Veeva
Veeva's cloud software enables the life sciences industry to bring new therapies to market faster.
Boston, MA

Senior IT Infrastructure Engineer/Systems Engineer

| Greater Boston Area
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Veeva [NYSE: VEEV] is the leader in cloud-based software for the global life sciences industry. Committed to innovation, product excellence, and customer success, our customers range from the world’s largest pharmaceutical companies to emerging biotechs. Veeva’s software helps our customers bring medicines and therapies to patients faster.

We are the first public company to become a Public Benefit Corporation. As a PBC, we are committed to making the industries we serve more productive, and we are committed to creating high-quality employment opportunities.

Veeva is a Work Anywhere company which means that you can choose to work in the environment that works best for you - on any given day. Whether you choose to work remotely from home or work in an office - it’s up to you.

The Role

We are looking for a Senior IT Infrastructure Engineer (Systems Engineer) who will be a part of a small team architecting, designing, and operating our global, cloud-based endpoint technology stack. This role is accountable for operating an endpoint management platform that is secure, performance-driven, and minimally intrusive for end-users/corporate devices. This person will also become the technical owner of these tools and will provide L2 and L3 escalation support when necessary.

What You'll Do

  • Design, config and maintain endpoint management platforms
  • Test, validate, and deploy policies and configurations to endpoints
  • Maintain documentation, knowledge articles, and operating procedures
  • Work with our global End User Services team to troubleshoot issues, identify root causes, and proactive address potential issues through system change management
  • Manage ticket escalations supporting our endpoint technology stack
  • Creating and following device and software lifecycle policies
  • Minimize system policies and agent-based footprint on a corporate device
  • Designing and maintaining a software service catalog (enterprise App store)
  • Design and automate application and software deployment processes (from request to fulfillment)
  • Design and manage a corporate patching policy
  • New endpoint application onboarding/rationalization
  • Own and run our endpoint technology stack

Requirements

  • Bachelor’s Degree in IT, Computer Science or related field or other related experience
  • 2+ years of experience managing a unified device management tool and SaaS-based platforms
  • Experience with VMware, macOS, Windows, and Okta
  • Highly developed written and verbal communication
  • Strong attention to detail, goal-oriented
  • Versatility, flexibility, and a willingness to work within changing priorities
  • Demonstrated commitment to excellent customer service
  • Ability to work independently

Nice to Have

  • Have previous experience managing WorkspaceOne and Automox in an enterprise setting.
  • Experience with writing in Python, PowerShell, or Bash

#LI-Remote

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [email protected]

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Where we are

Our main office is located in downtown Boston and is within walking distance to great restaurants and cafes. Few minute walk to three T Stations.

Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PerlLanguages
    • PythonLanguages
    • SqlLanguages
    • SeleniumLanguages
    • ReactLibraries
    • ReduxLibraries
    • HadoopFrameworks
    • SpringFrameworks
    • HibernateFrameworks
    • MySQLDatabases
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What are Veeva Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Diversity
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Life Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Match charitable contributions
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Some Meals Provided
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Promote from within

An Insider's view of Veeva

How would you describe the company’s work-life balance?

At Veeva you can "work anywhere" which means you can choose to work in an office or at home on any given day. Our work processes are designed so that you can be productive in an environment that works best for you.

Kristin

VP, Talent Attraction

What's the biggest problem your team is solving?

We are building a new product to help clinical trials run faster and more efficiently. I can't imagine any other opportunity that would be as impactful, especially in a time of public health crisis. Veeva has a pragmatic approach to technology, we don’t go after shiny new things, but rather focus on stable technologies that continue to evolve.

Jacob

VP, Engineering

How has your career grown since starting at the company?

After graduating from the University of Texas, Arlington, I joined Veeva as an Associate Software Engineer in their Generation Veeva program. Since then, I've been with the company for three years now, have been promoted to a Software Engineer, and moved from our Pleasanton, CA HQ to one of our first engineers in Boston, MA.

Shilpa

Software Engineer

What is your vision for the company?

Our goal for 2025 is to be 10,000 employees and still "be Veeva" meaning continuing that startup mentality and speed. Even though today we have 4,300 people and $1.4 billion in revenue, we maintain a startup culture - remaining agile, fast, and constant innovation.

Henry

Chief Strategy Officer
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