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Software Engineer - Digital Roots

| Greater Boston Area

Interactions is changing the way leading brands and consumers communicate - making it easy, fast, and, well, fun.

Recently listed as one of Forbes Next Billion Dollar Start Ups in 2017, at Interactions, we have created an environment that is based on innovation, quick-thinking and growth opportunities. Our employees are smart, hard-working and invested in the success of the company. We pride ourselves on great products,  forward-thinking and our ability to balance a start-up environment with a healthy work-life balance.

To support our continued growth, Interactions is expanding its team of Software Engineers focused on developing solutions that incorporate AI and deep learning to address social media engagement and digital messaging (webchat, FB messenger, etc.) products. This team works closely with our AI and deep machine learning teams.

We strongly believe in “best idea wins” and “use the right tool for the job” philosophies, so you have the opportunity to make an impact on current and future products. We use a variety of languages, open source software, and technologies and rely heavily on a core set of industry-proven idioms and best practices.

You will work on problems that will depend on your interest, aptitude, and experience. You will find a challenging and rewarding role here - we offer a wide selection of opportunities including back-end, front-end, reporting/analytics, big data management, design, and performance optimization. We seek others who continually seek to expand their skill-set and welcome opportunities for diverse challenges.

 

Job Responsibilities

You will be part of a team developing market leading Artificial Intelligence and Machine Learning powered social and digital engagement omni-channel products. You will be working on new and existing rich-client web applications.  This includes the design, implementation and testing phases of new products and features, mainly targeting desktop users and modern browsers. The frontend “stack” is modern and uses the Ember.js framework as a basis.

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Qualifications:

Required:

  • Expert knowledge and experience with JavaScript/TypeScript
  • Knowledge and experience with vanilla CSS/SCSS
  • Experience building scalable web applications
  • Excitement and motivation to learn new skills and technologies
  • Ability to handle autonomy and follow a standard development structure

 

Preferred:

  • Strong Computer Science skills (data structures, design patterns, common idioms)
  • Minimum of 5-8 years of experience and/or CS/CSE degree
  • Experience with Ember.js and Node.js ecosystems desirable
  • A dedication to building with performance and efficiency in mind

 

 

About Interactions:

 

Interactions provides Intelligent Virtual Assistants that seamlessly combine artificial intelligence and human understanding to enable businesses and consumers to engage in productive conversations. With flexible products and solutions designed to meet the growing demand for unified, omnichannel customer care, Interactions is delivering significant cost savings and unprecedented customer experiences for some of the largest brands in the world. Founded in 2004, Interactions is headquartered in Franklin, Massachusetts with additional offices worldwide. For more information, visit  www.interactions.com.
 

The above statements are intended to describe the general nature and level of work being performed by people assigned to do this job. The above is not intended to be an exhaustive list of all responsibilities and duties required.

External and internal applicants, as well as position incumbents who become disabled as defined under the Americans with DisabilitiesActmust be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis.

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Location

We are located in historic Franklin, MA home to the first public library. With public transportation to the commuter rail is walking distance!

An Insider's view of Interactions

What’s the vibe like in the office?

Interactions definitely has a work hard/play hard environment! Our hard work pays off in the form of different social events throughout the year, including mini-golf tournaments, halloween decorating/costume contests, Oktoberfest, and lawn games during the summer time!

Pam Cohen

Software QA Engineer

What is your vision for the company?

It is motivating and inspiring to listen to the success stories from our Clients and their customers. Our ability, as the technology team and the company to deliver a secure, reliable and scalable Platform that delivers the best of breed of our Conversational AI and Human Assisted Understanding technologies, is a major source of pride!

Mahesh Nair

Sr. VP of Engineering

What are Interactions Perks + Benefits

Culture
Daily stand up
Open door policy
Team owned deliverables
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Flexible Work Schedule
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Commuter Benefits
Some Meals Provided
Parking
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like The ability to attend job related conferences and seminars.
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