Principal Site Reliability Engineer

| Greater Boston Area

ezCater is the world’s largest online marketplace for catering – a $60+ billion market in the U.S. We make it superbly easy for business people to find and order great food for meetings and events, and we help our catering partners grow their business. We’re backed by $320 million in venture funding and in early 2019 were valued at $1.25 billion. Our mission is to power the world’s catering, and we’ll make it happen – even more surely if you come help us.

We’re looking for a top-notch, hands-on Principal level SRE to join our small and talented infrastructure engineering team and help us elevate our game when it comes to designing, building and operating high-performance and highly-available systems.

At ezCater, every engineer is responsible for the software they build, and SREs play a critical part in providing the tools, practices, and expertise to support them.

Our production systems are hosted in AWS data centers running multiple Rails and Node.js services in Kubernetes. We employ continuous delivery to allow our developers to deploy as often as they neeed. Our systems are stable and fire drills are rare.

Technologies we’re currently using include:

  • Amazon Web Services (EC2, S3, RDS, ElastiCache) and Ubuntu Linux
  • Kubernetes, Postgres, Redis, Memcached, ElasticSearch
  • Terraform, Chef, Fluentd, Test Kitchen, DataDog, Sumo Logic

In this mission-critical role, you will:

  • Design, build and maintain the core infrastructure for ezCater
  • Develop operational and security standards and champion operational excellence and secure coding practices
  • Partner with engineering teams closely to educate and consult
  • Participate in solution design for new features, products, systems, and tooling
  • Debug complex problems across the whole stack
  • Continually monitor application/system performance and costs, generate actionable insights and either implement or advocate for them
  • Participate in on-call rotations, along with every member of the engineering team
  • Ruthlessly eliminate repetitive manual tasks and recurring errors
  • Ensure we are always employing best-of-breed tooling for all our infrastructure and automation needs
  • Collaboratively plot course for the maturing and growth of ezCater’s infrastructure
  • Participate (and sometimes run point) in handling production incidents
  • Work closely with engineering teams to conduct root cause analysis for production incidents, and evolve infrastructure and tooling.

This role might be that rare opportunity if you:

  • Thrive in a highly collaborative, no red-tape, rapid-growth environment
  • Love building tooling and infrastructure to help developers be more productive
  • Love eliminating repetitive manual tasks through automation
  • Have a healthy appreciation of what it means to work in production
  • Have solid Unix command line and systems chops
  • Have experience with substantial, distributed SaaS or eCommerce systems
  • Have vision and well-informed opinions about how to build infrastructure for a high-growth, technology-driven company that’s headed towards the $2B mark.

What you’ll get from us:

Importantly, you’ll get a tremendous amount of authority and autonomy. You’ll own your outcomes and see measurable results for your efforts. With ezCater’s radical transparency and trust, you’ll have open access to the data that drives our decisions. ezUniversity sessions will provide plenty of opportunities to expand your mind.

At the same time, you’ll get sane working hours and a huge amount of flexibility around work/life balance. Have people in your life – of any age – who always, often, or sometimes need your help? We make room for that. Have a bad thing or a good thing happen to you? We make room for that, too.

Oh, and here’s what else you’ll get: Market salary, stock options you’ll help make worth a lot, the usual holidays, all-you-can-eat vacation, 401K, health/dental/FSA, long-term disability insurance, subsidized T-passes, a great office in the heart of Boston, a tremendous amount of responsibility and autonomy, wicked awesome co-workers, cupcakes (and many more goodies), and knowing that you helped get this rocket ship to the moon.

ezCater is an equal opportunity employer. We embrace humans of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status. At the same time, we do not employ jerks, even brilliant ones.

Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases
    • ElasticSearchDatabases
    • Google AnalyticsAnalytics
    • PeriscopeAnalytics
    • InVisionDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • HubSpotCRM
    • MailChimpEmail

Location

40 Water Street, Boston, MA 02109

An Insider's view of ezCater

How would you describe the company’s work-life balance?

ezCater gives its employees total control over their work-life balance, whether that means taking time for the doctor or going on a vacation. Everyone here understands that life gets in the way of work at times, and as long as you get your job done well and support your fellow co-workers, you get to control your own schedule.

Claire

Business Operations Strategist

How do you collaborate with other teams in the company?

I love working with other teams in the company! Every person I have encountered is insanely helpful and willing to teach me about their job. I'm always pleasantly surprised at how collaborative this company is.

Alyssa

Senior Menu Specialist

How has your career grown since starting at the company?

I've been able to grow a team and department from scratch, and had the opportunity to make decisions on my own. Overall, I've grown faster here than anywhere else I've worked.

Jules

Manager, ezDispatch

How do you empower your team to be more creative?

For me, fostering creativity comes down to ownership & a healthy comfort with failure. I try to make sure the team is pointed at big, meaty problems and then I largely get out of the way.

Dillon

Sr. Product Manager

What are some social events your company does?

Our weekly breakfasts and lunches provide a social avenue throughout the day, while our end of week ezHour gives the entire company a chance to wind down and interact. Outside of that, we're often seeing fun events pop up like our Holiday Party, fun team off-sites, and volunteer events that bring people together from across the company.

David

Sales Manager

What are ezCater Perks + Benefits

ezCater Benefits Overview

Importantly, you’ll get sane working hours and a huge amount of flexibility around work/life balance. Have people in your life – of any age – who always, often, or sometimes need your help? We make room for that. Have a bad thing or a good thing happen to you? We make room for that, too.

Oh, and here’s what else you’ll get:

Market salary, stock options you’ll help make worth a lot, the usual holidays, all-you-can-eat vacation, 401K, health/dental/FSA, long-term disability insurance, subsidized T-passes, a great office smack-dab in Boston’s Downtown Crossing, a tremendous amount of responsibility and autonomy, wicked awesome co-workers, cupcakes (and many more goodies), and knowing that you helped get this rocket ship to the moon.

Culture
Volunteer in local community
ezCater participates in regular community outreach activities with Rosie’s Place, City Sprouts, Community Servings, Greater Boston Food Bank, etc.
Partners with Nonprofits
ezCater partners with Feeding America through our CaterCares initiative
Friends outside of work
Eat lunch together
Intracompany committees
Here at ezCater, we have a number of different committees that tackle everything from planning fun company outings to furthering the conversation around diversity and inclusion among employees
Daily stand up
Open door policy
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Diversity manifesto
Someone's primary function is managing the company's diversity and inclusion initiatives
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Sabbatical
Eligible employees get 4 weeks of paid sabbatical every 5 years of working at the company.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Company sponsored recreational sports leagues such as Basketball, Softball, Kickball throughout the year.
Professional Development Benefits
Job Training & Conferences
Diversity Program
Cross functional training encouraged
Promote from within
Time allotted for learning

Additional Perks + Benefits

Plus: Wicked awesome co-workers, Cupcakes, Breakfast delivered on Mondays, Lunch delivered on Thursdays

More Jobs at ezCater36 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
Marketing
Operations
Product
Project Mgmt
Sales
Operations
new
Boston
Operations
new
Boston
Data + Analytics
new
Boston
Design + UX
new
Boston
Developer
new
Boston
Product
new
Boston
Operations
new
Boston
Developer
new
Boston
Marketing
new
Boston
Data + Analytics
new
Boston
Project Mgmt
new
Boston
Marketing
new
Boston
Developer
new
Boston
Developer
new
Boston
Developer
new
Boston
Operations
new
Boston
Data + Analytics
new
Boston
Product
new
Boston
Developer
new
Boston
Sales
new
Boston
Finance
new
Boston
Data + Analytics
new
Boston
Marketing
new
Boston
Data + Analytics
new
Boston
Data + Analytics
new
Boston
Developer
new
Boston
Marketing
new
Boston