Senior Engineer, Developer Infrastructure - Remote at Appcues

| Greater Boston Area
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Your work as a developer infrastructure engineer will ensure our engineering teams build, test, and deliver new product capabilities faster than ever while also improving quality. Your mission is to partner with our engineers to identify, prioritize, and provide impactful automation and efficiencies in our development environments, tools, CI/CD pipelines, and tests. Your work will ensure we can continue to innovate at an accelerated pace to delight thousands of customers like Amplitude, Wistia, and Segment. Our customers use Appcues to improve their product's adoption and growth by delivering beautiful in-app experiences such as onboarding guides, tips, announcements, and surveys to millions of end-users.

Tools we use

  • CircleCI, DataDog, AWS CodeDeploy, CloudFormation, ECS, EC2 
  • Elixir, Node, JavaScript, Webpack, Cypress
  • PostgreSQL, DynamoDB, S3, Redis, Snowflake 
  • Kafka, SQS

About the role

  • Job one is to proactively help the engineering team build, test, and deploy faster by enhancing automation and tooling while maintaining and improving our quality. The engineering team currently has about 20 people across four small teams.
  • While we have a decent amount of automation in place, we have some clear gaps we want to close in terms of continuous integration, delivery pipelines, and consistent test environments.
  • You will be the first engineer to focus on these challenges full-time. By collaborating with our engineers, you will learn what is working and identify improvements & priorities. You’ll partner closely with front-end and back-end engineers, QA engineers, and engineering management to design, develop & roll out new tooling and automation.
  • On a typical day, you may create a new pipeline, improve an internal tool, meet with a team to review their CI/CD pipelines, add test automation, implement actionable alerts, or unblock another engineer.
  • You will implement & drive improvements to key metrics such as deployment frequency, lead time for changes, MTTR, and change failure rate.
  • Our engineering teams work in two-week iterations, communicate mostly via Slack, and are committed to remote, agile development. When you are ready, you’ll create and send a pull request with tests and tag your team for review. We use CI pipelines to deploy to production to deliver higher quality software faster. 
  • The organization will look to you for vision and guidance, making our build, test, and production environments more performant, secure, and reliable.

About you

  • You have worked with larger engineering teams than Appcues, so you have a good sense of what the road ahead looks like and what we should be doing better.
  • You like to get your hands dirty and automate manual processes wherever possible while keeping things simple. You’ve worked with operational insights and deployment tools, including CI, centralized logging, metrics, and push-button deployment.
  • You can comfortably work 9-5 Eastern Time. While we are a 100% remote-1st company and you can work from anywhere, we require 8 hours overlap to collaborate effectively with the rest of our team members who work these hours.
  • You can demonstrate expert-level skills working with AWS and Linux and believe in a DevOps mindset. You are intimately familiar with current platform-as-a-service offerings.
  • A big part of being great at your job revolves around being organized and communicative.
  • You have a strong engineering background and have done a little of everything. You’re a curious person that prefers to get stuff done rather than delegate.
  • You have spent a lot of time provisioning, monitoring, and troubleshooting AWS cloud services. You are pragmatic, not dogmatic, and are aware of the strengths & weaknesses of your tools.
  • You are comfortable influencing cross-team standards, practices, and tools by rolling up your sleeves and showing how things can be better. You can clearly describe the business implications of your technical decisions. You are excited to develop a vision & future roadmap of how we can improve.
  • You enjoy mentoring other engineers and helping them grow technically. You routinely become known as a go-to person in your company. You are an excellent communicator who can write and speak with empathy for your team. 
  • You are energized working in a highly collaborative and customer-driven startup that is remote-1st.

At Appcues, our mission is to help teams build products their users love. With Appcues, you can create in-product experiences (user onboarding, feature announcements, checklists, and more) without writing any code. We believe it’s the non-technical people who often have the best information about a user’s needs and desires, and we give them the tools to act.
We’re a dynamic group of talented teammates who challenge, trust, and care about each other, their work, and the success story we are writing. Our values are not just words. We live by them.
Appcues is an equal opportunity employer that commits to diversity and inclusion and also celebrates it. We do not discriminate based on race, color, national origin, religion, gender, gender expression, sexual orientation, age, veteran status, disability status, or marital status. We believe that diverse teams foster a more inclusive company culture, build better products, and are more human, humane, and fun.

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Technology we use

  • Engineering
    • JavascriptLanguages
    • ElixirLanguages
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • KafkaFrameworks
    • PhoenixFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • DynamoDBDatabases
    • SnowflakeDatabases

An Insider's view of Appcues

What does your typical day look like?

What I love most about being a CSM here is that there isn't a typical day. Some days I'm focused on talking to customers about their experience, other days I'm focused on heads down work and collaborating with my team on big picture initiatives. Each day presents different challenges and learning opportunities, and it's the best part of the job!

Okello

Customer Success Team Lead

How do you empower your team to be more creative?

I encourage my team to take ownership over pieces of the customer experience that excite them. Trusting people & letting them know that you believe in their decisions empowers them to be more creative & experimental with their solutions. We have a culture where if things don't go as expected, it's not a failure, but a chance to do better next time!

Mercer

Director of Support

What are Appcues Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Company Outings
Some Meals Provided
Employees get free team lunch every Wednesday!
Happy Hours
Home Office Stipend for Remote Employees
We offer a $1000 home office stipend and an additional $500 annual budget for extra work-related technology.
Professional Development Benefits
Job Training & Conferences
Every employee at Appcues gets an annual Professional Development budget alongside an annual tech budget to help you be successful!
Diversity Program
Lunch and learns
Appcues hosts lunch and learn meetings on occasion.
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