Software Engineer - Automation at Interactions

| Greater Boston Area
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Interactions, LLC is the world’s largest independent AI company. We operate at the intersection of customer experience and AI – two of today’s most innovative and dynamic industries. Since 2004, we’ve helped leading companies like MetLife, Hyatt, Shutterfly, and LifeLock have millions of successful conversations, resulting in saving operational cost and increasing productivity.

Interactions’ 5-year vision is to accelerate a transition from today’s frustrating and uninspired customer service experiences into amazing conversational engagements! Allowing customers to communicate in their own words and on their channel of choice, to accomplish tasks, all without having to go through an agent. In doing this via our conversational AI engine, our customers benefit from dramatically improved customer experience and increased customer engagement, while also saving significant and demonstrable operational expenses.

We are looking for a junior level developer passionate about Java/Python and looking to expand their skill set into the area of QA Automation. This person will be Designing, implementing and maintaining a functional UI and performance testing infrastructure as well as working to Maintain and optimize the framework to handle larger scale under load and stressful conditions. They will be responsible for designing, developing, and conducting tests and automation test procedures prior to product launches to ensure software quality, while being cost-effective.

Essential Job Functions*:

  • Review product design documentation to ensure that requirements stated are correct, logical and verifiable.
  • Maintain effective communication with developers throughout the software development life cycle.
  • Create and maintain methods and test plans for new and existing products. 
  • Execute test methodologies in order to verify functionality and performance ahead of release to the customers.
  • Estimate, prioritize, plan and coordinate testing activities and methodologies.
  • Design, develop and document test automation and application frameworks
  • Design, develop and document sophisticated test automation class libraries
  • Help identify and implement testability features (such as detection mechanisms) in the application components under test
  • Help to define, establish, and improve QA metrics across various platform components
  • Provide mentorship and training to other QA engineers in coding guidelines/test
  • Coach other Quality Engineers in best software engineering practices in test automation and design

Other Duties and Responsibilities:

  • Ability to demonstrate Interactions Values of:
  • Being passionate about customer service
  • Obsessing with our customer’s success
  • Respecting each other
  • Creating opportunity
  • Embracing disruption
  • Doing what we say we will do

Preparation, Knowledge, Skills and Abilities:

Required:

  • Enrolled in or have completed a B.S. in Computer Science or equivalent degree
  • 2+ years as a Software Developer interested in moving into Automation.
  • 2+ years coding experience in Perl, Python, Java or C/C++
  • Ability to gain an understanding of complex systems, how they integrate, and their operation in a wide variety of circumstances.
  • Experience with Networking protocols such as TCP/IP, MRCP, DNS
  • A Strong technical background that ideally includes exposure to Java based development architecture, Linux, SQL, SCM, and Agile methodology.
  • SDLC/Process Improvement
  • Strong knowledge of automation tools and frameworks such as Selenium, JUnit, and TestNG
  • Experience working in a Java/J2EE environment
  • Experience debugging and capturing backend failures and network issues
  • QA planning
  • Strong written and verbal communication skills
  • Strong attention to detail/thoroughness
  • Self-motivated, pro-active and able to multi-task

Pluses:

  • Working knowledge of scripting languages, such as Ruby, Python or Perl
  • Experience with continuous automation/test tools such as Jenkins/Hudson
  • Understanding of relational databases and SQL
  • Experience using testing tools such as JMeter, NUnit or Selenium

Supervisory Responsibility:

  • None

Working Conditions/Physical Demands:

  • Up to 10% travel may be required.
  • General office environment. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc.  Work is generally performed within the office environment, with standard office equipment available.
  • While performing the duties of this job, the employee is required to sit or stand for long periods, use hands and fingers for typing and to handle computer controls. Heavy phone and computer usage is required for this position.
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Location

We are located in historic Franklin, MA home to the first public library. With public transportation, the commuter rail is walking distance!

An Insider's view of Interactions

What’s the vibe like in the office?

Interactions definitely has a work hard/play hard environment! Our hard work pays off in the form of different social events throughout the year, including mini-golf tournaments, halloween decorating/costume contests, Oktoberfest, and lawn games during the summer time!

Pam

Software QA Engineer

What is your vision for the company?

It is motivating and inspiring to listen to the success stories from our Clients and their customers. Our ability, as the technology team and the company to deliver a secure, reliable and scalable Platform that delivers the best of breed of our Conversational AI and Human Assisted Understanding technologies, is a major source of pride!

Mahesh

Sr. VP of Engineering

How would you describe the company’s work-life balance?

Interactions recognizes that our families, our hobbies, our physical & mental health, and our work are all equally important in creating employees who are strong, productive, and successful. We have an environment where people want to come to work, and also feel secure in their time away from work with generous PTO and flexible work schedules.

Brandie

Talent Acquisition Coordinator

What are Interactions Perks + Benefits

Culture
Daily stand up
Open door policy
Team owned deliverables
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Commuter Benefits
Stocked Kitchen
Some Meals Provided
Parking
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Interactions offers employees professional development opportunities like the ability to attend job related conferences and seminars.
Lunch and learns
Interactions hosts lunch and learn meetings once per month.
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