahealth, Inc. is a leading provider of web-based business services for medical groups. athenahealth’s service offerings are based on proprietary web-native practice management and electronic health record (EHR) software, a continuously updated payer knowledge-base, integrated back-office service operations, and automated and live patient communication services.