Senior Applications Developer at Interactions

| Greater Boston Area
Sorry, this job was removed at 5:22 p.m. (EST) on Wednesday, March 18, 2020
Find out who's hiring in Boston.
See all Developer + Engineer jobs in Boston
Headquartered in the Boston area, Interactions, LLC is the world’s largest independent AI company. We operate at the intersection of customer experience and AI – two of today’s most innovative and dynamic industries. Leading global brands in a variety of industries rely on Interaction’s conversational AI technology to communicate with their customers every day.

At Interactions we are committed to transforming customer experience and passionate about the professional and personal development of our talented and enthusiastic team. We endeavor to create opportunities that advance the skills, interests, careers and lives of our employees. Come join our growing team!

The Sr Applications Developer is responsible for building voice and web applications from beginning to end for clients. The Sr Applications Developer is responsible for translating client requirements to application specifications, building multi-channel applications, providing project plans, and integration support for client systems.

Roles and Responsibilities:

  • Support full lifecycle of application software development from project conceptualization, planning, development, implementation and maintenance.
  • Evaluate, design and implement client applications.
  • Add features and functionality to existing client applications.
  • Support Quality Assurance team efforts.
  • Track and report billable and non-billable activities by type.
  • Interview and evaluate technical candidates for the Applications and Quality teams.
  • Mentor junior level developers.

Other Duties and Responsibilities:

  • Review development processes, techniques and client systems for potential improvements.
  • Complete required documentation of Client applications including enhancements, changes, bug and implementation.
  • Complete required documentation of development processes.
  • Consult, assist and advise other developers.
  • Triage and support Client applications while on call.

Experience and Skills required:

  • Bachelors Degree in computer science or related field.
  • Minimum of 4+ years of software development experience.  
  • Technical documentation experience. (UML)
  • Java, Java Script and web services protocol experience. (REST, SOAP and XML)
  • Eclipse and Subversion experience.
  • Team player with strong written and oral communication skills.
  • Ability to successfully communicate with distributed development and test teams.
  • Good understanding of software development practices and disciplines.


Pluses:

  • Voice application software development experience.
  • Experience with Qlikview or similar BI reporting tools
  • Call center or customer service application experience.
  • ASR Grammar development experience. (GrXML, SRGS, etc)
  • Web platform experience. (Liferay or other Java Portal)
  • IVR platform development and VRU software experience. (Edify, Nuance, Intervoice, Genesys, Cisco and VXML)
  • CTI platform experience. (Genesys Tserver and CT Connect)
  • Proficient understanding of Agile development methodologies.
 
 
Read Full Job Description
Apply now

Location

We are located in historic Franklin, MA home to the first public library. With public transportation, the commuter rail is walking distance!

An Insider's view of Interactions

What’s the vibe like in the office?

Interactions definitely has a work hard/play hard environment! Our hard work pays off in the form of different social events throughout the year, including mini-golf tournaments, halloween decorating/costume contests, Oktoberfest, and lawn games during the summer time!

Pam

Software QA Engineer

What is your vision for the company?

It is motivating and inspiring to listen to the success stories from our Clients and their customers. Our ability, as the technology team and the company to deliver a secure, reliable and scalable Platform that delivers the best of breed of our Conversational AI and Human Assisted Understanding technologies, is a major source of pride!

Mahesh

Sr. VP of Engineering

How would you describe the company’s work-life balance?

Interactions recognizes that our families, our hobbies, our physical & mental health, and our work are all equally important in creating employees who are strong, productive, and successful. We have an environment where people want to come to work, and also feel secure in their time away from work with generous PTO and flexible work schedules.

Brandie

Talent Acquisition Coordinator

What are Interactions Perks + Benefits

Culture
Daily stand up
Open door policy
Team owned deliverables
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Commuter Benefits
Stocked Kitchen
Some Meals Provided
Parking
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Interactions offers employees professional development opportunities like the ability to attend job related conferences and seminars.
Lunch and learns
Interactions hosts lunch and learn meetings once per month.
Promote from within
More Jobs at Interactions5 open jobs
All Jobs
Data + Analytics
Dev + Engineer
Marketing
Sales