Solutions Consultant, Manager

| Greater Boston Area | Remote
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About Drift  

Drift is the Revenue Acceleration platform that uses Conversational Marketing and Conversational Sales to help companies grow revenue and increase customer lifetime value, faster. More than 50,000 businesses use Drift to align sales and marketing on a single platform to deliver a unified customer experience where people are free to have a conversation with a business at any time, on their terms. Our mission is to use conversations to make business buying frictionless, more enjoyable, and more human.

About the Role

As a Sales Engineering Manager, you’ll be focused on building & retaining talent within the Mid-Market SE team. You’ll facilitate your team’s growth through leading by example, providing player-coach opportunities for your team to learn from your own abilities, create processes to optimize the return on investment within the SE organization and report on your team’s contribution to revenue.

Your team will be equipped to lead the technical discussion with our key prospects to make sure there’s nothing stopping them from getting the most out of Drift and Conversational Marketing. We are passionate about putting customers first.

You’ll be an integral part of the Sales team, working with both Pre and Post-Sales to ensure technical fit and create innovative solutions for our customers. 

Your attention to detail focused on the customer needs will drive rapid customer onboarding completion and adoption. This will ultimately improve retention and overall success while helping to collect customer references, case studies, and product feedback.  

What you’ll be doing on the team:

  • Hire and retain top Sales/Solutions Engineering talent
  • Facilitate your teams career growth through active feedback and coaching
  • Build processes to optimize the larger SE organization
  • Report on your team's ability to crush their goals
  • Listen carefully to prospects and clients to provide market feedback to the Product team and help prioritize functionality needed to drive sales opportunities
  • Develop a deep understanding of our product capabilities, integrations, configurations messaging, partner ecosystem, and competitive landscape.
  • Cultivate an environment of teamwork, openness, creativity, and continuous improvement
  • Creatively identify and help drive new programs to improve the sales organization

By month 3 you'll 

  • Be a great leader by showing your team best-in-class individual contributor skills:
    • Master the Drift platform and understand how to properly demo the relevant modules of it to different personas based on their use case(s)
    • Full command our internal ecosystem and be able to collaborate cross-functionally to provide the best in customer experience
    • Grow into an integral part of our sales team helping customers overcome technical and security-related objections
    • Passionate about customers extracting the most value out of Drift by sharing best practices for usage and adoption
    • Work with customers to understand and validate technical requirements (Security evaluation, Single Sign-On, SAML, Platform Integrations, API usage) 
    • Make product and process improvement recommendations 
  • Continue to lead by:
    • Understanding the best way to lead and enable each individual on your team
    • Create mutual action plans with your team to progress their skills and career

About you and what type of skills you’ll need:

  • You have a strong desire to lead by example and coach SEs to achieve their full potential
  • Ability to identify areas of opportunity for process creation & team growth
  • You have a technical understanding of Salesforce and marketing automation systems including Marketo, Pardot, Eloqua, and Hubspot
  • You have a strong working knowledge of HTML, CSS, and JavaScript and are comfortable explaining technical concepts like APIs, webhooks, OAuth, and cookie compliance.
  • If this role is remote, you will need to be open to traveling every quarter to Boston
  • You are willing and able to both give and receive constructive feedback
  • You are creative, technical, and naturally persuasive.
  • You are OK with juggling lots of priorities and can synthesize multiple perspectives to get the most important things done.
  • You are detail-oriented and organized.
  • You love listening to customers, discussing strategy with colleagues, but also diving into the weeds.

Drift is committed to being an equal opportunity employer.

We know that applying for a new job can be intimidating. But guess what? At Drift, there is no such thing as an “ideal candidate.” We believe in the power of teamwork -- and in the desire to learn something new every day. We believe in hiring people, not just skills. Take it from our CEO

If this sounds like a company you would like to join and a role you would thrive in, please don’t hold back from applying! Whatever skills you bring to the table or background you’re coming from, we welcome you to start a conversation with us. We need your unique perspective for our continued innovation and success. We’re looking forward to learning more about you!

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Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • AngularJSFrameworks
    • DjangoFrameworks
    • Node.jsFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement

Location

Right in the heart of Back Bay 🙏

An Insider's view of Drift

What are some social events your company does?

Every summer we take a few days as a team and head to Western Massachusetts for Camp Drift! Camp is an amazing weekend where we take a moment to celebrate what we have accomplished, and set goals for the coming year.

Lacey

Public Relations

How do you collaborate with other teams in the company?

I feel really lucky because I get to work with the Sales, Customer Success, Product, and Ops team on a regular basis. We say "One team, one dream" un-ironically and are always willing to hop into anything that benefits the customer.

Sara

Conversational Marketing Specialist

What makes someone successful on your team?

Our leadership principles are the core of who we are and how we operate every day. Bringing these in to your actions, decisions, and how you deliver results is the surest way to be successful here. Walk the talk. Focus on the customer. Deliver results every single day.

Kari

Director of Learning and Development

What is your vision for the company?

Today, all of our lives run in real-time. As a result, our expectations for how we communicate with businesses have changed: we expect answers in real-time too. Customers have all of the power today, and that’s why we put a premium on how we’re treated. Businesses need to adapt to this shift in order to thrive today, and that’s what we focus on.

David

CEO, Co-Founder

What’s the vibe like in the office?

High-energy! From sales, to marketing, to customer success and beyond everyone rallies around one common goal which is putting the customer first. End of month is always exciting for this reason.

Amanda

Customer Success Manager

What are Drift Perks + Benefits

Drift Benefits Overview

Our employees are our greatest asset. To take care of you and your family we offer an extensive employee benefit plan. On top of comprehensive health, dental, and vision plans, we also offer generous PTO, parental leave for primary and secondary caregivers, 401K matching, wellness perks and discounts, free lunch, snacks and coffee every day, the Drift book club (one free book of your choosing a month!), a mentor series, and more.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
At Drift we have eight different Employee Resource Groups for people of similar backgrounds or interests to promote inclusion.
Hiring Practices that Promote Diversity
We have a recruiter devoted to diversity sourcing to help us reach our diversity related hiring goals.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Team workouts
Every other week Inner City Weightlifting comes to the office to teach a fitness class to Drift employees.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Return-to-work program post parental leave
Company sponsored family events
Acme co. sponsors family oriented events Annually.
Vacation & Time Off Benefits
Generous PTO
Sabbatical
After working at Drift for three years, all Drift employees are eligible for a month-long sabbatical.
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Free Daily Meals
Stocked Kitchen
Happy Hours
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Promote from within
Mentorship program
We believe in the power of mentorship and regularly bring external guests into our office to teach us.
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