Principal Site Reliability Engineer

| Cambridge
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We accept applications from remote employees in the following US states: MA, CO, CT, ME, NH, NJ, NY, RI, VT.

Your Impact

The Site Reliability Engineering (SRE) team is foundational to the growth and scale of the edX platform. You and your team will help advance several initiatives tied to automation, SRE culture, and our AWS cloud architecture. You will ensure reliability and trust to over 38 million users who learn on edX.org, enabling them to advance their careers and their lives.

This is a unique opportunity to technically lead the engineering organization in standardizing our automated operations infrastructure, service provisioning and orchestration. You will bring deep practical knowledge and help guide team members through forward-looking planning, execution of technical advancements, and re-platforming efforts. The results of your work will empower our product engineers to move more autonomously in the build of edX features.

Your Team

You will be part of a team based in the US, with additional support from engineers offshore. The team forms a center of operational expertise for the organization, currently leading us in a transformational journey to containerized Kubernetes clusters and modern configuration and deployment pipelines. In addition to providing these platform-level services, the team functions as an enabler for product delivery teams - with training, automation, and operational support.

You Will

  • Lead definition of a technical roadmap for the engineering organization to utilize fully automated, self-service, highly scalable, observable, and reliable infrastructure 
  • Drive the execution of this roadmap, collaborating with SREs and senior engineers across the organization, while performing hands-on work on the most critical challenges
  • Provide expert technical guidance and engineering design review to teams planning and implementing broad architectural shifts and capacity growth
  • Help our open source community stand up their own Open edX platforms and make contributions to edX's code bases
  • Rapidly diagnose and resolve faults with services as a member of an on-call rotation focused on investing in actionable alerting and automation to reduce alert fatigue
  • Contribute to the company in multiple areas, constantly pushing yourself to be a better engineer and to level up peers within your team and across edX

You Have

  • 10+ years of professional experience demonstrating hands-on technical leadership with systems engineering skills
  • At least 2 years of experience working with Kubernetes and AWS in a production environment
  • A working knowledge of Linux both as an end-user and as an administrator
  • Leadership skills that promote diversity of opinions and inclusive discussions when solving challenging problems
  • Demonstrated clear decision making with technical design trade-offs in complex situations
  • Strong business communication skills for interfacing with technical and non-technical business stakeholders

Preferred

  • Nginx, MySQL, MongoDB, Django, Splunk, Git, and Jenkins knowledge
  • A robust understanding of automation tools, continuous integration pipelines, using CI/CD systems and configuration management

Why You’ll Like it Here

  • edX is collaborative at its core. You’ll work within your team and across the organization, allowing for continuous learning and discovery.
  • We’re on a mission to unlock our learners’ potential on a global level, seeking to create a more diverse, equitable, and inclusive world. 
  • We set outcomes that matter and provide value in all that we do, from building meaningful products to serving the edX community. 

We understand that applying for a job can be intimidating. Applicants rarely meet every single job requirement, and we know there are many skills and backgrounds that will contribute to success in this role. 

That’s why we provide new employees with:

  • Employee on-boarding and training sessions
  • Personalized 30/60/90+ day plans
  • Individual quarterly and annual goals 
  • Career pathways 

And much more! If this role looks like a great next step for you, please apply… even if you can’t “check every box.” We’d love to hear from you! 

edX is the education movement for restless learners. Together with our founding partners Harvard and MIT, we’ve brought together more than 38 million learners, the majority of top-ranked universities in the world, and industry-leading companies onto one online learning platform that supports learners at every stage. And we’re not stopping there—as a global nonprofit, we’re relentlessly pursuing our vision of a world where every learner can access education to unlock their potential, without the barriers of cost or location.

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Technology we use

  • Engineering
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases

Location

edX is right near the MIT campus in the Kendall Square neighborhood of Cambridge, MA. There are cafes, bars, restaurants, gyms, and a T stop nearby!

An Insider's view of edX

What’s the vibe like in the office?

Always fun and collaborative. I've never worked at a place where so many co-workers greeted me by name after just my first day.

Jim

Sales Development Manager

What projects are you most excited about?

My work focuses on enabling course teams at partner institutions to create high-quality learning experiences on edX.org. Right now couldn't be a more critical time for this work as we ramp up the amount of Master's degrees we are offering this Fall. I work with faculty, instructional designers, media producers, and project managers.

Ben Piscopo

Learning Designer

How has your career grown since starting at the company?

Working at edX has given me invaluable experience that has allowed me to explore and develop my career. I’ve been able to take on challenges and learning opportunities that have helped me discover the work I’m most passionate about. In my time at edX I’ve grown into a new role and continue to learn more about my work and myself.

Mary Mooshian

Associate Product Marketing Manager

How would you describe the company’s work-life balance?

At edX, getting your work done is very important, but the company also understands that your life and well being outside of work is directly correlated to productivity during work hours. This is clearly communicated across all levels and departments. There is also lots of company wide fun activities that help us get to know our coworkers outside.

Juliana

Software Engineer I

What are edX Perks + Benefits

edX Benefits Overview

Our benefits are competitive, with comprehensive health insurance, generous PTO, and various ways to build your skills while on the job.

Culture
Volunteer in local community
edX volunteers for the Charles River Conservancy for a Cleanup day and is deeply embedded in the local edtech community.
Partners with Nonprofits
edX partners with Year Up and She Geeks Out.
Friends outside of work
Eat lunch together
Intracompany committees
edX has a Sustainability committee, various employee resource groups, and an edX Cares committe involved in giving back to the community.
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Diversity Employee Resource Groups
We have four ERGs: LGBTQIA+, Black/African-American, LatinX, and Women at edX.
Hiring Practices that Promote Diversity
- Internships on our Engineering team for Non-traditional backgrounds (no CS degree). - Inclusive job descriptions - Competency-based/behavioral interviews - Interviewers trained on unconscious b
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
We have access to therapy and coaching sessions.
Retirement & Stock Options Benefits
401(K)
We have a pension plan too!
401(K) Matching
5% match
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Company sponsored family events
edX's summer party is for the whole family!
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Employees receive _40__ hours per year of paid sick leave.
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
edX hosts two company outings per year - in the summer and in the winter. There are department-specific outings throughout the year!
Free Daily Meals
Stocked Kitchen
Happy Hours
Parking
Recreational Clubs
edX has a running group and a pickup basketball team.
Fitness Subsidies
edX has access to the MIT gym at a great rate!
Home Office Stipend for Remote Employees
Employees are granted money to set up their office, as well as being able to reimburse monthly expenses like internet and phone.
Professional Development Benefits
Tuition Reimbursement
Diversity Program
Promote from within
Continuing Education stipend
We have a $5,000 tuition reimbursement (per calendar year) through MIT's benefits. Additionally, we have a $200 stipend (per calendar year) for edX courses.
Online course subscriptions available
Customized development tracks
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