Site Reliability Engineer

Healthcare must be continually available. Infrastructure-as-a-Service ensures the availability of the technologies and systems that are the foundation of athenahealth’s services. We are directly responsible for thousands of servers, petabytes of storage, and handling thousands of web requests per second, all while sustaining growth at a meteoric rate. We enable an operating system for the medical office that abstracts away administrative complexity, leaving doctors free to practice medicine.

We need talented individuals to bring their technical expertise and creative thinking to help us implement elegant solutions to complex technical problems. Do you have a desire to make a difference?

Position Summary

You will be working within our Infrastructure-as-a-Service team and be responsible for supporting, designing, and implementing tools that allow athenahealth to efficiently scale and deliver compute, network, and storage services to our stakeholders. Experience designing, deploying, scaling, and managing enterprise class products is critical to success in this role. You will be expected to maintain a strong understanding of underlying IT infrastructure and leverage Agile principles to iteratively improve Infrastructure-as-a-Service public and private cloud service capabilities over time.

Key Responsibilities

• Employ creativity and critical thinking to design elegant solutions to complex problems

• Design and implement highly available products that scale to meet business demand

• Leverage infrastructure-as-code and CI/CD philosophies to enable rapid provisioning

• Develop automated solutions for deployment and management of core systems

• Leverage Agile principles to meet the fast paced demands of the athenahealth business

• Evangelize and promote best practices and architecture policies

• Take on responsibility for the end to end lifecycle of modern infrastructure services

• Deliver customer value in the form of high quality hardware, software components and services in adherence with IaaS and Release Engineering policies on Security, performance, longevity and Integration

• Identify and propose alternative technology in order to create scalable implementations and achieve desired business outcomes

• Coordinate and troubleshoot complex technical issues until resolution

• Understand and follow engineering conventions, architectures, and best practices; implement new conventions where necessary, teaching those methodologies to more junior members of the team

• Develop automated tests utilizing test infrastructure to validate code, when applicable

• Perform peer code reviews in order to ensure quality standards

• Identify and help prioritize what technical debt will be eliminated

• Foster collaboration across the Technology and Product organizations

Skills and Environment

• 3-6 years of professional experience managing Windows environments at scale

• Expertise in leveraging software technologies to solve business problems

• Expertise in public/private cloud IT infrastructure

• Experience working in an Agile environment

• Bachelor’s Degree or equivalent experience

• Strong background in Windows server administration, including scaling, tuning, and security

• Proficiency in programming or scripting languages such as C# or PowerShell

• Experience in distributed systems and public cloud platforms such as Azure and AWS

• Experience hosting, scaling, and performance tuning IIS based web applications with an MS SQL backend

• Familiarity with Desired State Configuration and other configuration management tools such as Puppet, Chef, or Azure Automation

• Experience hosting highly automated private cloud environments based on VMWare vSphere

• Experience managing multiple Microsoft Active Directory forests across distributed sites is a plus

• Experience managing enterprise backup infrastructure using Symantec NetBackup and Veeam Backup & Recovery is a plus

Behaviors & Abilities Required:

• Ability to learn and adapt in a fast-paced environment, while producing quality code

• Ability to work collaboratively on a cross-functional team with a wide range of experience levels

• Ability to analyze existing services and identify technical debt to work toward increasing sustainability

• Finds creative way to execute even when there is no historical context or known path forward

• Ability to assess the benefits, risks, and success factors of potential applications

• Strong mentoring and coaching skills that encourage growth for more junior members

athenahealth, Inc. is a leading provider of web-based business services for medical groups. athenahealth’s service offerings are based on proprietary web-native practice management and electronic health record (EHR) software, a continuously updated payer knowledge-base, integrated back-office service operations, and automated and live patient communication services.

Site Reliability Engineer

Healthcare must be continually available. Infrastructure-as-a-Service ensures the availability of the technologies and systems that are the foundation of athenahealth’s services. We are directly responsible for thousands of servers, petabytes of storage, and handling thousands of web requests per second, all while sustaining growth at a meteoric rate. We enable an operating system for the medical office that abstracts away administrative complexity, leaving doctors free to practice medicine.

We need talented individuals to bring their technical expertise and creative thinking to help us implement elegant solutions to complex technical problems. Do you have a desire to make a difference?

Position Summary

You will be working within our Infrastructure-as-a-Service team and be responsible for supporting, designing, and implementing tools that allow athenahealth to efficiently scale and deliver compute, network, and storage services to our stakeholders. Experience designing, deploying, scaling, and managing enterprise class products is critical to success in this role. You will be expected to maintain a strong understanding of underlying IT infrastructure and leverage Agile principles to iteratively improve Infrastructure-as-a-Service public and private cloud service capabilities over time.

Key Responsibilities

• Employ creativity and critical thinking to design elegant solutions to complex problems

• Design and implement highly available products that scale to meet business demand

• Leverage infrastructure-as-code and CI/CD philosophies to enable rapid provisioning

• Develop automated solutions for deployment and management of core systems

• Leverage Agile principles to meet the fast paced demands of the athenahealth business

• Evangelize and promote best practices and architecture policies

• Take on responsibility for the end to end lifecycle of modern infrastructure services

• Deliver customer value in the form of high quality hardware, software components and services in adherence with IaaS and Release Engineering policies on Security, performance, longevity and Integration

• Identify and propose alternative technology in order to create scalable implementations and achieve desired business outcomes

• Coordinate and troubleshoot complex technical issues until resolution

• Understand and follow engineering conventions, architectures, and best practices; implement new conventions where necessary, teaching those methodologies to more junior members of the team

• Develop automated tests utilizing test infrastructure to validate code, when applicable

• Perform peer code reviews in order to ensure quality standards

• Identify and help prioritize what technical debt will be eliminated

• Foster collaboration across the Technology and Product organizations

Skills and Environment

• 3-6 years of professional experience managing Windows environments at scale

• Expertise in leveraging software technologies to solve business problems

• Expertise in public/private cloud IT infrastructure

• Experience working in an Agile environment

• Bachelor’s Degree or equivalent experience

• Strong background in Windows server administration, including scaling, tuning, and security

• Proficiency in programming or scripting languages such as C# or PowerShell

• Experience in distributed systems and public cloud platforms such as Azure and AWS

• Experience hosting, scaling, and performance tuning IIS based web applications with an MS SQL backend

• Familiarity with Desired State Configuration and other configuration management tools such as Puppet, Chef, or Azure Automation

• Experience hosting highly automated private cloud environments based on VMWare vSphere

• Experience managing multiple Microsoft Active Directory forests across distributed sites is a plus

• Experience managing enterprise backup infrastructure using Symantec NetBackup and Veeam Backup & Recovery is a plus

Behaviors & Abilities Required:

• Ability to learn and adapt in a fast-paced environment, while producing quality code

• Ability to work collaboratively on a cross-functional team with a wide range of experience levels

• Ability to analyze existing services and identify technical debt to work toward increasing sustainability

• Finds creative way to execute even when there is no historical context or known path forward

• Ability to assess the benefits, risks, and success factors of potential applications

• Strong mentoring and coaching skills that encourage growth for more junior members

athenahealth, Inc. is a leading provider of web-based business services for medical groups. athenahealth’s service offerings are based on proprietary web-native practice management and electronic health record (EHR) software, a continuously updated payer knowledge-base, integrated back-office service operations, and automated and live patient communication services.