Who is Interactions?

Interactions, LLC is the world’s largest independent AI company. We operate at the intersection of customer experience and AI – two of today’s most innovative and dynamic industries. Since 2004, we’ve helped leading companies like MetLife, Hyatt, Shutterfly, and LifeLock have millions of successful conversations, resulting in saving operational cost and increasing productivity.

Interactions’ 5-year vision is to accelerate a transition from today’s frustrating and uninspired customer service experiences into amazing conversational engagements! Allowing customers to communicate in their own words and on their channel of choice, to accomplish tasks, all without having to go through an agent. In doing this via our conversational AI engine, our customers benefit from dramatically improved customer experience and increased customer engagement, while also saving significant and demonstrable operational expenses.

Job Description

As a member of one of our Technology teams, you will contribute to building solutions that use natural language processing, cognitive computing, and artificial intelligence applications or the frameworks and infrastructure that support them.

Conversational systems are our core business and the Interactions Intelligent Virtual assistant platform processes billions of utterances a year for numerous Fortune 500 customers. As a Senior CAI Engineer you will join our Conversational AI team responsible for creating high-performance conversational systems. You will develop, design, and deploy dialogue systems to have complex user interactions, explore new approaches for rapidly creating these systems, and see your technology make a meaningful impact to real customers of known brands.

• Essential Job Functions

  • Develop and deploy production-grade Conversational AI systems across multiple channels using Python

  •  Integrate statistical and symbolic approaches to conversational decision making

  • Conceive, implement, and evaluate interactive prototypes to prove out CAI functionality and innovations.

  • Support internal and external customers using our CAI technology by triaging and addressing issues as well as implementing feature requests.

  • Work closely with research teams to bring new technologies into our CAI platform.

  • Work with dialog authors and designers to understand their CAI challenges and create solutions for them.

  • Effectively communicate CAI innovations at a deep level with different areas of the company.

Required

• Master’s Degree in Computer Science, Engineering, or Artificial Intelligence 

• Industry experience building interactive conversational systems 

• Strong knowledge of Machine Learning and/or symbolic reasoning

• Strong understanding of speech and language processing technology

• High level of proficiency in either Python (preferred), Java, or C++

• Demonstrate the Interactions values of

• Being passionate about customer service

Obsessing with our customer’s success

Respecting each other

Creating opportunity

Embracing disruption

Doing what we say we will do

• Pluses

  • Experience with Reinforcement Learning

  • Experience with TensorFlow and/or PyTorch

  • Experience with Automated Speech Recognition (ASR)

  • Experience conducting experimental evaluations of interactive systems

  • Demonstrated ability and drive to take results from research experiments and incorporate them into working software

Why Work at Interactions?

We've created a culture of people who are dedicated to helping each other and the company succeed. We take time to celebrate wins and recognize accomplishments. Whether it’s a seasonal event or friendly competition, we’re always thinking of new ways to have fun.

Our team's health and well-being is important to us. In addition to a full suite of benefits, we offer 5 weeks of time off with pay, 401k matching, paid parental leave and flexible work schedules. We are all committed to the company’s success by being valued shareowners and are incentivized through individual performance and company results. Come join us!

Interactions is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, marital status, age, disability or protected veteran status, or any other characteristic protected by law.