JOB SUMMARY:

The Senior Infrastructure Engineer will be responsible for ensuring the availability and optimal performance of a wide variety of hosting services, and the hardware on which they run. This includes providing support for our cloud systems running Linux and Windows.  This position will work closely with upper management on designing, implementing, documenting, and supporting new hosted services that further the goals of the business. Some key components to your job will be implementing process improvements, automating tasks, enforcing compliance standards, and ensuring delivery of SaaS services.

ESSENTIAL DUTIES and RESPONSIBILITIES:

• Provide support to the Engineering Teams to facilitate development and testing activities

• Ability to identify, diagnose, and resolve full application stack problems, end-to-end, including network connectivity, traffic utilization, authentication, ssl, and application debugging.

• Standard system administration duties including server install, system/application install, patch management, log analysis, and customer account setup.

• Create and maintain comprehensive documentation as it relates to server and network topology, equipment, and configuration(s)

• Continue to evolve the use of automation and configuration management

• Participate in the creation, maintenance, testing, and execution of the Disaster Recovery plan

• Work with hosting services, managed service providers, and contracted support to deliver innovative solutions for a wide range of product and service offerings.

• Assist in capacity planning activities, to include creating and presenting technical specifications and requirements for purchasing of new servers and networking equipment

• Participate in after-hours upgrades, maintenance troubleshooting, and on-call availability as needed. 

• Function as a project lead to ensure major projects are kept on track and key deliverables met

• Function as a team lead and be able to mentor and train junior personnel

SKILLS and EXPERIENCE:

• Bachelor’s degree in Computer Science, MIS, or Engineering, plus 7-10 years of relevant experience

• Experience with Docker CE as well as Docker Data Center infrastructure or equivalent

• Experience with automation tools such as Puppet, Chef, and Ansible

• High level of knowledge with Linux Servers, Windows Servers, Databases, and Networking

• Design level expertise for SaaS operating platforms

• Knowledge of VMware virtual systems and cloud infrastructure, in a managed service environment

• Strong scripting knowledge

• Excellent problem solving and effective research skills

• Good customer service skills

• Dedication and willingness to work some alternative schedules as necessary

• Industry certifications are strongly desired: Red Hat (RHCSA/RHCE), Windows (MCSA / MCSE), and/or Network (CCNA, CCNA Security)

• SSAE-16 SOC1, SOC2 or equivalent compliance experience strongly desired

• Project management experience in a hands-on role

REPORTING TO THIS POSITION:

• No direct reports, but must be able to function as a team lead to coordinate activities on major projects