SOC Manager at Chewy

| Greater Boston Area
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Our Opportunity:

We are seeking a highly motivated SOC Manager to join our Information Security Team based in Boston, MA. The ideal candidate will be responsible for the implementation and maintenance of the enterprise-wide information security program, and ensuring that all information assets are adequately protected. The InfoSec Manager will also direct the implementation and monitoring of information security standards and policies. Additionally, they will be responsible for identifying, evaluating, reporting on, and mitigating cybersecurity risk to information assets as well as leading the Security Incident Response through the 24/7 Chewy Security Operations Center.

This role will require an individual with a strong technical background, as well as an ability to work with the IT organization and business management to align priorities with key business objectives. In addition to implementing security policies, the InfoSec Manager must be able to prioritize work efforts — balancing operational tasks with longer-term strategic security efforts.

The InfoSec Manager must have proven leadership and team-building skills to continue the explosive growth of the Chewy security team. Documentation and presentation skills, analytical and critical thinking skills, and the ability to identify needs and take initiative are key requirements of this position. 

What You'll Do:
  • Oversee and continuously improve the security incident response process.
  • Oversee and continuously improve the 24/7 Security Operations Center and all related processes and runbooks.
  • Oversee and continuously improve the Enterprise firewall administration process.
  • Oversee and guide the design, implementation, and support of information security solutions.
  • Work with the team on a wide range of security tools, methodologies, and standards.
  • Perform security assessments and review of networking infrastructure and implementation of new security-based technologies.
  • Ensure that the security infrastructure is maintained to the highest standards of change management.
  • Interface with members of the entire IT organization and business to manage security vulnerabilities and drive priorities.
  • Participate in 24/7 support and on-call rotation, including incident management duties related to security incidents.
  • Build out security monitoring and SIEM infrastructure and processes to proactively detect security attacks and reduce time to mitigate.
  • Vendor relationship management, ensuring that service levels and vendor obligations are met .
  • Continuously improve the support for other IT teams in malware remediation, mitigation of network and web-based attacks, and implementing proactive security controls into systems.
  • Oversee the management of the IPS/IDS and firewall infrastructure for both on-prem and cloud environments 
What You'll Need:
  • Proven Security Incident Handling & Response experience.
  • Experience in leading and continuously improving a 24/7 security operation leveraging both in house and external vendor resources.
  • Security industry certifications (CISSP, SANS or others).
  • Proven experience in security leadership and building elite enterprise and network security teams.
  • Strong security background and hands on experience with NGFW firewalls, IPS, WAF, DLP, and other network-based security technologies is greatly preferred.
  • Strong understanding of TCP/IP and other networking principles.
  • Proven knowledge and understanding on how to secure key IT technologies including Windows, Linux, Databases, Web Servers, Load Balancing and others.
  • Strong experience with securing e-commerce applications and supporting infrastructure.
  • Strong understanding of SOX & PCI requirements and implementing data privacy controls.
  • Experience with endpoint forensics, malware remediation, and advanced attack detection.
  • Ability to generate security metrics and reporting on incidents and effectiveness of controls.
  • A minimum of 3 years’ hands on experience with SIEM technologies or security event management platforms.
  • Strong understanding of vulnerability management and implementing risk reduction plans.
  • Experience with DDoS mitigation and preventing Layer-7 Web based attacks.
  • Able to prioritize and execute tasks in a high-pressure environment.
  • Experience working in a team-oriented, collaborative environment.
  • Position may require travel

If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at our company, please contact [email protected]

To access Chewy’s Privacy Policy, which contains information regarding information collected from job applicants and how we use it, please click here: Chewy Privacy Policy (https://www.chewy.com/app/content/privacy).

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Technology we use

  • Engineering
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Location

Located in the Fort Point neighborhood, home to many of Boston's hip and upcoming restaurants along with emerging technology companies.

An Insider's view of Chewy

How would you describe the company’s work-life balance?

It's refreshing being a part of a team dedicated to getting the job done, without quilting you into extra hours. While we are in the retail space, we are always supportive of the team's needs. I don't feel guilty about asking for help if I'm pressed for time and need to get back to my family. The flexibility around working from home has been great

Marcus

Senior Product Manager

What projects are you most excited about?

Our team loves working on new app features that are requested by our customers! We get the most excited when our app users send us a request and then that idea comes to life in the next app update. We take our customer’s feedback very seriously!

Eliza

Mobile Product Manager

How has your career grown since starting at the company?

Chewy gives a significant amount of freedom and autonomy to do your best work. I am able to pursue the most important objectives, and work that I really enjoy. It’s an amazing feeling to see your hard work pay off immediately and have a positive impact on the team—and something that makes life at Chewy really unique!

Rich

Human Resources Business Partner

How do you make yourself accessible to the rest of the team?

Aside from the standard 1x1s and team meetings: 24/7 via text, email, chat, voice and during business hours by walking around the office engaging in conversation, listening to current challenges and proposed solutions.

Mike

VP, Software Engineering

What are Chewy Perks + Benefits

Chewy Benefits Overview

We got you covered when it comes to competitive salaries, unlimited time off, medical & dental insurance, 401k and happy hour. True to our business, we're pet-friendly and have fun pet-related perks like Paw-ternity leave for new pup parents. Of course, the biggest perk is being able to work alongside smart, driven and passionate team members who are changing the world every day.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Highly diverse management team
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
We offer a commuter transit, parking, and dependent care FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Employees receive 40 hours per year of paid sick leave.
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Our game room includes Ping Pong, Pool Table, Foosball, Video Games.
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Recreational Clubs
Chewy sponsors office sports leagues year-round.
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross-functional lunch and learns.
Cross functional training encouraged
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program, Career mentoring, Leadership mentoring.
Online course subscriptions available
Customized development tracks
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