Owl Labs is hiring a Quality Engineer to join the Operations Team. The qualified individual will ensure that the delivered product meets customer requirements as well as own product quality throughout all stages of the product life cycle.

Role & Responsibilities
 

• This person owns Returned Material Authorization (RMA) process.

• Carries out root cause analysis and resolution for customer issues.

• Defines the approach to product quality to ensure warranty targets are met and return rates decreased.

• Conduct detailed trend analysis of warranty returns, claims, costs and exposure going forward to determine corrective and preventative actions to support both Production and Supplier

• Ensure lessons learned from warranty analysis are communicated across all product/customer platforms and captured on new projects within DFMEA (Design Failure Mode and Effect Analysis) /PFMEA (Process Failure Mode and Effect Analysis) /CP (Process Capability)  

• Inform and advise relevant stakeholders on budgetary preparation for future warranty spend

• Define and report on Key Performance Indicators (KPIs) in order to adhere to process and prevent occurrence of any non-conformity relating to product, process or system  

• Participate in cross-functional teams in the development of new products or changes related to current products in meeting customer requirements  

• Participate in the development and refinement of Design and Process FMEA’s (Failure Mode and Effects Analysis)

• Keep up with current and developing manufacturing and engineering trends that concern product quality

• Provide advice and guidance to management teams as required  

• Provide technical support to all internal departments to maintain and improve product quality

• Develop technical relationships with key suppliers and business partners

Job Requirements
 

• Knowledge of quality systems and Failure Mode and Effect Analysis (FMEA)

• Understanding of engineering drawings and manufacturing processes  

• Ability to present data clearly and effectively

• Problem-solving skills

• Analytical skills

• Knowledgeable in creating business cases for initiatives by demonstrating cost tradeoffs as well as financial impacts

• Ability to work independently

• Relevant manufacturing/engineering degree preferred.

• Experience in a high volume manufacturing environment

• Experience of working in Quality role

Meet Owl Labs 

Owl Labs’ mission is to solve a problem we’ve all experienced: meetings suck, and they are especially painful for the remote participants on the other side of the call. Considering the rapid growth in remote and distributed work, this is a perfectly timed problem for Owl Labs to solve. The market is hungry for products and content that make remote and distributed work better.

With $7.3M funding from Playground Venture’s Andy Rubin (co-founder of Android) and Boston’s Matrix Partners, Owl Labs created the Meeting Owl, a 360° smart video conferencing camera that sits in the center of the table and uses robotics algorithms to automatically highlight different people as they talk. After launching the product in June 2017, thousands of companies have purchased the Meeting Owl, saying it offers the most natural and inclusive meeting experience they’ve ever seen.

This role is an on-site position at Owl Labs HQ in Somerville, MA.